Empowerment Ventures, LLC Prepaid Card Complaint

Payroll card Unauthorized transactions/trans. issues

Empowerment Ventures, LLC Prepaid card department,

Payroll card Unauthorized transactions/trans. issues North Carolina

My name is - - I was a customer of rushcard for 3 years. On -/-/2015 a direct deposit of $720.00 was deposited to my account. On -/-/2015 my account became frozen and I was unable to get any monies. I had just moved to - from - because of my job. I had to borrow money from my job and coworkers because I moved down here alone to help pay my rent and bills On -/-/2015 was was given $430.00. When I called the customer service to complain about the monies that was n't on the account.I was on hold for 2 hours and they stated that was paid in full. The CSR staed that the transactions from me going to the ATM took off $3.00 each time I checked on my monies. I change accounts for my direct deposit and they state they do n't owe me anything. Rushcard owes me $290.00 plus compisation for putting me behind in my bills and still owe co-workers for helping me.

Empowerment Ventures, LLC customer in North Carolina
May 16, 2016

* Source: CFPB Complaint Database

Empowerment Ventures, LLC response to complaint:
Closed with explanation

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