Review and analysis of over 46 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 46 official complaints related to Making/receiving payments, sending money. Out of the 46 consumer complaints against JPMorgan Chase & Co., 20% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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JPMORGAN CHASE & CO. Bank account or service making/receiving payments, sending money April 21, 2017 - We have a business checking accou nt in Chase. A wire of - dollars was sent to ou r Chase acc ount back to - - . We only get credit of - dollars. Th en Chase ch arge us - dollars wire fee from this - . So - dollars was gone before wire came in our account. Has been talking wit h Chase for 5 months. Chase refused to provide information about how this charge occurred and how it was calculated? No answer why it is not on the service charge list if it is Chase took th e money. By back and forth betwee n Chase a nd the - bank, Chase a dmits that the wir... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money November 15, 2016 - I used my Chase Visa Debit card to pay for several purchases in - on -/-/2016. The bank, without my knowledge or consent, charged me exchange rate " fees '' totaling $4.00 for the privilege of using my card outside the country. These fees were both misleading and deceptive as I never agreed to them and would not have used the card had I known in advance. Chase has refused to amend the situation and reverse the charges, stating that they do n't have the " authority '' or ability to give me a credit and told me I should have contacted them prior to my trip so I could turn on a notificatio... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 28, 2016 - We accept debit/credit cards for goods and services. Normally, we process the transaction and settle the batch with Chase Paymentech. The funds are then deposited into our - checking account by Chase Paymentech. We had our bank acct info stolen -/-/-. I immediately closed the - checking account and opened a new - checking account. I changed bank acct info with Chase Paymentech, however it was not actually changed. They kept depositing into our old account. My bank, as a courtesy, transferred the funds into the correct acct for 60 days. All of this was behind the scenes and witho... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 28, 2016 - I bank with Chase and on - -, - I decided to call the claims department to dispute ACH withdrawals on my checking account that I had been paying for over a period of about two years to a company called - - -. This company -, contacted me after an inquiry on a ad that indicated that student loans would be forgiven through an Obama Program for relief on student loans. They gave the impression of representing the Department of Education and I believed they were helping me get debt reduction on student loans and that my payments were going to be as little as - dollars a mon... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 27, 2016 - Hello, I 'm a small business owner who is a reseller of business telephone equipment and services and installation. On - - 2016 I sold and installed a telephone system for - - Attorney at Law. We had also sold her service " - - - on a separate month to month invoice. She then opted out of the service agreement 2 days prior to port and decided to go with another vender. But was still using the equipment that was installed. Suddenly On - - I received a reversal payment of $2000.00 fro my merchant provider -. We do not offer a return policy for equipment after 30 d... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 25, 2016 - First and foremost i am extremely upset on the decision Chase has given me. My card was stolen from my possession and during this whole month period chase did n't alert me when my card was being used in another state. Approximately 6 to 7 hours. The total that they have used is about - dollars. I contacted the merchants and spoke with multiple managers in which they say that the signature is in a females name on most of the transactions. Lastly, chase does n't want to refund me because of inconsistent information. While most of these transactions happened during my instructing religious cla... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 20, 2016 - Last correspondence from Chase dated - -, 2016 confirmed that I was approved for loan modification under a Trial Period Plan starting with a 1st payment of $2600.00 by -/-/2016. First time was made on time on -/-/2016. 2nd trial payment in the amount of $2600.00 due on -/-/2016 and 3rd trial payment in the amount of $2600.00 due on -/-/2016. Acceptance of the terms of the offer of the Loan Modification was to make the first monthly trial period payment in place of the normal mortgage payment. and subsequent trial payments. However, I received a Mortgage Loan... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 17, 2016 - I tried to make an online purchase with my Chase debit card. It was declined 3 times even though I had the funds available. I then made the purchase with a - -, but the next morning the Chase charge went through. I called Chase to cancel the transaction with them, and they have the gal to tell me I need to prove to them I made the purchase on another one of MY accounts in order for them to return MY MONEY to ME. Customer service representative was very rude and yelled at me during my call.... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 13, 2016 - I used my online Chase Online bill pay to pay for a service that I purchase bi annually. The money was taken from my account and transferred to a Chase account and their check was sent and mailed to the vendor. The vendor deposited it and per Chase, the check was paid. The vendors Bank , -, claims not to have received the funds even though a cancelled check was produced. Subsequently the vendor invoiced me for the service again. I asked for Chase 's assistance in resolving the dispute and it was referred to their Escalation department. They allegedly did an investigation and only told me wh... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 11, 2016 - I have a business account with Chase. My fiance is a signer on the account and has her own debit card. She deposited a check made payable to her personally into the business account. She received a receipt saying that it may take up to 10 days to clear. I received a letter from Chase and was told over the phone that due to the deposit, my account was restricted and would be closed unless they received certain information from me - specifically wanted to know the phone number associated with the payer 's account. While this seemed unusual, I asked the payer for the phone number associated with... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 8, 2016 - I have an auto loan that is financed through Chase Bank since - -. One time since the creation of the auto loan, I had a late payment back in - -. To avoid that in the future, I set up alerts through Chase 's online banking website where it will alert me by e-mail if a payment has not been received and another alert to remind me that payment is due within a day of the due date. However, for -/-/-, I did not receive those alerts. My due date is -/-/-. I realized the payment is late and can only submit it for -/-/-. I contacted Chase and their online banking de... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money July 6, 2016 - On -/-/2016 I requested a stop payment to be made for a pending bill of $370.00 which I was told would be handled, and I was charged a $30.00 stop payment fee. On -/-/2016 the charge of $370.00 was then debited from my account. When I called in the the customer service team, I was told by the - rep that the charge was only pending, and would not clear, however, the call was dropped. When I called back in I was told by a - representative that the stop was not completed correctly, as the charge was not an ACH transfer and that it would not be enforced. Upon request I was ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money June 30, 2016 - - - - - - - - -, WA - Contact Phone : - Alternate Phone : - Email : -- Business Name : Chase bank, -, - by -, -, and - - - Chase Bank - - - landing -, WA - Bus Phone : - - - paycycle by - - mall - - - id # - Transaction date : -/-/- & -/-/- Amount in dispute : - -/-/- I experienced difficulty getting on-line to my Business Banking Account - - - - - Logical Mind # - with -. My Son - - and I drove to - Chase Branch and explained that I was unab... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money June 16, 2016 - This morning I went to Chase on - - -, -, Texas, -, to make a credit card payment. The amount of my payment was $30.00. I gave the teller the credit card payment slip and $30.00 cash. The teller refused to process my credit card payment because I did not present an ID. I told her that I presented my ID when I opened the account ; it is on file with the bank. I also stated that I am not withdrawing money, I am only making a credit card payment. The notion that you have to present ID to make a $30.00 credit card payment with cash is preposterous. Chase is making up rules a... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money June 16, 2016 - After closing my accounts with Chase Bank they sent me a credit balance refund check that Chase Bank would not cash because I did n't have an account with them. The - - branch located at - - -, - KY - began this scam at the drive-thru window then I went inside and discussed it loudly with the bank manager who upheld the scam and refused to cash the check issued by Chase Bank. This is flat out fraudulent activity.... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money June 3, 2016 - Chase is preventing us from getting into our accounts online and not updating information in the accounts in a timely manner. When we travel, we use a different IP address to log into our accounts. Chase has taken it upon itself, without asking as other banks do, whether we want it to " recognize '' the computer/IP address we are using. It then locked us out when we logged in from another IP address. Recently, we were locked out of our accounts for 2.5 - 3 weeks because of this harassment. To add insult to injury, when we went into a local office of - in -, NJ, it demanded a new email ad... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money June 2, 2016 - On the morning of -/-/15 I woke up, went downstairs to get something out of my car and it was gone. In a panic I called my Auto loan leasing company. They informed me that my car had been repossessed. I had set up automatic payments, so I was confused as to why they took my car. After some back and forth with the Auto loan company it came out that my monthly payments were being stopped and returned by my bank. As a result many months of payments that SHOULD have been payed were returned, and my car was repossessed. I now owe appox. $2500.00 ( That I do NOT have ) of late payments and f... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 31, 2016 - My name is - -. I was recently a victim of an online scam that took place on -/-/2016. A company that goes by the name of - - reached out to me via email and asked me if I wanted to be employed through them for a monthly salary of $2000.00. At that time I had no clue what the company stood for except that they gave me a job working from home. They told me that they sold stainless steels to big companies here in US all I was to do is to call their debtors and remind them that their payment is now overdue and they have to pay ASAP. They gave me to telephone numbers of - differ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 27, 2016 - -/-/- I transitioned to a new job. My final paycheck from my previous employer was delayed and with several items due on -/-/16 including state taxes, I opted to cash a convenience check from - - -/- at Chase bank. The check was deposited on -/-/16 and returned by Chase on -/-/16. - - maintained that the check was cashed. Chase maintained that the check was returned. I have been stuck in the middle without the requested funds or a credit to my - - for two billing cycles. I have incurred interest charges and fees on monies posted to the credit card... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 25, 2016 - I opened a chase checking account in 2005. After Chase proposed me an overdraft protection and sent me a credit card connected to my checking with $1500.00 credit on that. on the same year I used it for a plane ticket and other. To avoid late payment I set up an automatic payment of $45.00 on the due date. Since 2005 I have been paying that amount, my credit balance never went down. Last month -, I decided to watch that account closely. I paid $150.00 over. This month, -, that 's exactly what I got in the available credit to use. I went online to see, I found that they cut me $32.... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 23, 2016 - I experienced - instances of check fraud that involved mail theft within the last two months. Both cases involved mailed payments from a local mailbox to different individuals. In both cases I contacted my bank ( i.e., Chase ) to file an " Affidavit of Unauthorized Endorsement or Altered Item '' and provided the necessary evidence of the altered checks. In essence, the alterations on - checks are extremely obvious and there is a track record of payment to the individuals to back up the case. The resolution of the matter ( funds to be credited back to my account ) should be fairly routine... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 22, 2016 - I - - - wrote a check # - to JP Morgan Chase for my mortgage loan - account # - in the amount of - which has been my mortgage payment for several years and mailed the check on -/-/16. JP Morgan Chase withdraw the check from my account in the amount of $1500.00 on - which resulted in a overdraft fee of $70.00. I spoke to - at Chase who reported that the balance of $240.00 was applied to the principle of the loan. I asked her who authorized chase to withdraw more than the check was written for. - than transferred the call to - in the payment research dep... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 19, 2016 - i have try to make loan and credit card application at chase bank but i was turn down in the report i send you with the attachment on page - at the top in the report chase bank show me as a creditor chase bank did not give me any loan or credit card because they did not give me any thing i can not be a creditor... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 18, 2016 - -/-/- I am - - - with residence in - - - - - T- -. On multiple occasions I have asked the cooperation of different institutions of customer protection against the actions of Chase JP Morgan which is the creditor of my mortgage : loan number -. Since there was a transition from the first mortgage provider to Chase, we present inconvenience with this institution until it ended with the intention of foreclosure and almost sale of property by Chase Bank Morgan without my knowledge. So I had to file a bankruptcy chapter - to prevent the sale of my proper... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 15, 2016 - I owe Chase Bank roughly $2000.00. I am living on SSI income so I have no way of paying that. I mailed them documents stating I had " won '' money. They said they wo n't accept that as payment. -. I also wrote the postal inspector about these " sweepstakes '' being potential scams and they have done nothing to solve this financial joke. -? Why do these " enforcement '' agencies not do anything to go after scammers? My local police do n't - about mail fraud, but on the show " - - '' they state mail fraud is a felony. an someone get off their - and help me solve this problem ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 12, 2016 - I wrote a check from my Chase Bank account to a - customer. The check was deposited into - checking account ; it was cleared and the image was posted on my Chase account. However, the payee reported that the check in her - account was reversed with a fee, after it had been credited. Who has the money? The money was already drawn from my Chase account by -. How can I trace this money?... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 10, 2016 - After having a banking relationship with Chase for many years, my checking account became used by someone utilizing ACH or international wire transfers. It may have happened after my computers got stolen during a burglary at my home just prior. At first I called the company, and they would not provide information, then Chase directly after the police had conducted their research. I was notified only transactions within a 60 day period would qualify, and although there were a few just touching, or outside that period, I understood the " timely manor '' issue. Even though, I was somewhat relying... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 7, 2016 - Paid my - bill online on - - after - via electronic transfer from my checking account. - website notified me it would take one " business day '' to process, i.e. - - ... - requires payment due by Sunday - - ... of course - is closed on Saturday and Sunday and its normal business hours are Monday to Friday but still somehow they want payment on - - ... a Sunday when their doors are closed, lights out and nobody available ... So that is one half of the problem. I could not pay my payment on a Sunday if my life depended on it, because there is no way to do i... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 6, 2016 - -/-/-, I called Chase Bank to inquire about the bank stopping my PMI payment, since the bank automatically deducts the mortgage payment out of of one of my bank accounts I was under the impression that it was being done. -/-/-, I started taking a look at my bank transactions and found out that that I was still making PMI payments, so I called the bank again to inquire about the PMI payment and was told by a bank representative that the bank would not stop the PMI payment because I was delinquent in my mortgage payment, so I told the representative how could that be since the I signe... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 3, 2016 - I 'd like Chase Bank to issue a letter of explanation about a forged check on my account. It 's almost comical, but I do need the letter so i can complete the refinance of my mortgage. In a nutshell : Someone going by the name - forged a check on my account. I alerted Chase and a day later Chase closed my account, and opened a new account in my name. While Chase apparently automatically forwarded other autopay orders to my new bank account, somehow the autopay for my Chase credit card - and only my Chase credit card - was not forwarded, and I missed two payments. Chase 's credit card divi... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money May 1, 2016 - Chase Bank did a revamp of their online banking website. It is dysfunctional. I went online to pay my bills and was shocked to find the new site and some sections not operational. My Bill Pay was completed - up. I complained in several emails. The site looks like an app not a banking site. I told them - - - did a better job. I complained bitterly. I told them I was walking out the door to find another bank. They escalated this email to Homeland Security. How do I know? I received a phone call immediately thereafter from - -. I did not answer the call. My cell phone was hacked... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money April 27, 2016 - On -/-/- I updated my Chase checking - repeating payment, changing the amount and designating a 12-month duration. The 1st payment would be made on -/-/-, the 12th on -/-/-. On -/-/- Chase made a 13th EFT payment. Chase Customer Service ( CS ) claims I made - other duration updates. Why was the 13th payment made? Multiple programmatic errors in the code that addresses the following timing issue. My update was made the same day the current month payment was scheduled for payment, but 9 hours before the payment was transmitted. Only after transmiss... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money April 6, 2016 - On - - 2016 at -., I realized a transaction for - went through on my account causing it to go negative even though I did not authorize the transaction. I called Chase immediately and advised of the situation. I spoke to a representative named - who assured me that he placed a stop payment on - and that the funds will not be removed from my account. When I woke up on - - 2016 and checked my account, I noticed that the funds had actually cleared the account after I was promised that they would not and my account was still in negative. I called and spoke with another repre... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 31, 2016 - I have a major issue with J P Morgan Chase. I have been using chase for over 7 years including business, person checking and savings accounts. On top of that I have a business Credit card ( which I paid more than $7000.00 in foreign transaction fees last year ) and - personal credit cards. However, a person sent me - different chase quickpay transactions from - - to - - for me to purchase a product for them, resulting in that person saving money overall. Now, that person claimed that someone without their knowledge logged in their account 6 times from - - to - -... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 29, 2016 - The business I am complaining about is JPMorgan Chase - Bank. The branch I use is at - - - - - - FL - My husband and I have been long standing customers of this bank. We have our Social Security deposited into it. We have a checking account there which carries a fairly good balance. On Tues. - - 2016 we wrote a check to someone for $60.00. We told her she could just go to the corner and cash it as that was our bank. When she tried to cash it they wanted to charge her $8.00. to cash it as she did not have an account there. As their customer I feel I should be ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 28, 2016 - My mother and I had linked accounts with Chase Bank, her acct got hacked and they froze both of ours. Then they ( Chase ) emptied out her account and most of mine to hold her liable for the fraud that happened. She and I have tried numerous times to contact the fraud department to find out what the status is and no one is giving us any answers. This has been going on for 2.5 weeks and there is still no update on anything. The woman who 's information I was given seemed to be the one who would know something about this but she has not answered the phone once in the two weeks I have been calling... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 9, 2016 - chase bank closed ristricted my account number- -, they said the official closing date is on -/-/-, my ballance on the account will be mailed to me -/-/-. i have been calling them but they bent on humiliating me ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 8, 2016 - I submitted through JPMorgan Chase a request to pay - - $20.00 on - -. This request was made through my checking account using online billpay. I have previously made 4 payments to - over the last year and half as he is my newspaper carrier. The address it is sent to is in the city I reside. There has never been a problem until now. On - - I received a notice from Chase saying they had the payment under review for - and would not process until I provided his name, address ( both which they had ) Date of birth, place of birth and nationality. I explained I had no info a... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money March 3, 2016 - I contacted my financial institution ( Chase Bank ) to report my stolen personal checks and to file a fraudulent check claim and Chase refused to send me an affidavit and failed to take any information regarding my case. ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money February 29, 2016 - I made a wire transfer using my Chase account online. Chase then suspended my account as they thought the transfer was fraud ( it was n't ) I contacted Chase to unsuspend the account, who then asked me what my ex girlfriends DOB is. We dated back in 2009?!?! Now Chase wants me to waste $1500.00 on a plane ticket to unsuspend the account. Ridiculous ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money February 8, 2016 - A bank fraud was committed on - - around - that wiped out $710.00 from our checking account. An SMS message was sent by Chase 's automated fraud protection at that exact moment and we immediately responded that we did not process a money transfer. Out of concern, we contacted them by phone immediately. They supposedly put some sort of bank hold on the account. The next morning, we went into the Chase branch at - - -, - -, FL - to close and re-open new bank accounts. A bank officer named - - had us fill out paperwork ( see attachment ) and told us that our mo... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money February 5, 2016 - A Payment for - for - - was denied for insufficient funds from Chase Bank. A DD from SSD was scheduled for -, and payment was made late on -. As of today balance of $390.00 from a $580.00 DD. Purchases and payments do n't add up. Chase bank is stealing my money. ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money January 29, 2016 - On -/-/-, I moved from my house in - to a - for two years. After the move, someone went through my trash and cashed a torn, fraudulent check. The check was dated in - and was still cashed by a - branch. I filed a claim with Chase 's fraud department immediately after recognizing the fraud. They refused to reimburse the money because the check was not shredded. I filed another complaint pointing out that the check had been torn and was dated two years ago. They refused to change their decision and said it would not be considered again. ... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money January 20, 2016 - Question : I need to know what has changed with CHASE.COM and scheduling bill payments. Something is different recently and I do n't know if this is because a regulation changed or if CHASE just changed their programming code in order to collect more fees -. Background : I 've been scheduling bills electronically for at least 10 years. So I get it. I know how it works. You ca n't schedule a payment to be made on a weekend day or holiday. If a payment is due on - those dates, you have to pay the bill early in order for the bank to have enough time to process the payment. Recently, ( thi... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money January 13, 2016 - I first received a cashiers check from a soon to be employer who contacted me through - -. I was told I would be receiving a cashiers check, to be deposited into my checking account through - - Bank. I deposited the check into my account on a Friday, left it there until Monday. On Monday, I went back to - - Bank to get a cashiers account to transfer to a Chase Bank account ( - that my " employer '' had provided me information to ). I went and got the check from - - Bank, and took it over to deposit in the account at Chase Bank, no problem. But on that Wednesday, I ge... |
JPMorgan Chase & Co. Bank account or service making/receiving payments, sending money January 13, 2016 - On -/-/2015 I attempted to access my chase checking account for a periodic balance inquiry. however when I entered in all of my previous known login credentials online for this checking account, the chase bank website prevented me from accessing my account providing me with an error message indicating my login credentials were not correct. So I Immediately called Chase Customer Service to rectify the problem and to my dismay the rep i spoke with indicated my login credentials were no longer valid nd he advised that my username and password I used for the previous - or more years as a ... |