Barclays PLC Credit Card Complaint

Application processing delay

Barclays PLC Credit card department,

Application processing delay Pennsylvania

My wife and I recently applied for a Barclaycard - Credit Card. After receiving letters that Barclay required additional information/verification of information I made phone contact with Barclay. In order to proceed with the applications I need to mail them a copy of our social security cards ( front and back ), driver 's license ( front and back ), bank statements, and a recent utility bill. If this does not raise red flags then I do not know what does. We have excellent credit scores ... above - into - with no creditor issues. When I asked why in this day in age I would want to send this highly sensitive personal information in the mail to complete strangers I was told not to worry as the information would be shredded upon use. That was suppose to ease my fears of identify theft, I guess. This process does not appear to be appropriate when applying for a credit card. Previous contacts with card companies in the past have always provided instant approvals after they checked our finances while holding on the phone. Needless to say we are not moving forward with the applications only because of security concerns of our personal information.

Barclays PLC customer in Pennsylvania
Mar 15, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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