JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Making/receiving payments, sending money California

On -/-/2016 I requested a stop payment to be made for a pending bill of $370.00 which I was told would be handled, and I was charged a $30.00 stop payment fee. On -/-/2016 the charge of $370.00 was then debited from my account. When I called in the the customer service team, I was told by the - rep that the charge was only pending, and would not clear, however, the call was dropped. When I called back in I was told by a - representative that the stop was not completed correctly, as the charge was not an ACH transfer and that it would not be enforced. Upon request I was then connected to a supervisor who told me again that because the stop payment was not entered correctly it would not be enforced - but that I could file a claim with the claims department. I was then transferred to the claims department who said that a claim couldnt be placed and I would have to request a refund from the merchant directly. This now leaves me with a balance that is $300.00 short of my rent check that was delivered this morning, which means that check will bounce and I will then be charged NSF fees by both CHASE, NA and my landlord causing me even further financial hardships. Had I been notified by the Chase customer service rep on -/-/- that the could not put a stop payment on non ACH payments, I could have attempted to make other arrangements for the money, however, due to the failure of the Chase customer service team to properly train their staff on their policies and procedures I am now without any other options.