JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Checking account Making/receiving payments, sending money Florida

A bank fraud was committed on - - around - that wiped out $710.00 from our checking account. An SMS message was sent by Chase 's automated fraud protection at that exact moment and we immediately responded that we did not process a money transfer. Out of concern, we contacted them by phone immediately. They supposedly put some sort of bank hold on the account. The next morning, we went into the Chase branch at - - -, - -, FL - to close and re-open new bank accounts. A bank officer named - - had us fill out paperwork ( see attachment ) and told us that our monies would be returned in 2 days max. No provisional credit was offered.


- - No money received from bank. This is 6 days later after reporting the fraud. - re-faxed paperwork and said they would expedite payment. - - No money received from bank. - passed us to a different officer name - -. - made phone calls and told us that at a certain Chase division had not received any faxes from their branch. It was re-faxed a third time and - confirmed the receiving of the paperwork and assured a quick resolution. - - No money received from bank. - stated that we would have our money by the end of the day. - - No money received from bank. - seemed cooperative and determined to get our money, but again nothing happened. - - No money received from bank. It is now 13 days since the bank fraud wiped our account. No apologies. No provisional credits. - spoke with a different Chase Dept. who now tells her we would need to wait another 3-5 days for monies to be placed back into our account. - - - - - - - - - - - - - - - I - have a vast knowledge on internet security and best practices for protecting my accounts. I am not certain how this fraud occurred and Chase Security has n't been forward coming on their information. All I know is that Chase was informed of the fraud within the hour of it occurring. Based on my immediate notification of the fraud, Federal Regulation E Section 205.11 states that I should have received my monies within 10 days. This has not happened. My time is valuable, and I have now lost more money battling for my funds than anyone should have to endure. Chase Bank 's Quick Pay system is to blame for this unauthorized EFT. A feature I have never used and works by sending an email to anyone you want to transfer money to. Obviously, this system is flawed and allows a non-chase bank account holder to quickly receive funds and then close their temporary bank account.