Review and analysis of 84 consumer complaints against Empowerment Ventures, LLC
Out of the 84 consumer complaints against Empowerment Ventures, LLC Bank Account Or Service, 2% were disputed by the consumer (i.e. the consumer was not happy with how Empowerment Ventures, LLC responded to their complaint) and 96% were processed in a timely manner. 0% of consumer complaints against Empowerment Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Deposits and withdrawals | 58 |
| Using a debit or ATM card | 16 |
| Making/receiving payments, sending money | 4 |
| Account opening, closing, or management | 4 |
| Problems caused by my funds being low | 2 |
Empowerment Ventures, LLC unauthorized transactions/trans. issues March 31, 2017 - I used my prepaid card to make a hotel reservation. The hotel merchant did not process the card for any amount. I did not have a balance owed to the merchant when checking out. The prepaid card provider has been contacted by myself, the hotel merchant, and provided supporting documentation. The prepaid card provider refuses to release MY money from pending transaction status. The representative from the prepaid card provider promised my funds would be released. Instead they continue to hold my funds and refuse to release my money.... |
Empowerment Ventures, LLC deposits and withdrawals December 24, 2016 - Untimely direct deposit. Received pay statement - -. - was - -. Have called many times. No getting answers. Payroll deposit still has not posted. My job has sent a test payment and checked the numbers twice. Falling behind on bills, coming in Dept and other prproblems such as rent and -. Would like to no what legal actions can I take n the state od Florida.... |
Empowerment Ventures, LLC fraud or scam December 3, 2016 - I have been a customer of Rushcard since -/-/-. On -/-/- i received a refund over $2400.00 to my rushcard from my Home Mortgage Insurance company. Rushcard immediately froze my account and labeled this matter as fraud. They would not even allow me to access funds i already had in the account before the refund was deposited into my account. i sent in proof of my identity and the insurance company sent in proof of this transaction showing it is legeit. Rushcard will not allow me still to access the funds that were previous in my account. i have - kids to feed and i have no money b... |
Empowerment Ventures, LLC managing, opening, or closing account November 18, 2016 - I received a RUSHCARD in the mail this week. I did not apply for the card. I 've tried contacting the folks at Rushcard - and they insist they ca n't close the account unless I provide my date of birth, social security number and Email address. I refuse to give them this information. I will only release my full name and the card number. How do I get them to close my account without providing privacy act information?... |
Empowerment Ventures, LLC fraud or scam November 15, 2016 - Friday, -/-/2016 I cancelled a layaway at - and the $400.00 was credited back to my prepaid card. Rushcard credited the account in an hour and then blocked the card for potential fraud. i used the card to do the layaway at - that is the reason the money was refunded back to the card. rushcard states i never used the card at - which is a lie. i have $280.00 that i do n't have access to plus i will receive a direct deposit to the card in 2 days that I will not have access to. They claim the corporate office has to review the matter and release the hold. I have submitted a document... |
Empowerment Ventures, LLC adding money November 7, 2016 - I have submitted two settlement claim through claim form online and by mail. Rush cards is not letting me know the status of it.... |
Empowerment Ventures, LLC managing, opening, or closing account November 1, 2016 - I called Rushcard to dispute a charge on my account. The woman said it would take approximately 90 days to handle the dispute. She said it would be faster to get my daughter to give me the $88.00 back which was the charge amount, because it was from her insurance making the charge to my account. I had previously paid my daughter 's Insurance the month before and apparently the insurance company had went ahead and took out her insurance charge again the next month. Then the woman proceeded to say that she had to cancel my card and that it was standard procedure. I told her that she could not ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues October 17, 2016 - I have a car note that was refunded to my rushcard on -/-/2016 I spoke to - different agents who stated that I will receive my funds within 10 days I am delinquent with my rent thanks to Rushcard.. 1 agent stated that they neededa email from the Merchant which was sent then they stated that the pending status would fall off after 10 days ... still no funds. Had a conference call with my Merchant and Rushcard agents..the Merchant told the agent they cancelled out the payment and released my funds but the Rushcard is holding my funds Not sure what to do to get my monies to pay RENT... |
Empowerment Ventures, LLC fraud or scam September 23, 2016 - When I received my income tax with rushcard in -. I had damaged my card and called for a new one, weeks later I notced I stI 'll have n't received my replacement card I called them and asked what was going on. They told me thy had already sent it out and I sold have reicieved it by now. They went on to tell me what address they sent it to wic was not mine. I had been usin the same address for rush card since -. I do n't know how they got the one that they " sent it to ''. The balance of my account gets sent to me everyday via email and txts. I noticed that I had not - a text from this... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues September 20, 2016 - I received a notification through email - -, 2016, stating - charges had been applied to my account $23.00 at - in - Oh and $51.00 at - ' in Delaware as I 'm at home with my card in hand. I immediately contacted the merchants to advise them of the charges while I 'm sitting at home with my card, I was advised to contact my financial institution to dispute the unauthorized transactions. After speaking with the merchants I immediately contacted my financial institution Rushcard to advise them of the charges and were not made by myself, that I have never been to - anywher... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues September 10, 2016 - I first noticed a transaction of $120.00 was taken off my Rush Card, on -/-/2016. I went back as far as my phone would allow. I saw the same transactions in -, - and -. I tried to contact Rush Card. They no longer have customer service. I also checked my statements on line, there are no records of these transactions. Any assistance you can provide will be greatly appreciated. -... |
Empowerment Ventures, LLC deposits and withdrawals July 29, 2016 - Yesterday, - - i received my direct deposit at - - and tried to access the funds at - - and could not. When i called the customer service phone number i was on hold for over an hour. The agent told me that there was a problem with the direct deposit file and that all funds were reversed and would be re-deposited in about 1-2 hours. Today, - - as of - -, i still do not have my direct deposit funds and today is the actually payday. I called customer service again and they say they are working on the issue and i would receive a text once the funds become available.... |
Empowerment Ventures, LLC using a debit or atm card July 20, 2016 - My wallet was stolen and my Rushcard was used with my pin. I filed a dispute and was told because my pin was used, there was nothing they could do, they closed my case, and then told me to do a rebuttal and get the case reopened then they will investigate. I got a new card from them but I feel they should have investigated when I reported that my card was stolen.... |
Empowerment Ventures, LLC using a debit or atm card July 15, 2016 - I made a purchased using my rushcard debit card on - yesterday -/-/2016 for the amount of $500.00 which was canceled the same day. - assured me and also provided proof that my transaction was canceled and I was not charged. I received a txt alert from Rush card that the amount has been withdrawn. When I called Rushcard customer service & also spoke to a supervisor they have my $ on hold and waiting on authorization from the bank. I have been given the run around and each agent says a different story. I have provided Rushcard with the email that was sent to me by - stating that the... |
Empowerment Ventures, LLC deposits and withdrawals July 7, 2016 - on - - 2016 rush card deposit my ssi money would not let me access my money for 10 hours I have proof of it on - - 2016 rush card deposit my ssi money would not let me access it for 3 hours I called corporate office woman said deal with it... |
Empowerment Ventures, LLC fees July 5, 2016 - Rush cards terms & conditions state that " # - the combined total of combined transaction fees is limited to $10.00 per calendar month '' I have been charged way more than $10.00 in combined charges in a month. Also, they have broken their own policy rules that no ACH payments to bills ect can be executed. They have allowed ACH payments to process without my authorization or knowledge. Also, when I activated my card, I supplied a promo code that would credit my account an instant $20.00. I have not yet received that and keep getting denied when I call to request that be processed.... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues June 18, 2016 - I had the Rushcard since -/-/-. -/-/- they were having technical issues and people were not able to access their money. They stated that they would be compensating it 's customers for the problems they encountered just as I was in the process of moving my direct deposit from them. I opened a - account and have been with them since. Recently, I wanted to go back to Rushcard because I liked getting paid 2 days earlier. On or about -/-/-, I called Rushcard to make sure everything was ok with their system and if my account was ok for direct deposit again. I was told that ever... |
Empowerment Ventures, LLC advertising, marketing or disclosures June 9, 2016 - I have been calling Rushcard for 4 days in a row in regards to not being able to access my money. I am either told the problem will be fixed in 1 business day, which it is not. Or put on hold when I ask for a supervisor and no one comes to the phone and I end up giving up after -40 minutes on hold. I have bills that are now late and being charge late fee etc. I asked to be transferred to a representative in the United States and they advised they could not do that, which I thought was some sort of law.... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues June 9, 2016 - I went to an ATM ( - - ) on -/-/2016 to withdraw $400.00 & it did not dispense out. It went in the local branch & talked to - - about the matter & it was later acknowledged that my money did not dispense out so therefore - - ( handles ATM disputes ) faxed the paperwork to UniRush which is the parent company of Rush Card about the matter & they released the $400.00 back to Rush Card on -/-/2016. I have called RushCard several times & each time they keep saying that the money was not sent back to them, however, I have the paperwork from - - ( - - -... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues June 4, 2016 - Rushcard has ignored my dispute that I made directly with them. A merchant had somehow debited my rushcard account using the ACH method ... |
Empowerment Ventures, LLC fraud or scam June 3, 2016 - I have had Rush card for over a year now .. I just bought a new car in - i had my card info in the car due to them needing my bank info, I was sick and did not remove it from my car it had my pin number on the envelope. I had left that my card and meds in the car. someone got into my car and took all my things and drained my bank account. I filed a dispute form on - which they stated in less then 10 days there was no error in my account and closed the claim. Stating i had to file a rebuttal letter which i did on - -. I have called them at least 50 plus times i keep getting the run ... |
Empowerment Ventures, LLC managing, opening, or closing account May 21, 2016 - I put money on RushCard, my entire paycheck, and a few days later my card was declined at the store. I knew I had the funds so I called them to find out what the issue was. The money was there but without my permission or knowledge, RushCard blocked my card. This is something they claim ca n't be undone. I had to wait to be sent a new card and in the meantime, no money. Nothing. I get - cards delivered and they ca n't activate either after being assured by a supervisor that activation would n't be an issue. Time it takes to notify corporate to manually activate a card? A few BUSINESS days (... |
Empowerment Ventures, LLC account opening, closing, or management May 20, 2016 - I reported my card lost/stolen on the night of - - 2016, at the time I wanted to expedite my replacement card, I was told that i would have to wait I would have to wait til Monday. Monday morning I call and I am told the hold is still on my account. Tuesday - -, I call with the same request, this time they tell me the card was sent. I asked how this was possible, they had no answer for that question. I asked for time of delivery and they said -10 business days, so I tell them i have financial obligations I need to take care of, so we setup another replacement card to be expedite... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues May 16, 2016 - My name is - - I was a customer of rushcard for 3 years. On -/-/2015 a direct deposit of $720.00 was deposited to my account. On -/-/2015 my account became frozen and I was unable to get any monies. I had just moved to - from - because of my job. I had to borrow money from my job and coworkers because I moved down here alone to help pay my rent and bills On -/-/2015 was was given $430.00. When I called the customer service to complain about the monies that was n't on the account.I was on hold for 2 hours and they stated that was paid in full. The CSR staed tha... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues April 28, 2016 - I went to the bank on -/-/16 to do a cash advance for - from my Rushcard debit card and the teller never received a authorization number from the terminal or printout to give me my money. The teller stated it was not going through, it kept giving him a error message.But the withdrawal and fee was pending on my account till this afternoon on -/-/16. It cleared my account and now Rushcard Does not want to return my money when they were having system issues and doing a system maintenance update the same day. I am very unhappy, because it was not my problem and customer service is n... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues April 27, 2016 - My email to RushCard sums it up : I have called and called today about the transactions in - of my cards. My name is - - card ending in - # # # and - # # # both had transfers and I received confirmation via text and email plus online but talking to your reps they do n't all of a sudden show my missing money! I 'm very upset about this because. Have been hung up on twice, told that it did n't make sense as if you guys do n't have a glitch on your end. My card went from a successful transfer to showing an $0.00 bal on card ending in - # # # and my other card - # # # does... |
Empowerment Ventures, LLC fraud or scam April 15, 2016 - There was money added and fees that where never authorized and then fees and withdrawls not authors and then denied access to funds after applied and then account closed and a new card issued without authorization or my funds ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues April 1, 2016 - On - -, -, at approximately - EST I went to the ATM and requested to withdraw $200.00. The machine did not dispense any cash and gave me a receipt with an error message indicating the amount I requested and that $0.00 was dispensed. A few minutes later, I received a text alert from Rush Card indicating that $200.00 had been deducted from my account. I immediately contacted them via email and phone to dispute the transaction and was informed that I needed to provide a dispute in writing. On - -, -, I submitted a copy of the ATM receipt and the signed dispute form to R... |
Empowerment Ventures, LLC adding money March 29, 2016 - My payroll is advertised to be deposited up to two days early. My employer submitted my funds to RushCard yesterday. They advertise when you call on the automated system that they post funds immediately when funds are released to them. I called customer service to ask why my deposit is late as it shows by - each pay date. I spoke with a rep at -. to ask why it was late and she responded she does n't know why I would be worried my money was missing. I asked for a supervisor immediately and she would not transfer me. I asked for another rep and she hung up on me. Now im worried because thi... |
Empowerment Ventures, LLC identity theft / fraud / embezzlement March 28, 2016 - I have a visa Rushcard and they let some scammer steal $100.00 last year and will not - my money back. Then this year they denied to return my $100.00 that - stole from me for a supposed deposit for service/installation that I never received. That is all illegal and a scam. ... |
Empowerment Ventures, LLC deposits and withdrawals March 23, 2016 - after filing a complaint with - I have noticed I am not able to get into my account and I have noticed just before this happened that rush card has been taking - out of my account on a daily basic saying its for - i have not used rushcard for such transaction and they have been taking over - out of my account and wont refund it i sent in all doc saying its not me and copies of all info they wanted after 90 days rushcards closed the case and kept my money and now after trying to get to my account they have blocked me from it my social secuirty money goes there and after social secui... |
Empowerment Ventures, LLC managing, opening, or closing account March 21, 2016 - While the glitch with the rushcard system updated was taking place, I had my gas and electricity service disconnected and was served a 5 day notice to pay or quit at my current residence ... ... The customer service during this phase was horrible and I was almost terminated from employment due to attendance issues while.I.tried to contact different agencies and friends/ family to assist with - worth of bills ... .... Once the glitch was " fixed '' I still had problems accessing my funds and to this day I have yet to receive a - $ deposit that was supposed to take.place during the glitch ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues March 9, 2016 - I am a Rushcard holder. I have no idea why. I have bank accounts. I will close my Rushcard account after I get my money. I received a text stating my card had been blocked for suspicious activity and to contact Rushcard. I called them immediately and upon me calling, I started receiving text stating I am being issued a new card and it will be in the mail in 7-10 business days. I began asking what was compromised and a better explanation and the rep is short with me and tells me that it comes from coporate. It has been 7 days, I still do n't have my " new card ''. They did n't even offer me the... |
Empowerment Ventures, LLC fraud or scam March 1, 2016 - I have been a Rushcard holder since 2009! Recently I had applied for another card so that I can get my tax refund deposited on it. Well I have yet to recieve my card that already has my refund on it. It has been over a month and everytime I call the customer service they first of ca n't speak English and they apologize and cancelled the card that they claimed was sent and then issues out another - card well they OVERNIGHT the card and of course I have never recieved my card nor money and this is my last resort. My husband aplied for a Rushcard after me and he has received - and I have ye... |
Empowerment Ventures, LLC adding money February 18, 2016 - My direct deposit is showing as posted on my statement but I have a - balance and when I called them the guy who was apparently - said to me, I will send your account to the escalation department and your account will show the money in 1-2 business days ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues February 15, 2016 - when ever i make a purchase my rush card hold more then my purchase was ... |
Empowerment Ventures, LLC managing, opening, or closing account February 14, 2016 - I have been with Rushcard since -, and this year as been the worst experience I have had with this company. In - of - I received - fraudulent charges from - different - in GA within a minute apart. At the time of the charges I was at work in -, FL. I contacted Rushcard and reported the charges. They advised me I had to fill a form and send it back and after 10 days I will receive a provisional credit. I received the credit. Fast forward to - - and i was charged again for the same charges, being advised that they did not find anything wrong with these charges, but the... |
Empowerment Ventures, LLC deposits and withdrawals February 6, 2016 - I transferred money from my Rushcard Prepaid Visa card on - -, 2015, to my - checking account. It was an amount of $370.00. The money is shown on my - account as a credit and the balance showed that. On - -, 2015, $370.00 was debited from my - account back to my Rushcard account, and my Rushcard was unlinked from my - account, bringing my account to a negative balance. That money should have gone back to my Rushcard, but it did n't. I also found out that the transfer out of my Rushcard account into my - account did n't show up on my Rushcard. I called -, and t... |
Empowerment Ventures, LLC deposits and withdrawals January 29, 2016 - I use Rushcard services for my military - deposit, my money goes in on the - and I try to pay may bills but the card is decline. The card I 'm using expiration date is -. So I call customer service and they say the card no longer works because the new card they sent out came back to them for the wrong address. I tried to explain to them that my card is good til the end of the month but the service rep told me that 's how their system works. Even though I have to accounts with them I still can not touch my money. Now the rep tells me to verify my address so I did, the rep then says the... |
Empowerment Ventures, LLC using a debit or atm card January 23, 2016 - I made transaction on my Rushcard that resulted in lost funds and interactions with very rude customer service agents and a rude dispute department. I made several transactions that are not showing up in my account. They are telling me that these transactions were never made against my account - Pending - - - - $67.00 Transaction ID : - Pending - - - - $67.00 Transaction ID : - My bank statement does not show these transactions but they were made to the company identified in the information about the transactions. I want to have a repair of my bank statement done a... |
Empowerment Ventures, LLC deposits and withdrawals January 18, 2016 - There was a debit or - debuted from my rush card on -/-/2016 and I did not authorize such a transaction - -. - - ... |
Empowerment Ventures, LLC making/receiving payments, sending money January 13, 2016 - on - - - I called rushcard to say my card was lost or stolen they told me the account card was going to be deactivated so i put in dispute and nothing seems to happen on - - and they told me nothing was filed and nothing was on hold the card was still opened and was able to be used so I went online myself and cancaled the card on - the - there was still large charges coming in from facebook on my account and the rush card did nothing to help me when i said to them i was going to call the police and file a complaint agaisnt them they di open a dispute and told me they were ... |
Empowerment Ventures, LLC fraud or scam January 10, 2016 - Money frozen says acct on hold since their site crashed -/-/-. talked to dozen of customer reps promise to fix it refund it or send a check. NOTHING ever happens they intend to keep the money of -/-/- people ... |
Empowerment Ventures, LLC managing, opening, or closing account January 3, 2016 - Since - - I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the - day. - - and they have not released a pending transaction. This was money deducted from my available balance. My own money. - on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me. ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 29, 2015 - Rush card asked we provide information to them to release funds. They told - hours, has merchant release forms, are rude, hangs up in on. Holding out funds where we could not access funding from payroll that 's from our work! Causing us to have late payments and could not access funds during a disaster for shelter or gas to get to work. They give us misinformation and multiple representatives laugh and say it 's nothing we can do you will have to wait. ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 24, 2015 - Rushcard. I have - accounts with rush card. I used the mobile app to transfer money from one account to the next. The next day I checked the account the money had been transfered to ( - ), and my account was missing over -. The - acct shows - completed transactions. - for -, and another for -. Rushcard took money from one of my accounts because their system was behind and did not calculate my purchases on the other card ( - ) from the previous day. One account has nothing to do with the other. You can not take money from an unrelated account due to a system error on... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 23, 2015 - I recently ordered items from - for -. Upon realizing that they would not be delivered in time for the holidays, I cancelled the orders. Unfortunately, the payment authorization holds that were placed by - remained on my RushCard account. I contacted - Customer Service and they assured me that the money had not been withdrawn, as all my orders were cancelled. Upon calling RushCard Customer Service, they stated they would need verbal authorization from the merchant stating all orders/totals had been cancelled. We participated in a conference call with - and they confirmed the nee... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 14, 2015 - - has been taken out my account without my permission when I call my card I had heard the balance was $1.00 I called the company so that they can follow dispute they have yes I put my money back on my card they keep hanging up the phone on me and refused to send me a dispute form the account have went on frozen and the issue has been resolved as of yet I want my money I work hard for my funds ... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 10, 2015 - on - - 2015 a hold for - was placed on my account - i called - import and - said it was a mistake they tried 3 times to fax a releash the rush card bank / - said there fax is down after 3 to 5 days - said my money will be releash by rush card rushcard said they dont follow any federal laws or banking laws its now 11 days and the holds have not been releashed they stole my money which is my - payment rush card said call occ and federal banking comm they under none of them and can hold my money for 90 days if they choise to do so i need my money i called on the 10 th d... |
Empowerment Ventures, LLC unauthorized transactions/trans. issues December 8, 2015 - Rushcard locked my account because they said my card was compromised and claimed they sent and email which they did not and locked me off the Website. I have n't been able to get my money going on three weeks and the customer service is awful. They put you on hold for almost an hour and then youre disconnect only to have to start over again!! I 'm behind in bills because of Rushcard. I 'm being penalized for something they did on their end! I NEED my MONEY!! ... |