Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled
Navient Student loan department,
Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Illinois
I sent an additional payment to Navient with instructions as to how to apply the additional payment. Navient did not follow those instructions, even though I followed their policy by enclosing a separate piece of paper with instructions as to how to apply my additional payment.
Navient customer in Illinois
Nov 13, 2015
* Source: CFPB Complaint Database
Navient response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.navient.com/ |
| Phone | (302) 283-8000 |
| Address | 123 S Justison St Ste 300 Wilmington DE 19801 |
| Navient | |
| Navient |
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