U.S. Bancorp Credit card department,
I attempted to make a flight ticket purchase on - website. This attempt was made on - -, 2016 around -. The company requested an authorization, however given that they could not fullfil my request they advised that the card was never charged. I confirmed the same on a phone conversation with a representative from - on - -, 2016. When looking at my US Bank account I see that on -/-/2016 a charge in the amount of - - was made and an immediate credit provided for the exact same amount of - -. However US Bank charged my account $310.00 and credited $310.00. They also charged me a foreign transaction fee that they subsequently reversed on my request. When asked for explanation and refund of the missing $2.00 I was told that I need to ask - as to why they credited my account with a lower amount. Fact is that the account was charged and credited with the same amount of - -. Since the attempted purchase was made on a Friday afternoon, after the - stocks were closed there was no reason why the - transaction should vary in the amount of charge and credit. The fact that US Bank processed the charge and credit on - -, 2016 should also not affect in any way the amount of charges and credit and the account should zero out. There should be no amount owed on the account either way. Please request that US Bank properly process the transaction and credit back the complete amount. Thank you.
U.S. Bancorp customer in Ohio
Feb 29, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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