Navient Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Pennsylvania

I have been asking for several years for an explanation of how the balance of my loan is so high. Frankly, I have another loan I am paying on through - and thought that that was the only loan. Then I got confused when a company called - was asking for money. I do not remember having - loans. The loan was for my daughter to go to what was originally - - -, then it changed to - University. This school is closed. I have never received a breakdown of the total costs. The - loan was about $ - and I have been making payments. The - loan I am disputing as they are saying that the amount now due is over $ - and I have been disputing this for a while now. I have sent letters and only received a note of the original amount which was $ -. I have yet to see a detailed statement of how on earth it has doubled. This seems like loan sharking. And they are now contacting my workplace. If the note can be proven to be accurate, I will assume my debt and pay that balance off. But the fact that I can not even see what the loan was for originally PLUS how it has grown to this substantial and overwhelming balance is more than frustrating.

Navient customer in Pennsylvania
Dec 03, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Consumer disputes how Navient handled their complaint

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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