Barclays PLC Credit card department,
I am putting a complaint against barclays card cause in -/-/- i lost my credit card and there were fraudulent charges made to the account. They sent a letter denying my claim saying because they were confirmations made by text of charges that were done to the account. After reviewing my text confirmation from barclays they sent a text on -/-/- at - for a charge from - for $170.00 for that was processed twice at - i confirmed this charge as i knew the merchant. on -/-/- they sent a confirmation text for a - charge for - in which i was in the middle of a hospital visit because i had an -. I accidentally pressed 1 for confirming instead of the 2 because my - and i -. i received another text when i left the hospital for another charge in which i responded with the - and called in and explained to the representative the situation. They are trying to say these charges were valid and i did not do any of these charges. They are trying to hold me responsible for charges that were not authorized by me.
Barclays PLC customer in Florida
Apr 03, 2017
* Source: CFPB Complaint Database
Barclays PLC response to complaint:
Closed with explanation
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