JPMorgan Chase & Co. Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Making/receiving payments, sending money Wisconsin

I first received a cashiers check from a soon to be employer who contacted me through - -. I was told I would be receiving a cashiers check, to be deposited into my checking account through - - Bank. I deposited the check into my account on a Friday, left it there until Monday. On Monday, I went back to - - Bank to get a cashiers account to transfer to a Chase Bank account ( - that my " employer '' had provided me information to ). I went and got the check from - - Bank, and took it over to deposit in the account at Chase Bank, no problem. But on that Wednesday, I get a call from my bank ( - - Bank ), saying the check ( originally written from - ) was fictitious. I then reached out to Chase Bank to see if I can get information about the account I deposited the check into, or to at least notify them that this fraud act was happening. To which they blew off, and would not even let me speak to a manager about the activity. So this complaint is about the fact of Chase Bank, not working with me to figure out this fraudulent claim. The check I brought to Chase Bank went through so now I am stuck with having to pay off thousands of dollars, of which I had no clue were fictitious. As of right now, - - Bank is making me responsible for paying back -, that I do not have. Nor can I easily pay off such a big amount of money. When called by - - Bank, the worker mentioned multiple times that the responsibility would fall on the bank itself, and not the customer. But is now saying that I have the responsibility to pay back. All of which I have recorded on my phone.

JPMorgan Chase & Co. customer in Wisconsin
Jan 13, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/201611/20164/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Making/receiving payments, sending money80.4%17.4%2.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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