Review and analysis of over 289 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 289 official complaints related to Billing disputes. Out of the 289 consumer complaints against U.S. Bancorp, 21% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 23% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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U.S. Bancorp Credit card billing disputes April 9, 2017 - I had a credit card through US Bank. I contacted the credit card company after paying off the full amount on the card. I then contacted US Bank directly to make sure that there were no issues and that the card was paid in full and that I would never have to hear from them again, because I am fed up with their business tactics. I made the payment of the full amount due on -/-/2017, the payment posted on -/-/2017. Today -/-/2017 i got an email from US Bank saying that I now owed them $24.00. I called them right away to find out why. The CSA told me it is for interest on cash ... |
U.S. Bancorp Credit card billing disputes March 10, 2017 - MY CREDIT CARD COMPANY WILL NOT GIVE ACCESS TO MY ACCOUNT. I I NEVER RECEIVE PAPER STATEMENTS TO CHECK ACTIVITY I HAVE TRIED TO REPORT $3100.00 IN FRAUDULENT CHARGES THEY WILL NOT ACKNOWLEDGE OR RESOLVE THEY WILL NOT PROVIDE ME WITH ANY STATEMENTS THEY WILL NOT GIVE ME ACCESS TO ONLINE ACCOUNT THEY HAVE REFERENCED - DIFFRERENT ACCOUNT NUMBERS WHEN SENDING EMAILS. I AM NOT ALLOWED ACCESS TO ANY OF MY INFORMATION. THEY APPROVED UNAUTHORIZED CHRGES MADE OUT OF COUNTRY WILL NOT ANSWER ANY OF MY QUESTIONS REGARDING MY ACCOUNT THEY RE-OPENED CLOSED ACCOUNT WITHOUT MY KNOWEDGE HAVE OPENED NEW ... |
U.S. Bancorp Credit card billing disputes March 9, 2017 - US Bank failed to process payment for a credit card I have with them, then reported late payments to the credit reporting agencies. I attempted to pay on - - 2014, - - 2014, and - - 2014. Because of misleading statements and actions by their representatives, my account has negative information. Details : I had an auto-pay setup that was working fine for months, then a payment was returned for insufficient funds. I tried to make a payment over the phone to one of their reps, long before the " 30 day late '' period. He took my debit card information and went through the motio... |
U.S. Bancorp Credit card billing disputes March 8, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : - days past due as of -/-/2012 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
U.S. Bancorp Credit card billing disputes March 4, 2017 - US Bank was dishonest with both the CFPB and myself in their correspondence dated -/-/2017. US Bank wrote " Each time you contact our Cardmember Service Department we provide a message that states your call may be monitored or recorded for quality purposes '' US Bank was dishonest with all people who call US Bank as it claims it is using recorded calls for " quality purposes '' when US Bank is allegedly using the calls for fraud investigation. If US Bank stated that calls may be recorded, that would encompass all uses, but US Bank, in writing, and on recorded lines did not make that claim a... |
U.S. Bancorp Credit card billing disputes March 4, 2017 - A new bank took over from the previous one, from - to visa ( fidelity credit card ). I setup auto-pay but they failed to take payments, failed to notify me of unpaid balances. I had been a customer for at least 5 years, maybe 10, never late, always paid balance in full with auto-pay. They cancelled all fees and interests once I called them, however they refused to undo their reporting to credit reporting agencies. It turns out that while they did not feel necessary to communicate with me for the unpaid balance issue, it warranted immediate notifications to credit agences. They refused to re... |
U.S. Bancorp Credit card billing disputes March 2, 2017 - The format was not readable for Case number : -, could you resubmit,... |
U.S. Bancorp Credit card billing disputes March 1, 2017 - The format was not readable for Case number : -, could you resubmit,... |
U.S. Bancorp Credit card billing disputes February 27, 2017 - On - -, -, I order - Vitamins via their website and selected " Rush Trial ''. After which the website added several additional products, - and - -, to the order that I did not intend to order nor did I want. I immediately called the number listed on the website and cancelled the entire order. The customer service representative assured me the order was cancelled. However, I received a shipment of items from the company via mail. I refused the shipment and it was returned to the original sender. I was never issued credit for the - items. I then filed a dispute case with ... |
U.S. Bancorp Credit card billing disputes February 22, 2017 - US Bank falsely claimed to the CFPB and me that US Bank recorded - calls, prior to - -, - in which I allegedly participated. US Bank falsely claimed that " You ( sic ) correspondence also indicates that you have requested that we provide you with video surveillance of the transactions that you had previously claimed as fraud. '' in theirs to the CFPB and me dated - -, -... |
U.S. Bancorp Credit card billing disputes February 20, 2017 - Yet again US Bank has fraudulently posted a charge of - from - on my account despite having information A. That amount was never authorized in the first place and B. The item was promptly returned with documentation provided via - tracking -. US Bank lied and denied they received this information. I am tired of the lies, deception, false statements, and bad faith being exhibited by this vicious bank. Am trying to close this account out and they continue to try to attach false charges to it. I want the - plus interest refunded to this closed account immediately. The bank is pr... |
U.S. Bancorp Credit card billing disputes February 20, 2017 - US Bank has charged unauthorized charges back to an account they closed. They are not legitimate and continue piling on unathorized charges to a closed account to fraudulently increased the amount owed on this account. All i want is a truthful balance so it can be paid off and I can be rid of this terrible Bank but they keep cheating denying due process on disputes that were open before the closure. This arbitrary process of charging a closed account and accunumlating fraudulent interest on top of it must stop now.... |
U.S. Bancorp Credit card billing disputes February 16, 2017 - US Bank claimed that I authorized charges based on - facts that were presented to me 1. ) That the signatures on sales receipts matched my signatures 2. ) That the voice on 11 calls on this account were identical I provided proof, in the form of a certified forensic investigator, that there were no similarities and US Bank wrote in their response : " Please be advised that we are unable to provide you with copies of recorded calls that you have requested. ''... |
U.S. Bancorp Credit card billing disputes February 16, 2017 - US Bank made a claim that I authorized charges and falsely claimed that they had - ( - ) recordings. I asked for proof that US Bank was truthful with me when they claimed they had recordings, but they did not address this issue. The only evidence that US Bank provided was signatures that purportedly matched, but US Bank did not offer any evidence to counter my forensic signature expert.... |
U.S. Bancorp Credit card billing disputes February 13, 2017 - US Bank has failed to ivestigate inaccurate charges that are listed on the attachments. The lied about faxes sent in relation to the charges. They claimed to of never received them despite fax receipts. The failed to provide documentation as to why - was denied without any reason. The reason is it wasnt a vaild charge. I am happy to part ways with US Bank but on equal terms. They must credit me - to card ending in -. If there is a surplus on this card, it can transfer to to another US Bank card. I plan to pay them in full once the disputes are resolved.... |
U.S. Bancorp Credit card billing disputes February 2, 2017 - US bank claimed that I benefited and/or authorized charges in - and - of 2016. US Bank, on a recorded line, claimed that the signatures matched on the receipts and that my voice matched the voice on - recordings. I asked for evidence that supported the claim and US bank provided - receipts and - copies of known signatures. A professional handwriting analyst who wrote there was " no indication '' that the signatures were mine. I provided US bank with that analysis by certified mail and US Bank ignored that document and did not provisionally credit my account while they reviewed m... |
U.S. Bancorp Credit card billing disputes January 27, 2017 - I filed bankruptcy on a secured credit card from US Bank due to my lawyers advice. US Bank sent me a check for my down payment of - dollars minus the balance on the account. I believe the price I just recently received a check for was about - dollars. The only problem is was this account was paid in full be me and there was no balance on this account. I had lost the card before I filed bankruptcy and I did not notice until now because I know I did n't need that credit card anymore. Long story short US Bank still owes me around - dollars because the balance on the account was made by f... |
U.S. Bancorp Credit card billing disputes January 23, 2017 - Us Bank closed my credit card in retaliaition for reporting them to your agency. They have also denied my request for past statements, lied about the true balanced owed, lied about payments received, and lied about not receiiving documentation related to several disputes. I want the following charges outlined in the attachment removed from my account. I am also notifying experian of the retaliatory actions taken against me and a long trail of false statements provided to me by us bank as related to payments received, documents, and emails.... |
U.S. Bancorp Credit card billing disputes January 22, 2017 - Us Bank closed my credit card in retaliaition for reporting them to your agency. They have also denied my request for past statements, lied about the true balanced owed, lied about payments received, and lied about not receiiving documentation related to several disputes. I want the following charges outlined in the attachment removed from my account. I am also notifying - of the retaliatory actions taken against me and a long trail of false statements provided to me by us bank as related to payments received, documents, and emails.... |
U.S. Bancorp Credit card billing disputes January 22, 2017 - Us Bank closed my credit card in retaliaition for reporting them to your agency. They have also denied my request for past statements, lied about the true balanced owed, lied about payments received, and lied about not receiiving documentation related to several disputes. I want the following charges outlined in the attachment removed from my account. I am also notifying experian of the retaliatory actions taken against me and a long trail of false statements provided to me by us bank as related to payments received, documents, and emails.... |
U.S. Bancorp Credit card billing disputes January 19, 2017 - This has become an alaraming pattern of negligence and possible intentional negligence and malice when it comes to the billing of my card with US Bank. Thsi pertains to the reversal of - provision credis despute the bank being in receipt of my paperwork related to the disputes, failure to provide signatures/drafts or evidence of chip usage for my card, and failure to provide doucmentation that a YELP order was received ( it wasnt and they cant prove it ). So the provision credits that should of been permanent credits to my account are : 1.- ( - ) - - POssibly the most egregios. ... |
U.S. Bancorp Credit card billing disputes January 19, 2017 - My - account was closed -/-/- ( see attachments ) and - had no authority to charge anything to my credit card. In fact they memorialized the fact that it was closed in the email attached. Regardless US Bank allowed them to make - charges without my consent and refused to investigate my request to charge them back -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - -/-/- - They never should of allowed these items to be charged to my account and want the monies refunded.... |
U.S. Bancorp Credit card billing disputes January 15, 2017 - I advised my credit card company of unauthorized transactions that took place in -. I live in -, and have not traveled to -. My credit card company temporarily credited me for the items, until this past week. They sent me a letter stating that as I had not reported my cards lost or stolen, and that since the card was used with a chip reader - I am fully liable for the transaction. I did not report any cards lost or stolen as I have them in my possession ( - cards -the joint account holder and myself ). They then reposted the transaction and billed my account. They did not do anythi... |
U.S. Bancorp Credit card billing disputes January 13, 2017 - -/-/2016 I purchased - items from - -, - ( - - - - -, - -, MO - ) with my VISA credit card. When I was billed a charge of $1000.00 was added to the - charges of $100.00 & $25.00. I phoned the company which then apologized ; the young man who charged me was fired. However, - continues to charge me the $1000.00 despite my phoned calls explaining what happened. Their letter of -/-/- threatens to report me to the - consumer reporting agencies unless I pay t he $1000.00.... |
U.S. Bancorp Credit card billing disputes January 9, 2017 - When I was approved for my auto loan. The bank rep said I was approved for a credit card. I clarified if it was an application for a preapproval or was I already approved. SHe responded that I was already approved. I said ok. SHe explained that I have an introductory offer of 0 % interest for 12 months on new purchases. I asked could I prepay 12 months of my auto loan on the card. It makes sense to paydown an interest loan on a card with no interest. SHe responded that she did not know & that I should call the loan department. Instead of prepaying on my auto loan. I made some large purchases. ... |
U.S. Bancorp Credit card billing disputes January 8, 2017 - I made a payment but when I asked the representative what the past due was she told m, I was told I had the -/-/- payment but I actually had -/-/- and -/-/- $240.00 but it $400.00. I talked to a supervisor about and he did waive - late fees for me but now I have - credit marks with Elan Financial, I advised the supervisor that I am dealing with fraud, someone emptied my checking account and I am waiting for the bank to put all of that money back, I keep getting asked why the account even though I talked to the supervisor and he states he would note the account. One of ... |
U.S. Bancorp Credit card billing disputes January 4, 2017 - Applied and received fidelity rewards card Received statement, bill due -/-/2016 Electronically paid entire amount and another $300.00 on -/-/2016 Charges to card refused on -/-/2016 Contacted the company-was informed payment received but not posted to my account and yes indeed there will be a late fee, was informed payment may be posted for as long as 48 hours, it had been 5 days! I promptly closed the account... |
U.S. Bancorp Credit card billing disputes January 2, 2017 - There were - charges from - that i dispusted on my credit card. They should of been credits not debits. US Bank ignored my correspondence and failed to provide any evidence to support their reversal of - charges for - & -. I do not have a - account... |
U.S. Bancorp Credit card billing disputes December 26, 2016 - An - card owned by - - - has been reporting that my autopayments have been " returned '' and fees have been added to my bill. This has been going on since the - 2016 statements. I have checked with my bank and the bank reports that they have not rejected any requested payments. I have written to the company asking for the fees to be reversed and for them to accept the payments and I await a reply.... |
U.S. Bancorp Credit card billing disputes December 26, 2016 - A Visa card owned by Elan Financial Services has been reporting that my autopayments have been " returned '' and fees have been added to my bill. This has been going on since the - 2016 statements. I have attempted to pay the bill by other means but those payments as well have been " returned '' and further fees attached. I have checked with my bank and the bank reports that they have not rejected any requested payments. I have written to the companies asking for the fees to be reversed and for them to accept the payments and I await a reply.... |
U.S. Bancorp Credit card billing disputes December 9, 2016 - My credit card number was compromised and unauthorized charges appeared on my statement. I informed Elan Financial Services and a new credit card was issued. All fraudulent charges except for - have been removed. I contacted Elan Financial Services several times, and customer service has not yet removed the last remaining fraudulent charge of $140.00 made on - -, 2016 for " -. '' I am requesting CFPB assistance as unfortunately it has been nearly one month with no removal of this unauthorized charge on my Fidelity credit card issued by Elan Financial Services.... |
U.S. Bancorp Credit card billing disputes November 30, 2016 - On -/-/2016, I requested a cancellation of a Timeshare purchase made on -/-/2016 for $22000.00, well within the merchant 's cancellation period. The amount was split between my credit card and my husband 's credit card for $10000.00 and $12000.00 each. We requested the cancellation because of the merchant 's intent to defraud, which we found out after the transaction. We were basically pressured and hurried through signing the documents but after taking time to review them on our own, we found out a lot of things did n't add up. After requesting cancellation, the merchant kept pressu... |
U.S. Bancorp Credit card billing disputes November 19, 2016 - - automatically charged a product to my credit card account. This had happened before and at that time I called and cancelled my card and received a new one with a different card number. I inform - that I did n't want them automatically charging to my account. It happened again in -, 2016. The credit card company allowed - to charge to an account that did n't exist, they transferred the charge from my old card number to my new one. When I called the representative of the credit card company they said they could n't do anything except challenge the charge. I did that. I just recei... |
U.S. Bancorp Credit card billing disputes November 15, 2016 - I ordered an online personal income tax software package from - - - - on the - website on -/-/16 using a US Bank Credit Card for $27.00. I never received the e-mail with the download code, so I could never gain access to the tax software. I contacted - & - -, - and US Bank in order to get the software or get a reversal of the $27.00 charge on my credit card. All refused to assist me in getting the software or a credit. US Bank gave me a credit on -/-/16, but then reversed the credit on -/-/16.... |
U.S. Bancorp Credit card billing disputes November 2, 2016 - I booked a hotel room online with - on -/-/16. I went into the hotel and was told I did not have a reservation and that the hotel was booked. I called - 2 times that day and could not get through because of call volume. I called Elan - and was told to try again. I called - on -/-/16 and no one answered. I called - and told them. On -/-/16 I disputed the charge. On -/-/16 I received an email from - apologizing so I thought the matter was settled.I received a letter from - on -/-/16 telling me they were charging me back. On -/-/16 I sent ... |
U.S. Bancorp Credit card billing disputes October 27, 2016 - Hi, US bank has an 'autopay ' feature to pay off one of there credit cards. Once you set that up, you can not go back to see when you scheduled to pay off your credit card. I called into US Bank to CONFIRM that I did schedule autopay to pay off my entire balance when it was due. The day the payment was scheduled, US Bank paid my full balance TWICE. This caused me to overdraft in my external bank account ( did not have enough money in that account for TWO payments ). US Bank then charged me interest ( $11.00 ), 'returned fee charge ' of $25.00 and more money at my external bank due to the... |
U.S. Bancorp Credit card billing disputes October 25, 2016 - Representatives with U.S. Bank provided incorrect information on four separate occasions in the last ten ( 10 ) days. Billing errors include : ( 1 ) Failure to credit my account properly, ( 2 ) Failure to mail my statement to my current address resulting in no billing statements for three months, ( 3 ) Failure to provide additional information regarding my current balance, and ( 4 ) Failure to validate the debt reflected in the past due balance. I believe a portion of the " disputed amount '' and finance charges are part of my current balance and listed as " past due ''. U.S. Bank failed to co... |
U.S. Bancorp Credit card billing disputes October 22, 2016 - For the second time in three months, another customer 's credit card payment was made to my account. Both times I notified Elan Financial Services who issued my card. The first time was resolved after considerable hassle. This second time I still have been unable to return the $1900.00 incorrectly credited to my account. I have used Elan 's secure message service after I log in - giving the date and amount of the improper credit and stressing that this is the second time this has happened with the first one -/-/- being resolved. The response took four days and said, " This issue was res... |
U.S. Bancorp Credit card billing disputes September 22, 2016 - This complaint is against - - - -, -. - -, - T- - operating as Fidelity Investments and their credit card issuer ELAN FINANCIAL SERVICES. Background : - 2016 Fidelity switched credit card providers from - - card to - managed by Elan Financial services. - -, 2016 - Cancelled a prepaid - rental car for $230.00 and received cancellation confirmation # -. - confirmed that credit was issues to the credit card company. After several attempts to resolve, Elan representative recommend that I open a dispute to resolve the issue. Claim # -. ... |
U.S. Bancorp Credit card billing disputes September 20, 2016 - I disputed with the creditor directly ( see attachments ), in -, -. Received letter dated - -, -, in regards to dispute. Letter states account is being reported correctly. Account was " updated '' within credit reports, yet the information reporting is now more " incorrect '', than before. I contacted creditor on - -, -, in regards to paying off my account. I was informed the account was already closed. This is when I decided to pay the account in full. Account became late, due to divorce proceedings. Creditor waived late fees, as well as interest accrued. Account was ... |
U.S. Bancorp Credit card billing disputes September 18, 2016 - I have a Fidelity credit card which I paid automatically through - home banking. Without my knowledge, the Fidelity was changed to Fidelity VISA with Elan ( I 'm guessing at the name ) Financial Services. I continued to pay Fidelity, which took my money. I never received any information from Fidelity or the new service about the change. I continued to check my account on Fidelity 's website. It showed my balance and that I had - minimum due. Today, I received a call from Elan collection telling me I was 30 days past due and owed them $670.00 in payments and fees. I told them I did ... |
U.S. Bancorp Credit card billing disputes September 14, 2016 - On - -, I purchased a clock radio from - - for $110.00 on line. I paid by credit card, and delivery was promised within - - 7 days. We allowed about 2 weeks for delivery ; however, the merchandise never arrived. At which point, I made several attempts to contact - ; however, the phone number has been disconnected, and the website taken down. When we received our - credit card statement showing the $110.00 charge I immediately contacted Elan ( - - ) of - ND to have the charge reversed. I was told they would send a dispute, and once completed I should fax it bac... |
U.S. Bancorp Credit card billing disputes September 7, 2016 - - charged my credit card a cancelation fee when I saw it on my bill I immediately challenged it. Twice. US Bank sent paper work for me to fill out and fax to them. Which I did and still have the confirmation page. US Bank then said I did n't send the paperwork back and I need to pay them. I have not paid them and it is only $180.00 but they will ding my credit and I will continue to complain about them... |
U.S. Bancorp Credit card billing disputes August 30, 2016 - On -/-/16, I received a letter dated -/-/16 from US Bank, -, - -, MO - notifying me for the first time that " ALERT : YOUR ACCOUNT IS SERIOUSLY OVERDUE CALL TODAY TO DISCUSS YOUR OPTIONS -. '' The letter also stated that my - - - credit card account ending with : - had a balance due of $210.00. " This is you last chance to avoid more serious collection action. We need to hear from you today to make acceptable payment arrangements. If we do n't hear from you, it will likely result in a negative report to your credit bureau and require us to take actions ... |
U.S. Bancorp Credit card billing disputes August 26, 2016 - I have a Fidelity - - credit card which was changed to Fidelity VISA with Elan Financial Services. The Fidelity interface automatically takes you into your credit card where you can see transactions, pay bills, etc. I set up an automatic payment for the entire balance. Some weeks later, it stated the payment had not been set up. I went back into see what was going on, and experienced problems with the interface. I set up the payment again as it did not show my automatic payment set up weeks earlier. Subsequently, my credit card was charged twice and then I was assessed a $25.00 fee by ... |
U.S. Bancorp Credit card billing disputes August 5, 2016 - : On - -, 2016, US Bank proceeded to take a $2000.00 ( the credit cards balance ) withdrawal from my husband 's bank account for a payment towards the credit card I had with them. They also took a $320.00 as well enough as a $25.00 withdrawal from my personal bank account. Only the $25.00 payment was authorized. In attempt to figure out what was going on, I logged into my US bank credit card account online. First off, the unauthorized $2000.00 payment showed up as pending and to come out 3 days Later ( on - - ). I called them several times to get the non authorized paymen... |
U.S. Bancorp Credit card billing disputes August 3, 2016 - I have - - coverage on my credit card account ending in -. I tried to process a claim on -. I was told by - - that my coverage was cancelled on -. I received no notice of this. I was topld by - - to contact the card issuer, which I did. The card issuer told they had no information about this and to call - -. I call - - back and they tell me they have no information about this and to call the card issuer. Which i did again. The card issuer told me again that they have no information about this and to call - -. I call - back again today, and they t... |
U.S. Bancorp Credit card billing disputes August 3, 2016 - In -, 2015, I received notice that the interest rate on - of my Guaranty Bank credit cards through Elan Services, was going to nearly double without any justified reason. I sent in a written notice as was procedure that clearly stated I did not authorize any interest rate increase or closing of my account due to my refusal to have the interest nearly double without any justified reason. I never received a response and Elan began charging me the increased interest rate. In doing so, they raised my minimum amount due on a monthly basis by such a large margin that it became impossible to pa... |
U.S. Bancorp Credit card billing disputes June 28, 2016 - I stop a payment with us Bank for - a dispute regarding - - - - # -. I sent in the document from -. Which this company took my money and still my car leaks power steering* pump is very lose and not secure and still making that sleeking noise* need to be flush out replace power steering pump put in an old power steering gear or never replace. They done work on my transmission pan gasket which now is leaking * put in a re manufactured power steering pump. This all happened on - - -/-/-.-/-/2016 every other Saturday - the manger had me come down for the same ... |
U.S. Bancorp Credit card billing disputes June 16, 2016 - There is a fraudulent charge on my account. I have contacted the fraud department on numerous occasions about the matter. However, now they refuse to speak with me about the matter and - of the representatives went as far as to yell at me and then hang up when I only asked for her to repeat - sentence because I was taking notes. ... |
U.S. Bancorp Credit card billing disputes June 15, 2016 - I previously filed a complaint with the CFPB and am extremely disappointed in US Banks response! It seems as though they are not reading my complaints at all ( or maybe they are in cahoots with the fraudulent merchant ). My complaint was NOT about an error on my bill! I was scammed by a company and they did n't even address the issue. What is the point of having a credit card if the issuing bank wo n't even investigate my concerns? ... |
U.S. Bancorp Credit card billing disputes June 15, 2016 - I have a variety of issues with US Bank and my Visa card. Main issue being their continuing to have a " pending charge '' on my card for days after the " actual charge '' posted, thereby using twice the amount of my available credit. Second complaint is their customer service staff telling me that no supervisor was available and it would take " several days '' for a supervisor to call me back. I mentioned that I felt like the hold on the card for pending charges already posted as actual charges was not fair and was something that the CFPB would be interested in. They seemed to have no knowledg... |
U.S. Bancorp Credit card billing disputes April 15, 2016 - I had a credit card for 2 years, recently fraud relent charge was charged to my account. I disputed the charge the first claim was approved but the charges was put back on my credit card. I 'm receiving illegal charges to my credit card without explanation, my - messages for the claim adjuster has n't been returned. The 4 messages to the claim supervisor - has n't been returned or the request for a manger call back has not been received. The second fraudulent claim has been denied, become my home address and the fraudulent charge are with a - mile radius. No research was conducted, I ... |
U.S. Bancorp Credit card billing disputes April 10, 2016 - US Bank has been reporting my account as 30-days late -/-/2015. However, this is factually inaccurate. I have made several attempts by contacting them by phone, speaking to numerous representatives in several departments, including supervisors, but have been unable to resolve this. I have irrefutable proof, confirming a payment was not due on - -, 2015, ( attached ) and copies of my credit report, showing it has been reporting as - late. I have written letters to -, - and - disputing the 30 day late reporting for -, 2015 However, and somewhat incredibly US Bank continues... |
U.S. Bancorp Credit card billing disputes March 18, 2016 - I paid the fraudulent Elan Financial Services credit card account balance of $2800.00 in full on -/-/2016, but the credit card account is still showing on my credit report unpaid. I have attached a bank statement for proof of payment to this complaint. ... |
U.S. Bancorp Credit card billing disputes March 16, 2016 - There were several items that were never dlivered form - so a series if cgarge backs intitiated. As US Bank is the lease customer advocate organization in the world, i recall that they didnt follow the procedure nor process for follwing the law and submitting my chargeback. I reccomended we close the card out so it couldnt be shared amoingst other parties. I assumed that they would send me my new card out. However when It didnt show for 2 weeks, I got concerned. I called them and US Bank said a new card wasnt issued. They lied and said it was because i didnt want one. That is a complete li... |
U.S. Bancorp Credit card billing disputes March 16, 2016 - A charge of - was placed against my card for - - dress. I had to guy a gift card given the value of the dress exceed - However the item was damaged and returned to - -. The company said it would go back on my Visa ( the - ) and it didnt. I tried to file a dispute with US Bank over this with documentation, but they ignored it as they couldnt be bothered with my dispute. Bottom line is they know the item was returned and that I am owed -. They just fdont work for the best interests of their customers. I want my - back now. ... |
U.S. Bancorp Credit card billing disputes February 29, 2016 - I attempted to make a flight ticket purchase on - website. This attempt was made on - -, 2016 around -. The company requested an authorization, however given that they could not fullfil my request they advised that the card was never charged. I confirmed the same on a phone conversation with a representative from - on - -, 2016. When looking at my US Bank account I see that on -/-/2016 a charge in the amount of - - was made and an immediate credit provided for the exact same amount of - -. However US Bank charged my account $310.00 and credited $310.00... |
U.S. Bancorp Credit card billing disputes February 27, 2016 - The credit card company representative told my wife that I have a bill that is past due on -/-/- but I have not received a statement of the charges from the credit card company. I need an itemized statement of the charges they are requesting payment for. I do not do computerized statements. I am not sure how much money has been lost or when the loss occurred because I have not yet received a statement of charges. Secondly, my wife ( - - ) has been authorized on my credit card account for over a year. My wife informed the representative that we have not yet received a statement/bil... |
U.S. Bancorp Credit card billing disputes November 20, 2015 - On - I received a phone call from - Bank ; to verify purchases made on my card. - purchases for gas - were made, with me living in -. I informed the bank that the charges were not mine. At this time the agent I spoke with informed me that she would close out my account, initiate a fraud claim, and I would receive paper work in the mail. After allowing two weeks to go by, I still have not received any paperwork in the mail regarding affidavits she informed me I would be receiving. I followed up with online banking and their response was to call customer service. I called and was ... |