U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes Virginia

On - -, I purchased a clock radio from - - for $110.00 on line. I paid by credit card, and delivery was promised within - - 7 days. We allowed about 2 weeks for delivery ; however, the merchandise never arrived. At which point, I made several attempts to contact - ; however, the phone number has been disconnected, and the website taken down. When we received our - credit card statement showing the $110.00 charge I immediately contacted Elan ( - - ) of - ND to have the charge reversed. I was told they would send a dispute, and once completed I should fax it back to - - - completed the form and faxed it back, several weeks later - called and said they did n't have it. Again I faxed it back. In -, the charge again appeared on my card statement. I contacted - who said they did n't have the form, so they are charging us, but we can still send in the form for consideration. On - - I faxed the form again. On - -, - left a message saying since it 's been so long, we would need to provide more information for the dispute to be considered. On the evening of - -, I called Elan, and granted permission for my husband to speak on behalf. He was told we needed to contact - - again to try to resolve the dispute. Again, the phone has been disconnected, and the website has been taken down. My husband was told they have to follow - 's rules. Further - will contact us in - - 48 hours. I understand rules, but there is nothing more I can do. I have always paid my bills on-time. Further, I do n't routinely file billing disputes, so I expect to be treated fairly by Elan. I want the charge removed from my account, and expect I will not be charged any interest for the period of time it 's on my account.