Phoenix Financial Services LLC Debt Collection Complaint

Cont'd attempts collect debt not owed debt resulted from identity theft

Phoenix Financial Services LLC Debt collection department,

I do not know Cont'd attempts collect debt not owed Debt resulted from identity theft Texas

I 've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov I 've completed and sent a fraud affidavit via certified mail. I can see they received it but nothing has changed. See supporting documents.

Phoenix Financial Services LLC customer in Texas
Nov 18, 2016

* Source: CFPB Complaint Database

Phoenix Financial Services LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Phoenix Financial Services LLCComplaint HistoryComplaints9/201410/201411/20141/20152/20155/20157/20158/20159/201510/201512/20151/20165/20167/201611/201612/20161/20172/20173/20174/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Phoenix Financial Services LLCCont'd attempts collect debt not owed100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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