Barclays PLC Credit Card Complaint

Identity theft / Fraud / Embezzlement

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement Georgia

I had a Barclays luxury card. I pay off all my credit cards monthly. Someone added there name on my card as an authorized user. They charged my card up over - in one week. The charges were n't even in my area. I disputed the charges. I had been in contact with Barclays for many weeks/months. They charged back all the charges to my card and noted on the account that it was a - issue because I was married. I have never been married in my life. I am very honest person. Why would I intentionally ruin my credit. There were numerous cards that this happened too. I noticed this person added their name on my accounts as an authorized user.I started getting mail in this persons name at my house. I filed a police report. I had to go to the post office to have this person name flagged. I started received all types of mail and things from - at my address. This has never happened to me. I never got a phone call from Barclays or any mail for the steps that I needed to take. I assumed my credit card company which I trusted would protect me. They have treated me like I am a criminal. It sad that I am struggle and they think I would abuse my authority and ruin my credit on purpose. I have to do what is best to protect my children long term.

Barclays PLC customer in Georgia
Mar 27, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCIdentity theft / Fraud / Embezzlement62.5%23.2%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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