Review and analysis of over 1,947 complaints against Navient
Navient consumers have reported over 1,947 official complaints related to Dealing with my lender or servicer. Out of the 1,947 consumer complaints against Navient, 20% were disputed by the consumer (i.e. the consumer was not happy with how Navient responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Navient resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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Navient Student loan dealing with my lender or servicer keep getting calls about my loan January 5, 2016 - I have asked that all correspondence be by mail. Pioneer Credit calls multiple times a day to myself and numerous family members. They are now engaging in deceptive practices of making false representations by somehow displaying my family names on the caller id in place of their phone number. This is harassing and intimidating uncalled for actions on the part of Pioneer Credit. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 17, 2015 - I have private student loans through Navient ( formerly - ), which are set up for automatic monthly payment. Enrollment in automatic payments affords me a 0.25 percent reduction in my interest rate. Last month, with no notice provided to me, Navient placed my loans on an in-school deferment, which cancelled my automatic payment and accordingly raised my interest rate by 0.25 percent. I enrolled in a part-time online course a few months earlier, and was unaware that the school had contacted Navient and that my part-time status was sufficient for a deferment. I learned this information durin... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan December 17, 2015 - I have a student loan with Navient ( Formally - - ) and I forgot to make two payments and I started to receive phone calls on Friday. I received one on Friday, one on Saturday, one Sunday, one on Monday, 7 on Tuesday ( 3 of which occurred after I scheduled an online payment to make account current ) and then one more on Wednesday after the payment cleared the bank. ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan December 17, 2015 - I 've been working with - - -, -. since - -, paying them $100.00 each month in order to have my debts with - - and - University " settled '' or " dismissed ''. I began receiving calls from Navient in -/-/-/-/-/- saying that they had taken over my account from - - and needed to speak with me regarding my accounts. Having been informed by - not to speak to any of the companies regarding my debts, but to refer them to -, I attempted to contact - to resolve the issue. I did n't hear back from - either in -/-/- or -/-/- despite cont... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 16, 2015 - Navient collections. I am - per Social Security. They determined I was - since - but my claim was filed in -. - verified this determination as well. I subsequently sent the information to Navient who contracts with - to determine - status claims. - - has been denying others beside myself. I have a - determination and Navient only reviewed the medical. I am prepared to submit - records and asked the Navient collector for the form to submit my - status and the collector told me " if you want the papers, you go get the papers. '' I propose - review of - c... |
Navient Student loan dealing with my lender or servicer need information about my balance/terms December 15, 2015 - In a recent attempt to finalize re-payment options for my student loan with Navient Solutions, I was told that there was a second loan which had not been accounted for in addition to my current loan that shows a balance of $2800.00. When I inquired about this second loan I was told that it was a larger loan with a balance of around $11000.00 and that I needed to address this - as well or I could be facing possible action and even wage garnishes. I informed the Navient representative that I did not want to accept any unknown loan without seeing paperwork regarding this " new '' account. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 15, 2015 - I have - private student loans managed by Navient and I have made student loan repayments to them for over 3 years. Recently, they enrolled me in a special repayment program started from - 2015. Navient & I both mutually agreed $ - monthly payment at 3 % interest to cover the - private student loans mentioned above in order to bring my - student loans into current. I set up auto debit with Navient and they have withdrawn - payments with total of $1200.00 from my checking account. After withdrawing the first payment on - -, 2015, their staff called me and told me that ... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan December 14, 2015 - I attended - University - for profit school - from - - -. I was pressured into finalizing my enrollment quickly and made promises that were not kept. The only option available was Sallie Mae - - Loans, I was given no other options. I now have over - in private loans on my credit and my - year-old mother co-signed the loans, so she is liable, as well. We have been harassed for years by agressive collectors who call our houses and our cell phones, and have received collection letters demanding payment in full. I am praying that someone can help me with a solution becau... |
Navient Student loan dealing with my lender or servicer don't agree with fees charged December 14, 2015 - I went to the - institute of - for schooling in - virginia. I have now learned that their is a lawsuit pending by the government against - and their practices. I feel that i am part of the predatory lending as after going through repayment since 2011 i have noticed my loans ballooning ( specifically from my private loans not federal ) attached is current loan " payments '' and you will notice that even when im on interest only that my interest payments are not even covering the interest that is supposedly accrued making it into a ballon payment ... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 12, 2015 - I have private loans for school through Navient. - Fee 's were assessed when I was in school. - Most Fee 's were reversed after proof sent to Navient showing I was in school status. - $27.00 in fee 's remained after very lengthy back and forth. - Several month 's later I received a bill for $27.00. Called Navient, spoke to female CS rep who advised me to pay the fee online so I could avoid large fee to pay by phone. -Paid $27.00 online per first female CS rep direction on - -. Payment posted to account undefined on - -. -Received second bill in - stating I owed $27.... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 11, 2015 - This complaint regards - signature student loans disbursed -/-/- and -/-/-. The loans are currently held by Navient - - -. I am currently in school at University of - - - - in -, New Hampshire. I entered this school -/-/-. Each year, I filled out a new deferment form for my prior student loans. This fall, I had to do the same. I went onto Navient 's website and printed out the required deferment paperwork. I had my registrar complete the paperwork and fax the documents to Navient. Navient 's website says that deferment requests may take up to 21 da... |
Navient Student loan dealing with my lender or servicer having problems with customer service December 9, 2015 - My complaint/report regarding - ( - ) loans for my daughter that attended " - - '' in Missouri and Navients - previously - - - business procedures : e-mails/contacts I receive with subjects like : " Your Navient account information '' I get frustrated because it is very difficult to tell when I am receiving " VITAL '' information when a person is getting inundated with an overabundance of un-necessary contact. For example, because our daughter has " - '' loans with Navient for her term in college, I received - e-mails ( like the one below ) on - -, 2015. All... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 9, 2015 - I attended - - -, wa - and university of Idaho in - -, ID ) now my student loans ( both federal and private ) are in repayment w - and Salliemae. My - major complants is that after I qualified for IBR plan they sold my loan to another agency without contact me and now - having trouble with a third company and having to reapply for an IBR. In addition - has removed funds out of my bank account without permission, multiple times over the last 6month 's. I have called once to four times per day directly to the onbuds but have not received any calls or written stateme... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 8, 2015 - Navient services - of my private loans and - of my - loans from when I attended the University of -. Over the course of the last couple years, as I have repaid the loans, I have noticed multiple issues with how the allocate payments and how the interest is applied. In particular, I have decided over the last half year to make a plan to pay my loans off in the next two years, and so made amortization tables and created a plan to pay off my highest interest rate loans first. I noticed that when I had been mailing in extra cash in addition to my normal payments, there were glaring inc... |
Navient Student loan dealing with my lender or servicer received bad information about my loan December 8, 2015 - On - -, 2015, I was informed by the CFPB " The company was unable to respond to my complaint because of pending litigation about the same issues raised in the complaint. No further action will be taken on the complaint. '' At this time I am submitting a new complaint to reassert the issue presented in complaint number -. ... |
Navient Student loan dealing with my lender or servicer need information about my balance/terms December 8, 2015 - Enrolled in a - - school ( - -, -, Indiana - ) was lied to about job placement, lied to about how my education would be covered mostly by grants, and they kept pushing this on me. They pushed me into a - - ( Now Navient ) Loan, said I met the criteria with a cosigner, and it was the best loan one could get. When in all truth it was the WORST. Variable rate that is up to % 13 percent, and climbing. I owe more on the debt now than when I first took it out. Come to find out there were - loans with FI-ED interest rate at 6.8 %, and there was no income requirement. Th... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan December 7, 2015 - Navient has contacted - parties ( in-laws ) in regards to my outstanding student loan debt and has announced the call as a debt collection call to them. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 7, 2015 - I made arrangements with Navient to bring my account current and into forbearance. I made a payment of $240.00 on - - and they stated that another payment would not be due until - -. On - - another payment for $240.00 was taken out and they are saying it was done through the online payment method. I did not log into that account at any time around that date and did not make that payment. They have agreed to refund the payment within 6 to 10 business days but my account is now overdrawn and they do not want to cover the overdraft fees. Not only am I not able to make curren... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 4, 2015 - I am a co-signer for my son, - -. He attends - University in -, PAOn entry to school in - 2011, he took out a - - loan, I co-signed. I was working a very good job at the time and we opted to pay the interest on this first loan right away. I was laid off from that good job a month after school started. All subsequent loans for school, taken every semester since his entry in - 2011 until current, have been deferred payment loans - payments deferred until after he graduates. All loans were taken out on --At some point a few years ago, - - informed me that they ... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan December 3, 2015 - Navient has called and left a voicemail on a previous employers mailbox. Not only is this a violation of my rights, a disruption to their business but I have also asked that they no longer contact me via phone but only to contact me via USPS. This is the second time it has happened and I do not believe my previous employer appreciates the calls. ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan December 3, 2015 - I have been asking for several years for an explanation of how the balance of my loan is so high. Frankly, I have another loan I am paying on through - and thought that that was the only loan. Then I got confused when a company called - was asking for money. I do not remember having - loans. The loan was for my daughter to go to what was originally - - -, then it changed to - University. This school is closed. I have never received a breakdown of the total costs. The - loan was about $ - and I have been making payments. The - loan I am disputing as they are saying... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan December 3, 2015 - My name is -, my grandmother - who is a co-signer on one of my loans which was with - before - was taken over Navient Solutions. Navient Solutions has harassed my grandmother - for several months and are now stating that they are filing a law suit against her for payment on the loan. My account has been in deferment because I am currently in school at -, additionally, in -/-/2015 when I had access to my online account my deferment was still in place for my account. My grandmother starting complianting around - that she can not take getting several calls throughout th... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 2, 2015 - My daughter was to be on an auto pay program for 3 months so she could qualify for a 15 month payment program. Navient took out the - payment for -, but not for - ... .so she is 'late ' again. Their fault, not hers. More fees and bad credit, on her, and me as a cosigner. This has happened over and over again, and we have documentation. Looking for help with legal issues to sue. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 2, 2015 - Aside from being a predatory lending company with inflated interested rates. Navient has disabled my account and made it impossible to log back in. I 've called them multiple times trying to resolve this but they refuse to help. I have absolutely no access to my account, I can not pay them, and nobody in customer service can help me. I 've also submitted complaints via email and social media. They also call me day and night, disrupting my work day and upsetting my employer. They call at night when I am sleeping and on Holidays. They are relentless. I can over over - missed calls in 30 minut... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 1, 2015 - I attended - - University - - -, NJ - for - school and the only lender that you were allowed to borrow from was - -, now Navient. Since repayment started in 2007, I have paid $31000.00 of which $5700.00 has been applied to the principal. That means $25000.00 or 81 % of my payments has gone to interest. At this rate, I will never be out from under this debt. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled December 1, 2015 - My monthly payment increased to $ -/month and I was laid off from my job. After going back and forth with my private loan provider about lowering my interest rate, my application for a lowered interest rate was denied twice. Now I am being hit with late fees in addition to two months of unpaid payments. I do n't know what to do, and the company is not giving me ANY information on how to move forward in a way that works for me in my current situation. If my payments were lowered, I could continue paying on time as I have done every single month since graduation in 2009. Instead of helping th... |
Navient Student loan dealing with my lender or servicer need information about my balance/terms December 1, 2015 - On -/-/15 I reached out to a Navient Ombudsman, - -, asking for my loans variable index, margin, and rate cap. I received the attached response, in a secured document, ( the pw is - ) Navient is intentionally not disclosing the margin or rate cap so that I can not make a fully informed decision on loan refinancing. ... |
Navient Student loan dealing with my lender or servicer don't agree with fees charged December 1, 2015 - I went to University - - for the first two years of my - and - College for the last two years of my -. They have charged me a 9.75 % interest rate since I took my loan out over 5 years ago. Their interest rates are too high. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 30, 2015 - Hello - I have - private student loans through Navient, which were originally - - loans. I have had these loans prior to -/-/--/-/-. -/-/- through -/-/- I was enrolled more than half time in a law school program and from -/-/--/-/- I was enrolled in an LLM program more than half time which I am still enrolled in to this day. I received a bill from Navient last month stating that my in school deferment had ended on my loan, as the in school deferment option had ended on my loan and that the loan documents stated that there was only a 2 year period of in ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 29, 2015 - Navient is servicing my son 's student loans. He has - : - at 7.5 % variable, - at 2.75 % variable, and a - at 2.25 % variable. We have been sending payments on all -, with specific loan numbers on each payment, and with larger payments on the higher rate loan to try to pay it off earlier. Navient has been posting the payments proportionately by outstanding balance on each loan, rather than the loan number stated on the payment, thereby causing higher interest to be accrued since his loan with the 7.5 % rate is receiving only a portion of total payments rather than the larger am... |
Navient Student loan dealing with my lender or servicer don't agree with fees charged November 26, 2015 - My loan servicer is Navient. Not only are the not helpful but they refuse to lower my interest rates which have risen to nearly 10 %! They are a scam. No where in my contract did I ever sign up for interest rates that high - and that is not all. The amount of money that I originally borrowed ( I have private loans ) is significantly lower than the current amount I owe - mostly from interest accruing while I was in school. This is not fair and I know many others whom have written complaints about Navient and their unfair practices. They also refuse to help me lower monthly payments. My payments... |
Navient Student loan dealing with my lender or servicer received bad information about my loan November 25, 2015 - I am not trying to get Navient in trouble I just need help with them trying not to let my private loans default. I have been doing my best to pay on my private student loan but this month I was not able to pay it and now I am going to be in default by - -. My bal is - in the rear that needs to be paid. But, I do n't have the money to give them. And I want them to give me until the - of - to give them the money. I had lost my job and I got a new one and the day I get paid is on the - of - and I just need time to pay them. Please help me. I do n't want my credit more damaged... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 23, 2015 - In - 2015, I made an arrangement with Navient of - - for a program called The Rate Reduction Plan. Per our agreement, I would successfully make - auto-debited payments from my bank account and this would bring my higher payment which was almost a month past-due since I was making these lower payments, up-to-date. I have proof of - successful payments, and an arrangement for auto-debited payments for - more months. Navient went ahead and reported the pending past due amount to the credit bureau without informing me or my cosigner and thus greatly damaged our credit scores. Thi... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan November 23, 2015 - My name is - -, SSN -. I cosigned for a loan for my daughter - - -. I filed a complaint against Navient a few months ago because Navient reported 90 late payment to the credit bureaus after constant communication with them. In - 2015 I was told to make a payment to stop the reporting and at that same time I was reported as being 90 days late. I have never committed to monthly payments or I would have paid them. - communicated with Navient re : her payments. I have never had a late payment with Navient. Their agreement was with - to pay monthly that I was not a party ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 22, 2015 - I have - separate outstanding - student loans that I had taken out with - - between - and -. Since -, these loans have been transferred to - sister company, " Navient ''. - of these - loans are considered private loans at 7.0 % APR, and the - is a federal loan at 3.75 % APR. I 've called Navient because the arrangement for minimum payment distribution considerably favors the 3.75 % loan which is clearly not the most favorable when it comes to paying these loans off with minimal interest paid. They have told me they ca n't do anything about. Here 's an example :... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 20, 2015 - Navient would not allow me to make a payment toward my principle balance. I had to talk to - levels of supervisors before someone would " allow me to make an exception '' and make a payment toward the current interest and whatever was left over would be made toward the principle. My regularly scheduled payment was not due for another two weeks. I am very unhappy that they would n't allow a payment directly toward the principle ONLY. ... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 20, 2015 - Attempts to reduce a monthly payment are constantly rejected. I 've taken forebarrance a number of times due to unemployment and charges accrued. I 've earned an additional - $ from just trying to hold off loans. The money accrued and now my - - is worth -. - $ was added to my existing loans just like that. Over course of repayment, I will have paid - for this amount, plus additional money from my standard loan balance. I ca n't move on with my life if I keep paying this much. I ca n't afford to invest in a home, let alone a new car. Today I was double charged by Navient. I... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 19, 2015 - I have full or Part time status in - school and received an email from Navient to check my account. When I checked my account, I noticed I was two months past due with a late charge. I called Navient and spoke with a representative and advised him that I was still in school. He explained the he did not receive any information from the school. I explained to him that can not be the case since - - received the information that I 'm in school. I advised him that I could not afford and should not have to afford the payment if I 'm still in school and was advised that he could not do anyth... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 18, 2015 - Between the period of - 2014 - - 2014 I was enrolled in the Rate Reduction Program -. I was making $580.00 payments - every month from my checking account, I have the statements to prove this. Despite this, every month I would get harassed by - debt collectors telling me I was delinquent. When I provided documentation, they would always agree I was making payments, and then would assure me with 100 % certainty I am fine. They said the only reason they were harassing me is because they need to see ( 6 ) months of payment. Until then, they said, the account would remain delinque... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan November 18, 2015 - I co-signed for a $5000.00 student loan with Naviant and the student isstill finishing her Masters but the 48 month grace period hasSupposedly expired. They have been sending twice daily emails andTwice or more daily phone calls even after I called and requestedA paper billing statement and advised that once i got the bill i would startPayments. They refused to stop the calls and emails. ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan November 15, 2015 - I am filing a complaint against Navient for fraudulent accounting, discriminatory harassment against an individual with a documented mental -, improper reporting to the credit bureaus, and mismanagement of my Department of Education loans.Navient has absorbed my Department of Education loans as well as ( - ) Private Student Loans from Sallie.I attended and was enrolled at - College from - - and graduated -/-/-.I have been under the supervised treatment of a doctor for - - and - throughout my period at - College.At the time I was medicated with a drug which has s... |
Navient Student loan dealing with my lender or servicer don't agree with fees charged November 14, 2015 - School : - - University - - GANavient is refusing to reverse late fees they charged on my account when they erroneously reported me as delinquent despite me faxing/emailing my school enrollment confirmation. However, they reversed the delinquent charges but refuse to reverse late payments fees. I have always been in graduate school and have never withdrawn or taken a break and Navient have the documentation to support this. ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan November 13, 2015 - I graduated from - College - -/-/2004 I had Private Student loans through -, now Navient. Since graduation, I have had BEYOND numerous problems with them. They have withdrawn monies from our bank account without authorization, changed scheduled payment dates/amounts without notice, failed to properly distrubute payments on account to correct loans, and have called us to collect payments earlier than scheduled to get a double payment for that month, then refused to return additional payments. They call my parents who are co-signors on my loans, up to 5 times a day trying to get addit... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 13, 2015 - I sent an additional payment to Navient with instructions as to how to apply the additional payment. Navient did not follow those instructions, even though I followed their policy by enclosing a separate piece of paper with instructions as to how to apply my additional payment. ... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 13, 2015 - I am a victim of identity theft ; someone that I know stole my name and social security number and used me as a cosigner, without my authorization, to get a - - student loan. I took all of the necessary and required steps to report this fraud to Navient who now manages the loan. The investigator in the Navient Fraud Department assigned to my case is named -. She is in a position to determine whether a loan now worth nearly $25000.00 - fraudulently attached to my name - is to be removed from my record ; she has been dishonest and incompetent. She made the decision to deny my fraud cl... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 11, 2015 - I am co-signer on a student loan taken out by my daughter about ten years ago. It was taken out through - but is now serviced by Navient. Due to problems my daughter experienced in collecting her pay for her job, she stopped making payments. She did n't tell me. The loan has recently gone into default. The only written ( US Mail ) notice I received from Navient was recent, telling me that the loan was already in default. ( There may have been email correspondence telling me to login to their web site to see a message, but these things come all the time for less significant events. ) Then a ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan November 11, 2015 - I knew that I was eligible to consolidate my student loans, half of which would come due 6 months later ( -/-/- ), the other half immediately. I began calling Navient the day after I graduated to set a forebearance on the necessary loans so they would all be due in -/-/-, allowing me to consolidate them all at once. Once they were notified of my graduation, they were happy to do this for me. Three months later ( -/-/- ) I start getting notifications of payments due that month. I called again and spoke to a supervisor, and they said the agreement we made was only for my governm... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 10, 2015 - Have - student loans with Navient. Have been making a consolidated payment each month. Received a letter of default and called. They stated I have n't been making payments. Checked online and all payments PER THEIR website have been made. They have now sent me to a collection agency. This is Insane!! And each time I call I receive a different answer. If I am making the agreed payment each month I know it 's not legal to send me to collections. This company has the worst collection practices. ... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan November 10, 2015 - I borrowed from - towards my - education at a - DC university. While I defaulted on my loan payments in -, I reached a settlement of my debts via a separate debt collection agency in -, which I fulfilled completely by - -, per the settlement agreement. However, the collection agency claimed I still had outstanding debt, and when I asked for them to produce evidence of said debt, they refused. Since then, a handful of rotating debt collection agencies have sequentially attempted to collect this already-settled-and-paid debt. Most recently, I have received phone calls from a... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2015 - My - - loan was transferred to a new servicer, Navient, some months ago. I have several loans and am making timely payments on all of them. My loan serviced by Navient has always been paid through automatic debit. I only periodically check the accounts since I rely on the automatic payments which have always been properly processed. When checking my Navient account today I realized that Navient has not taken out any payments since - 2015. I immediately called Navient to find out what is going on. It appears that somehow my account was placed on academic deferment. Navient was unable t... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 6, 2015 - In - of this year I asked Navient, my student loan company, to change the due date from the beginning of the month to the - of each month because it would make it easier for me to make the payments. As a result of this simple request, to which they had agreed on, I have had nothing but problems with my monthly payments. First, instead of changing the dates they put my loans into forbearance without my authorization. I found out about this the next month when i saw my statement showing the total loan amount increased instead of going down despite the extra payments they had ask me to make... |
Navient Student loan dealing with my lender or servicer keep getting calls about my loan November 6, 2015 - - - - defrauded over - students. Navient is attempting to collect on my private student loan for which I have nothing to show for. The US DOE is currently considering my defense to repayment regarding Federal loans to the before mentioned entity. Navient claims they are exempt of following the laws of the state which I reside in, Texas. I notified Navient to cease and desist collections under the Texas Debt Collection Act, a law that Navient states that they are exempt of. I am open to postal communication from Navient, but do not wish to deal with them verbally any further. They r... |
Navient Student loan dealing with my lender or servicer having problems with customer service November 5, 2015 - was getting mortgage to buy a home. loan from navient showed up on credit report. says i owe - dollars. they said it was for when i went to - collage in 2005. i sent paper work to them showing i did not go there. was then taken off my credit reportwith not that is was not my loan.then when we went to close on house it was back on reportso my mortgage was canceled and didnot close on house.sent paper to navent show that it was removed from credit report and ask how this happened. it now says dispute is resolved and customer does not agree on my credit report. this is all messed up and s... |
Navient Student loan dealing with my lender or servicer don't agree with fees charged November 4, 2015 - In - I obtained - student loans ( private ) from - and -. The servicer at the time was - which later became Navient. It was at this time that our daughter developed a - -. The medical bills began to soar out of control. At the poor advise of our attorney we surrendered our home and filed a chap - bankruptcy that would include all of our student loans. Incuding our student loans meant that they would be paid while the chap - ran it s course. We filed and the program required us to pay 57 % of all our unsecured debt which was our student loans. After approx 4 1/2 years... |
Navient Student loan dealing with my lender or servicer trouble with how payments are handled November 3, 2015 - Hi, I had a payment due on my Navient Student loan on - -, 2015 for $180.00. I called in on - -, 2015 to make the payment, I was informed that because i was using my debt card i would be charged a $15.00 fee, which completely blew my mind. Being charged a $15.00 fee to make a payment using my debt card is - % robbery. I felt as though i was being strong armed because i needed to make a payment so i would n't be late but i only have a prepaid debt card. $15.00 may not seem like alot to most people, but an extra - $ is the difference between being able to eat dinner for... |
Navient Student loan dealing with my lender or servicer received bad information about my loan November 2, 2015 - I contacted Navient back in - - 2015 to get foreberance because I am in school in -. I paid the - bucks. Now two months later I get a debt collector stating im two months behind. I called them and was told payment didnt go through. I asked them to tell me the account information. The person had entered it incorrectly. Because of their error im now behind and its affecting my credit. I live - and I put email correspondence. My family said they recieved no letter. The manager told me its not their fault and even though they made the mistake its my responsibility to make sure payme... |
Navient Student loan dealing with my lender or servicer received bad information about my loan October 30, 2015 - On - - 2015, A Navient representative called me on my cell, stating that he would finally be able to grant an affordable loan agreement for me. He identified himself as a supervisor, and told me we would be able to resolve my issue that day. To my surprise, this was the start of a financial scam I am certain was geared to diminish credit, confine me to a loan delinquent status, and secretly place me in a corrupt program that is designed to keep people in the dark about their loan status until it 's too late. Please see attached documents for my full case. ... |
Navient Student loan dealing with my lender or servicer received bad information about my loan October 30, 2015 - When I took out the loans with my co-signer from -, what the terms of repayment would be, including but not limited to the interest rate, were very unclear. I went through college with the understanding that student loans were a great way to pay for college with fair and favorable repayment terms. Since then at several different points I have felt like a bait and switch. The terms include what seem to me to be an extremely high interest wait on - of the - loans which is at 9.75 %, which accrued annually while I was in school. Then I went back to school after paying on my loans for abo... |
Navient Student loan dealing with my lender or servicer need information about my balance/terms October 30, 2015 - They will not send me my whole private loan payment history. On the website just has the past year, I have requested this ledger several time and receive no response. ... |
Navient Student loan dealing with my lender or servicer having problems with customer service October 29, 2015 - I set up a monthly payment plan with a credit card to pay down the loan. The company failed to withdraw twice because they claim the account amount was insufficient, I have records of my payment stubs to show that the account was more than sufficient. This is the second time an error of data entry on Navient 's part has resulted in payment error. However, the company is claiming that because of their error, I am responsible and will go into default. Every time I call to find out the issue, I am met with hostility and blame. I have followed on my end and Navient continues to make it impossible ... |