Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes Virginia

On -/-/- I purchased - items from - for a total of $390.00. The original receipt for the purchase is attached ( page - ) From that receipt, I made - returns - and received - credits ( $21.00, $74.00 and $74.00, all on -/-/- ). The credits for these - return transactions was correctly applied to my credit card and show on my statement. ( attached, page - ) The - return was made on -/-/-, for - items for a total of $180.00 ( attached, page - ). This credit is not on my credit card statements. I called - from - regional office ( phone # - ) and she told me that this credit was processed on -/-/-. She told me to contact my bank and reference # -. On -/-/- I filed a dispute for not received credit of $180.00 with Barclaycard over the phone. I was given a case # -.


On -/-/- I received a letter from the Barclaycard ( attached, page - ). In that letter they opened a dispute for $390.00. Same day I called Barclaycard to correct it and spoke with -. I told her that the dispute was for $180.00, not for $390.00 and she said the investigator for my case was out of office, but he would call me back. I did not get a call back. On -/-/- I called Barclaycard and spoke with -. She said my dispute was updated on -/-/- and is for $180.00. On -/-/- I checked my statement on line and saw that sometime in -/-/- billing statement the Barclaycard credited my account for $390.00 ( attached, page - ) and shortly after they reversed it and billed $390.00 back ( attached, page - ). Obviously, the credit was done when they opened the dispute ( for the wrong amount ) and reversal when they closed it. Same day, I called the Barclaycard and spoke with -. - told me that my case was closed and the charge of $390.00 was applied correctly. I asked her to pull my fax ( attached, pages - ) and we read it out loud together, to verify that the issue was for a missing credit of $180.00, not $390.00. She then proceeded to say that the credits of $21.00, $74.00 and $74.00, all on -/-/- were for the $180.00. Those - credits were for - different separate returns, total $160.00 and were separate from the missing - return of $180.00. We spent more time arguing about this and doing simple math. - went to talk to someone a few times during our conversation. Finally she said that IF I wanted to open a new case, I needed to submit the documents. I told her that I want to continue with my original case for a missing credit of $180.00, and she told me that my case was closed. I told her that I never opened the case for $390.00. I asked her how can I appeal it, and she said there is no appeal process. For about an hour we were going in circles. Finally I asked her to speak to her manager, and she told me that the manager is out and will call me back. She gave me the ref # -. So far noone called me. The Barclaycard opened the case for the wrong amount ( $390.00 is incorrect ), never even read my fax and refused to make it right on several occasions. All they had to do was to read my fax, call me if they had questions, and then call - to figure out where the missing $180.00 was. The original amount correctly charged was -. From that transaction, there were - returns ( # 1 - $21.00, # 2 - $74.00, # 3 - $74.00, all on -/-/- AND # 4 - $180.00 totaling ( all - ) -. Of that total - ( the first - returns ) has already been credited on -/-/-. The credit for the - return $180.00 is missing.