Barclays PLC Complaint

Barclays PLC Credit card department,

Barclaycard, is refusing to take the fraud charge off of my account. I was picking up my fianc 's daughter from school - when Barclay called me saying there was a charge on my account from target totaling about - dollars. Informed them it was n't me and my card is on. The rep told me no problem, we 'll cancel the card and reverse the charges etc. Now, being a member of Barclay for a while, having - credit cards from them and even using their online savings - I have been a content consumer for a while until now. A month later, I received a call from them saying that the purchase was a chip card purchase and to their knowledge chip cards can not be cloned. The rep, informed me to get a police report - which I did. The detective whom specializes in this took my case, gave me a police report and acted quickly. He contacted me, saying Barclay is giving him a

Barclaycard contacted me, asking me to send in the police report. I sent in the police report since -, every time I call they claim they have n't gotten it. As of yesterday, they placed the fraud charges back onto my account and have told me I have failed to send in the documents for them ( police report ) even though I have faxed them over 5 times and have copies saying that I did fax them with the time and date on the transmission copy from the fax. I have even sent the documents via mail to them. Every time I call or the detective calls they give us the run around. I have always paid on time, and I have always used their services my whole family does however, due to this mishap my family is considering cancelling all their accounts. I have asked them repeatedly over and over if I can email it since they keep claiming they have not gotten faxes or mail from me and they keep telling NO. Another thing, every time I call they keep saying " the notes on your account is very strange, not detailed and vague. '' I have begged them to replay the recordings since they record the conversations and they have refused. As this point, I have paid money again to overnight the reports ( police report and copies showing that I have faxed the report to them ) again. If you do research online, you can see cloning the chip card is possible. However even though they do agree it 's possible they keep saying " to their company knowledge it 's not possible at this time with us. '' I work in the technology field, the chipcard has been out in - since the - 's, however there 's a reason why they use chip+pin and not chip+ signature. You can even purchase a chip cloning machine from -. I have begged them to review my GPS signal, you name it to show that it was n't me however anything I recommend they refuse. I am a college student, working - hours a week paying rent in New York and trying to keep up with bills and here they are bamboomzling me out of money that I have nothing to do with. You can do tons of research and see that Barclay is pulling the same thing with different people and it 's not fair. I can upload upload/scan/fax etc anything you want so you can show Barclaycard that I have been trying and have made numerous attempts. Last time I spoke to them, they insisted that the reason why the fax might not be going through is because it 's a central dispatch and I did n't list my old account number on the paper, when I did.