Phoenix Financial Services LLC Debt Collection Complaint

Disclosure verification of debt not given enough info to verify debt

Phoenix Financial Services LLC Debt collection department,

I do not know Disclosure verification of debt Not given enough info to verify debt California

I received a phone call from Phoenix Financial Services LLC stating they were collecting a debt from a medical company for services received in 2013 ( 3 years ago ) I told them I was not aware of any debt that my medical insurance did not cover. I asked them to mail me information on the debt so I could research the debt because 3 years ago is too long ago for me to even remember if that happened. They verified my address and said they would mail it to me. I receive a - page document in the mail that does not provide me with any information that verifies that this is my debt. I also mailed a written letter to the debt collector again requesting the information.

Phoenix Financial Services LLC customer in California
Jun 10, 2016

* Source: CFPB Complaint Database

Phoenix Financial Services LLC response to complaint:
Closed with explanation

Consumer disputes how Phoenix Financial Services LLC handled their complaint

Created with Highcharts 4.2.3Phoenix Financial Services LLCComplaint HistoryComplaints9/201411/20141/20154/20155/20156/20157/201512/20151/20166/20168/201610/201611/20161/20173/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Phoenix Financial Services LLCDisclosure verification of debt100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDisclosure verification of debt1.5%15.4%4.9%1.4%76.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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