Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations District of Columbia

I currently serve as an - in the U.S. -. I wanted to bring to your attention to a cancellation of Servicemembers Civil Relief Act ( SCRA ) benefits by Barclays Bank on their - that will likely put many servicemembers in a financial bind, and at the very least is an abuse of those servicemembers ' good faith and trust in Barclays as a financial institution and lender. A little over a year ago, I, along with many friends currently in -, opened a Barclays Gold - with an agreement that the SCRA benefits afforded to me would include a 0 % interest rate on both old and new purchases, balance transfers and cash advances ; no fees of any kind, which included waiving the annual fee of $990.00 each year and charge of $290.00 for each authorized user ; and no collection efforts. After reading that the waiver of annual fees was withdrawn from the offered benefits on -/-/-, I wrote Barclays, on -/-/-, to ensure this


and I will be charged $1200.00 dollars. I called and talked to Barclays ' management, who had the correspondence on record, and they informed me I would be required to pay this for the next billing period. I write this letter not to drone on about my financial burdens, as fortunately I will pay my balance and close the card to avoid yearly charges. I write because I know of countless servicemembers who were deceived by Barclays, offered extremely high credit lines, most in excess of $25000.00, with the promise of 0 % APR. When I asked Barclays management, on the phone, if they were aware the bind in which this will likely put countless servicemembers, they responded, " Yes, we are aware they are very upset. '' These servicemembers now face the decision to either pay their balance and close their credit card, possibly putting them in a position of financial hardship, or pay the exorbitant annual fee. I hope you can see why this is an abuse of both servicemembers ' trust and the spirit of the SCRA, which has long provided - and Veterans a piece of mind in making financial decisions. I also hope that those who are - servicemembers were not impacted by this blatant abuse of their trust.