Navient Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer need information about my balance/terms

Navient Student loan department,

Non-federal student loan Dealing with my lender or servicer Need information about my balance/terms Georgia

On -/-/15 I reached out to a Navient Ombudsman, - -, asking for my loans variable index, margin, and rate cap. I received the attached response, in a secured document, ( the pw is - ) Navient is intentionally not disclosing the margin or rate cap so that I can not make a fully informed decision on loan refinancing.

Navient customer in Georgia
Dec 01, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
In progress

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
Navient
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