JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Making/receiving payments, sending money New York

I 'd like Chase Bank to issue a letter of explanation about a forged check on my account. It 's almost comical, but I do need the letter so i can complete the refinance of my mortgage. In a nutshell : Someone going by the name - forged a check on my account. I alerted Chase and a day later Chase closed my account, and opened a new account in my name. While Chase apparently automatically forwarded other autopay orders to my new bank account, somehow the autopay for my Chase credit card - and only my Chase credit card - was not forwarded, and I missed two payments. Chase 's credit card division then reported my delinquency unleashing a cascading chain of events, as my credit rating momentarily plummeted and - is now holding up my mortgage refinance until i can supply a letter of explanation from Chase.


to complete my refinancing. I am attaching copies of relevant correspondence. Please ask Chase to issue a brief letter of explanation, noting that a forged check forced the closure of my account and an oversight led to two missed credit card payments. My Chase account has a balance in excess of $110000.00, and the credit card bill was in the hundreds. Many thanks - - - -