Empowerment Ventures, LLC Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Empowerment Ventures, LLC Prepaid card department,

General purpose card Managing, opening, or closing account South Carolina

Since - - I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the - day. - - and they have not released a pending transaction. This was money deducted from my available balance. My own money. - on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me.

Empowerment Ventures, LLC customer in South Carolina
Jan 03, 2016

* Source: CFPB Complaint Database

Empowerment Ventures, LLC response to complaint:
Closed with explanation

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