Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Wisconsin

I went to an ATM ( - - ) on -/-/2016 to withdraw $400.00 & it did not dispense out. It went in the local branch & talked to - - about the matter & it was later acknowledged that my money did not dispense out so therefore - - ( handles ATM disputes ) faxed the paperwork to UniRush which is the parent company of Rush Card about the matter & they released the $400.00 back to Rush Card on -/-/2016. I have called RushCard several times & each time they keep saying that the money was not sent back to them, however, I have the paperwork from - - ( - - - -, -, WI ). Each time I call, Rush Card tells me a different story. I was told that I would have my money by the end of the business day -/-/2016 & now I am being told they did not receive the money. I have bills to pay & for them to keep giving me the runaround is unacceptable. It 's like I am being punished for something that I did not have control over.