U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes Michigan

: On - -, 2016, US Bank proceeded to take a $2000.00 ( the credit cards balance ) withdrawal from my husband 's bank account for a payment towards the credit card I had with them. They also took a $320.00 as well enough as a $25.00 withdrawal from my personal bank account. Only the $25.00 payment was authorized. In attempt to figure out what was going on, I logged into my US bank credit card account online. First off, the unauthorized $2000.00 payment showed up as pending and to come out 3 days Later ( on - - ). I called them several times to get the non authorized payments returned only to be told that they can not see the payments on there end, so they can not help and to call back on the following Monday. They also said I could only cancel payments 2 days prior to the date they were scehduled. Yet, they could n't cancel the $2000.00 payment because " they do n't see it on their end. '' There were several calls without anyone able to help me, one lady even laughed at us. On the following Tuesday, my husband 's bank was


paid on the account, ( because on her end the $2000.00 was paid still ) I tried to explain to her what happened and that they did n't owe me any money, I just needed the the $320.00 to not be taken from my bank. She did n't understand, so I gave up. I went on to make sure that no more payments would go through. She assured me all auto payments are cancelled and would not happen again. Well today, they sent the $2000.00 through my husbands bank account AGAIN. Both of our bank accounts have been tied up do to their error. We have n't had any way to pay for things all week. And now longer because they did it again. I ca n't help but wonder how many more times this is going to happen.