Review and analysis of over 45 consumer complaints
| Company | Complaints |
|---|---|
| NetSpend Corporation, a TSYS Company | 16 |
| Amex | 4 |
| U.S. Bancorp | 4 |
| Citibank | 4 |
| Empowerment Ventures, LLC | 4 |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures March 17, 2017 - Received Netspend deceptive mail with read debit card. Says to activate like I signed up for a card. Then says it 's like a checking account with routing number. Had to search the internet to find out about this company. Fees are ridiculous as well. EVERYTHING you do have a fee. No banks or credit card companies do this, no one would have any money left.... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures February 6, 2017 - I was sent an offer for a prepaid card in the mail that included a printed card with a pre-activated account. I did not ask or authorize for this account to be created. This type of advertisement is dangerous as the card could easily be activated without my consent. I tried to contact the company, but am unable to reach a representative at any of their numbers.... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures January 30, 2017 - I received a prepaid card in the mail from netSpend, ready to activate. This is not ok- it 's dangerous to send a ready-to-activate card that anyone could intercept. Additionally, this card incurs all sorts of fees for any type of service you use if for, so it 's very misleading and like a trap.... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures December 9, 2016 - NetSpend sent me an unsolicited prepaid card. I did not ask for it, and despite what they claim in the fine print, I did not indicate interest in receiving similar offers. I did not apply for it, they mailed it to me out of the blue. My understanding is that this is illegal, and I intend to report them to the authorities.... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures November 28, 2016 - I recently received a Brinks Money Debit MasterCard ( dba Skylight Financial Inc in -, T- ) which I most certainly did not request. I check my credit score/inquiries regularly, and I 'm confident this is n't real or a result of a scam. I think it 's just a very well-divised, thorough marketing scheme. But it 's really quite alarming. The card had my correct name, a card number, master card logo, an expiration date and CVC 3-digit number on back. The letter attached had an account number, a routing number, was sent to my home address. I received a terms of agreement pamphlet, and skylight/... |
Incomm Holdings, Inc. Prepaid card advertising, marketing or disclosures November 22, 2016 - I purchased a $500.00 - - gift card on -/-/16 from -. The card was subsequently lost and I could not find the receipt with the - digit identifying number and so I simply accepted it as a loss and moved on. Recently I found the gift card stub with this identifying number and quickly called Incomm to see if this was in fact the receipt I needed. The representative was easily able to find the card with the $500.00 still on it and I was given a reference number and an e-mail address. I was told to send a photo of my ID, proof of address, and the gift receipt and the card woul... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures November 15, 2016 - I recently received a card in the mail from NetSpend stating that I could receive my paycheck two days sooner if I chose their card and paid a $9.00 monthly fee for their premium service plan. I am not certain how they got my information or why they would send the offer to me. However, because I live in a relatively low income neighborhood, I fear that NetSpend is preying upon individuals who lack transportation to banks and/or the financial savvy to recognize predatory lenders/finance companies. I was instructed by a member of the - to bring this issue to the attention of the CFPB.... |
Blackhawk Network Holdings Inc. Prepaid card advertising, marketing or disclosures October 21, 2016 - My prepaid Visa card ( issued by Blackhawk Network ) has a misleading " Funds Do Not Expire '' statement on the front of the pre-paid credit card. There is a " Valid Thru '' date that denotes when the card, in fact, deactivates. Once a card deactivates, the funds are not " gone '', but instead require egregious reactivation fees ( $15.00 fee for a $25.00 gift card ). The problem is that this is misleading consumers when Blackhawk Network says " Funds do not expire ''. It conflicting, confusing, and dangerous for consumers who depend on these prepaid cards.... |
Citibank Prepaid card advertising, marketing or disclosures July 22, 2016 - I was issued a promotional prepaid card from Citi Bank. It was not clear to me that on the " good through '' date on the card the funds would " disappear. '' My understanding is that I would have to obtain a new card.... |
Empowerment Ventures, LLC Prepaid card advertising, marketing or disclosures June 9, 2016 - I have been calling Rushcard for 4 days in a row in regards to not being able to access my money. I am either told the problem will be fixed in 1 business day, which it is not. Or put on hold when I ask for a supervisor and no one comes to the phone and I end up giving up after -40 minutes on hold. I have bills that are now late and being charge late fee etc. I asked to be transferred to a representative in the United States and they advised they could not do that, which I thought was some sort of law.... |
MoneyGram Prepaid card advertising, marketing or disclosures May 25, 2016 - I sent - to a friend in Virginia to give to my sister because she needed the funds. Money gram took the money along with the fee from my card sent me a confirmation with a reference number to state the funds were ready in Virginia. When the receiver arrived she was told that the funds were not there and the number was invalid. I called money gram and after being hung up on several times I was told that they would refund $2700.00 ( including there fees ) in -4 business days. I explained that this was an emergency. They said no it was a scam area. I asked why did they remove the funds. I... |
U.S. Bancorp Prepaid card advertising, marketing or disclosures April 20, 2016 - I have a - - Prepaid card from US Bank ending in -. I am supposed to earn - point for every dollar spent on that card. Till date I have not received these points. when I log onto the site it always says that reward points are unavailable. ... |
First Data Corporation Prepaid card advertising, marketing or disclosures March 23, 2016 - - of - - ( - minutes ago ) To whom it may concern : According to -, - dollar business such as First Data Corporation issurance - - - - '' and your corporation contracts with many United States or International Employers to provide a convenient package of services to their Employees for handling their funds for cash, purchases, pay bills, buy groceries, etc. As a by way of Employer to Employee client, I would want my amount below to be ACH/EFT Transfer of Funds to my NEWLY Activated replacement card # ending in - digit # - according to your advertised brochur... |
Citibank Prepaid card advertising, marketing or disclosures March 22, 2016 - they issued my - cards and as I understood that the cards can be expired but not the fund. so when my cards expired, I requested for cards to be reissued and they refused to do so. I would like CFPB to look into this matter and protect me as a consumer fairly so I can get my funds back. Please contact me if you need any further information. ... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures January 26, 2016 - i keep receiving emails from Netspend prepaid -, this is their email : -- They keep coming ( - so far ) thanking me for applying ; i will be receiving my card soon ; directions on how to activate. I DID NOT APPLY FOR A CARD FROM THEM OR ANYONE ELSE. I called all - credit companies and put a 90 day fraud alert also paid $5.00 to freeze - of them. I did save the emails but was careful NOT to go to click link. I did cut and paste the first - to address bar to check out who they were. It looked like a legit site and said if you receive unsolicited emails from them it was... |
The Western Union Company Prepaid card advertising, marketing or disclosures December 17, 2015 - On -, I tried to wire money to Volkswagon Credit department in order to pay my usual car note. I elected this method today due to the " prepaid debit '' card ( as part of a - package ) that was issued from Volkswagon to all victims of the latest emissions scandal. When I telephoned - -, I was told that I could wire the money ( volkswagon has its own account with - - ). I was told that I could wire the money by - of - methods : telephone, online or go into a local office to do so. I was also quoted the fees for each of the methods. Because of a pulled - I elected ... |
Empowerment Ventures, LLC Prepaid card advertising, marketing or disclosures November 13, 2015 - I applied for a Rush card and used a referral promo code at that time. I was approved, received the card, activated the card, and have now received - qualifying direct deposits. I have fulfilled the terms to receive the referal bonus of $20.00. I have spent countless hours on the phone with rush card and am getting the run around. ... |
Empowerment Ventures, LLC Prepaid card advertising, marketing or disclosures October 30, 2015 - Rushcard did a maintenance update and locked everyone out of their accounts for 2 weeks and it is still going on at the moment. Cardholders have not had access to their money such as direct deposits, money loads, and -. Contacting the company is hectic and you will be on hold for hours or just get hunged up on. They say they do not know when the system will be back up so that people can access their funds. ... |
Citibank Prepaid card advertising, marketing or disclosures October 30, 2015 - In -/-/- I took an exchange offer line - and they sent me a Citi Bank prepaid card with $160.00, I save my card waiting buy something special when I was ready to make my purchase I noticed that the card had expired in -/-/-, so call - in -/-/-, I told them my situation, the operator told me we will re-send a new card in 15-20 days. 30 days past again called - to ask the status of my new card so they told me, they can not send a card for that type of card could not send again and them they connect me to the Department of Citi Bank Cards where they say the funds expired... |
Empowerment Ventures, LLC Prepaid card advertising, marketing or disclosures October 21, 2015 - I am unable to access my account due to RUSH CARD TECHNOLOGY TRANSITION and i also have kids that have to eat and no one from RUSH CARD CAN ANSWER THEIR PHONE AND NOONE FROM RUSH CARD WANTS TO TAKE RESPONSIBILITY FOR THE UNNEED TECHNOLOGY TRANSITION ... |
U.S. Bancorp Prepaid card advertising, marketing or disclosures October 17, 2015 - I purchased this card and tried to use it online on - to pay my account balance. I tried using the card but it kept getting declined. I called the number on the back of the card and was told that - is a blocked merchant. '' The customer service representative said US Bank maintains a secret list of blocked merchants at which they do n't allow their prepaid cards to be used. This is completely deceptive. The back of the card says it is accepted anywhere - is accepted. It makes no mention of a secret '' blocked merchant list. I believe this secret list is to make it harder for people ... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures July 27, 2015 - On - -, 2015, I received a prepaid - Debit card from a company named NetSpend. I have notified Iowa 's Attorney General 's Office and NetSpend that I did not sign up for a this type of card. NetSpend sent an email back to me stating that they would remove my personal information and to cut up the card. I recently started looking at online surveys but have not received any funds or rewards. I am not sure if NetSpend received my information from a survey affiliate or my personal information was sold to a - party. ... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures May 6, 2015 - We received a credit card in the mail for my - year old daughter. I contacted the company, netSpend, and they told me that they received her name from a good credit list. This is impossible as she is - and has no credit. ... |