U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Billing disputes California

I have a Fidelity credit card which I paid automatically through - home banking. Without my knowledge, the Fidelity was changed to Fidelity VISA with Elan ( I 'm guessing at the name ) Financial Services. I continued to pay Fidelity, which took my money. I never received any information from Fidelity or the new service about the change. I continued to check my account on Fidelity 's website. It showed my balance and that I had - minimum due. Today, I received a call from Elan collection telling me I was 30 days past due and owed them $670.00 in payments and fees. I told them I did n't know who they were and that I would not send them money or give information to unknown callers.


credit report and I had to pay. I explained that I never received any statement, information about this transfer, or anything to send them my payments, that I did n't know where they were coming up with such a large amount due, and that I had paid Fidelity. I then went on my - - - homebanking to find records of my payments. - - -, without informing me, had deleted Fidelity ( - - - ) as a payee, along with all my payment history. I can find the payments on my statements, but no longer have a payee history record. I told this Elan company they would have to overnight to me all the documents they were required to give me, including statements, announcements, etc, before I could pay ; that I needed to find out what Fidelity did with my payments, and that I would be registering a complaint with the CFPB on how this was handled. If this has happened to me - I 'm never late on my bills - this is likely to have happened to many others during this transfer of companies. Even if it has n't, I do n't deserve late fees, collection, the hit to my credit report, or demands for a large cash payment by a company I 've never heard of.