Navient Student Loan Complaint

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan California

I 've been working with - - -, -. since - -, paying them $100.00 each month in order to have my debts with - - and - University " settled '' or " dismissed ''. I began receiving calls from Navient in -/-/-/-/-/- saying that they had taken over my account from - - and needed to speak with me regarding my accounts. Having been informed by - not to speak to any of the companies regarding my debts, but to refer them to -, I attempted to contact - to resolve the issue. I did n't hear back from - either in -/-/- or -/-/- despite continued efforts on my part, calling into the office, leaving voicemails, being disconnected when the representative said they were transferring me to an account specialist. In speaking with Navient to try to help with the communication between the - companies I learned that Navient was willing to try to discuss a settlement offer, and left voicemails with - letting them know. I also gave Navient - 's contact information, but was informed later on that - was not getting back to them.


our agreement to work with - - directly ( not Navient ), and would bring my account current and continue work to resolve my student loan debt, requesting that I release the stop payment. Due to financial difficulties I chose not to release the stop payment and was surprised to see that they had successfully withdrawn two payments ( one being a back payment ) of the $100.00 a couple weeks later ( in - - ) by drafting checks payable to -. I issued a second stop payment in - - only for them to once again change their method, this time drafting a check payable to - - -. I have recently been contacted by - - -, - saying that they are now working with - and taking over several of their accounts. I did a little research and was disturbed to find out that - uses the same services and companies to withdraw money from their clients accounts. I also called Navient and found out that my account has now been placed in collections with a separate legal group who were completely unaware of my working with -. I have not signed any agreement with - and based on my research do n't plan to. I also worked with - - - to resolve my federal loans through - - between -/-/- and - -, paying them $140.00 each month only to be told in my last conversation with OMP ( -/-/- ) that those loans may still be outstanding.