U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes Massachusetts

US bank claimed that I benefited and/or authorized charges in - and - of 2016. US Bank, on a recorded line, claimed that the signatures matched on the receipts and that my voice matched the voice on - recordings. I asked for evidence that supported the claim and US bank provided - receipts and - copies of known signatures. A professional handwriting analyst who wrote there was " no indication '' that the signatures were mine. I provided US bank with that analysis by certified mail and US Bank ignored that document and did not provisionally credit my account while they reviewed my documentation nor did they provide an alternative analysis. I also requested from US bank for proof that I authorized this account, again by certified mail, and US bank did not respond. US Bank violated TILA by not provisionally crediting my account when new and substantial evidence was presented and US bank again violated TILA by not providing proof of indebtedness upon request.