U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes New York

I have a Fidelity - - credit card which was changed to Fidelity VISA with Elan Financial Services. The Fidelity interface automatically takes you into your credit card where you can see transactions, pay bills, etc. I set up an automatic payment for the entire balance. Some weeks later, it stated the payment had not been set up. I went back into see what was going on, and experienced problems with the interface. I set up the payment again as it did not show my automatic payment set up weeks earlier. Subsequently, my credit card was charged twice and then I was assessed a $25.00 fee by Elan and my bank when the second payment bounced. I attempted to resolve the matter but the bank will not credit the fee and I am left with charges for something that was not caused by me. Elan made all kinds of excuses and claimed it was my fault, even though they acknowledge that there website does n't show prepayments ( Fidelity 's interface does ). So, all new customers are left hanging, and with messages like the one I received indicating no payment has been set up when it was, and then leaving the customer thinking it must be set up again. Elan also failed to transfer payments set up on the old card - - - -, but transferred the balances to the new card. So, payments were made to the old - - card ( for balances incurred on that card ), but the balance had been moved to the new card, so the money was taken but not applied to the right card. In short, this organization ca n't find its - for its yin yang and consumers are being penalized for the mismanagement of money.