Review and analysis of over 304 complaints against BB&T Financial
BB&T Financial consumers have reported over 304 official complaints related to Problems caused by my funds being low. Out of the 304 consumer complaints against BB&T Financial, 25% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BB&T Financial Bank account or service problems caused by my funds being low April 8, 2017 - BB & T bank rearranged my transactions to maximize the amount in overdraft fees I would accrue ... Taking transactions that occured literally DAYS BEFORE the transaction that actually caused my overdraft ... I agree to one overdraft plus the amount that actually overdrafted my account ... .NOT the five overdrafts they are lying about and saying I owe them ... .This is predatory behavior and needs to stop... |
BB&T Financial Bank account or service problems caused by my funds being low March 15, 2017 - I deposit a $6.00 check to my BB & T checking account and the bank mistake it for a $6000.00 check and credit me $100.00 to my account. not knowing i use the $100.00 and now I been hit with overdraft fee.... |
BB&T Financial Bank account or service problems caused by my funds being low March 3, 2017 - I made a payment 3 payments on -/-/2017 and my account was not negative that day. On -/-/2017 I made a payment that made my account negative. According to BBT system the three payments posted on -/-/- and that left a balance of -. The next payment posted on -/-/- for -. BBT charged overdraft fees on -/-/- before the account went negative and before the payment that did send the account negative posted.... |
BB&T Financial Bank account or service problems caused by my funds being low February 26, 2017 - BB & T employees -, Assistant Vice President, and -, Retail & Small Business Leader, have independently and together colluded to ; obstruct the instructions given to me by BB & T Branch Banker, - ; and, prevent the refund of bank fees to my account.... |
BB&T Financial Bank account or service problems caused by my funds being low February 11, 2017 - my original bank was bought out by -, no problems, Then BB & T bought out -, Then the problems started, my original contract on my Line of credit overdraft protection, both other banks honered my original contract, If i over drew I would pay no fees, id pay back $50.00 plus a few dollars interest, BB & T is chargeing me $3600.00 dollars everytime, sometimes $ -.I was never told this or was given any paperwork stateing such fees would be charged or incurred. I am a - on fixed income, They have made my credit line max out from these fees, so now they are running up take started ... |
BB&T Financial Bank account or service problems caused by my funds being low January 26, 2017 - A vendor erroneously accessed my bank business account, which caused my account to overdraft. Bank charged me with an initial overdraft fee of $36.00 and subsequently charged an $8.00 overdraft fee every day, which continues to this date. Called bank and was advised that once funds were returned they would address issue. Went in person to bank and was told I would still be liable for overdraft fees - How could this be so I did n't cause it to overdraft My - questions are how could I be liable for any over draft fee if someone overdrafts my account, admits they should n't have and rerurn... |
BB&T Financial Bank account or service problems caused by my funds being low January 19, 2017 - I'am filing a complaint because of what I feel is predatory and misleading fees charged to my small business account with BB & T . A little more than 1 year ago, my local bank Susquehanna located NJ was taken over by BB & T. Since then I have been getting attacked with fees and charges on my account which Susquehanna never charged. I recently closed my account due to a - charge which turned into $66.00 in just one week. Here is what they do and how it works. BB & T charges your account $2.00 if you do not take your money out of a BB & T account. In some cases this may exceed a 50 % ch... |
BB&T Financial Bank account or service problems caused by my funds being low January 18, 2017 - My checking and savings account both had maintenance fees charged this past month. I HAVE NEVER BEEN charged this before and never provided an explanation on why I was charged this on my accounts.... |
BB&T Financial Bank account or service problems caused by my funds being low December 7, 2016 - BB & T is playing a very sneaky game with overdraft fees. I am being told I over - my account on Sunday but my account still showed a positive balance on Monday of over $100.00 so I spent money. Since BB & T uses a running balance if I spent the money it should not be visible to me anymore. They have confirmed this numerous times. The moment I knew I over drew my account, Tuesday when they emailed me, I deposited enough to cover everything plus $50.00. The overdraft fees continue for now - more days. BB & T claims it 's because the overdraft fees were applied on Monday not Tuesday. B... |
BB&T Financial Bank account or service problems caused by my funds being low November 14, 2016 - I have been a customer at BB & T bank for a few years now, but In recent weeks, my account has been riddled with frivolous overdraft fees..The most recent overdraft fee was charged to my bank account simply for getting a refund from a company that charged me too much for a bill payment which was their error and thats why they refunded the amount they charged me that was over what my payment was suppose to be ... But whats worse than that is that another recent overdraft fee was initiated while this account had a positive balance and had been in the positive since a deposit on -/-/2016 to... |
BB&T Financial Bank account or service problems caused by my funds being low November 10, 2016 - I recently re-opened a checking account with BB & T to go with the savings account I had with the bank. When I opened the account, I linked my savings account to the checking account for overdraft protection. I deposited the funds and used my debit card as normal. A few weeks ago I need to make a purchase with limited funds in the checking account. Mobile banking and online banking would not allow me to transfer funds from savings to checking to cover the transaction. A few days later, after all of my pending transactions posted, BB & T charged me several overdraft fees though I had overdraf... |
BB&T Financial Bank account or service problems caused by my funds being low November 3, 2016 - In reference to case number -, you have closed the case although BBT gives me the run around and does not answer to charging $36.00 per item when I opted out of the overdraft protection. In my view, you did a poor job. I did not report this to you so that you can compile statistics, I had hoped to get redress from the bank for abusive practices.... |
BB&T Financial Bank account or service problems caused by my funds being low November 1, 2016 - On - -, 2016 Regional Acceptance Corp, a subsidiary of BB & T Bank took monies in the amount $390.00 from my personal checking account at - - - ILLEGALLY, WITHOUT MY CONSENT OR KNOWLEDGE OR AUTHORIZATION and has refused to return the monies upon demand. It cause my bank account to become negative with bank fees!... |
BB&T Financial Bank account or service problems caused by my funds being low October 28, 2016 - On -/-/- I made an order online at -, charged it to the debit card associated with my bb & t checking account. I realized I had done this and immediately and changed the payment method as it was supposed to go on another account for a family member. According to my check register, which i have to keep because bb & t 's online account info has always been misleading with their classification of pending, I had - The order was for -, and was marked as pendung unbeknownst to me. I noticed the pending discrepancy monday and contacted - who confirmed that they had changed the paymen... |
BB&T Financial Bank account or service problems caused by my funds being low October 20, 2016 - I have a car that is financed with Regional Acceptance. I make a payment online every month, on time through their website. The website requires that I enter my information every month so I have not given them permission to auto-debit or store my information. This morning I checked my account and it has been debited for the full amount of my normal payment which is always more than the required amount. I contacted Regional and was told this was a glitch with their payment processing company and the payment was duplicated in error for numerous customers. I have 3 issues with this explanation ( ... |
BB&T Financial Bank account or service problems caused by my funds being low October 19, 2016 - I deposited Cash in the amount of $960.00. The following day I deposited a check in the amount of $550.00. When the ATM machine read the amount it said $650.00. There was not an option to change the amount. I know that the bank teller will retrieve the check and enter the right amount upon receipt. On Monday - - my brother deposited - cash into my account. Now the check is on hold and I a being charged a overdraft fee for several transactions.. I spoke a - - at the BBT Address : - - - - -, -, GA - Phone : ( - ) - She was extremely rude and told m... |
BB&T Financial Bank account or service problems caused by my funds being low October 12, 2016 - I am opted out of overdraft protection at BB & T. I have been charged an overdraft fee on numerous occasions, even as i have been opted out of all overdraft protection for over 30 days. I would like to launch a formal complaint against BB & T charging me when i have not authorized overdraft fees.... |
BB&T Financial Bank account or service problems caused by my funds being low October 6, 2016 - on - -, 2013 consumer open BB & T Bank checking, thebb & t bank issue debit card AND have been injured and harm by BB & T Branch banking & trust illegal insufficent fees when in facts have the funds to recovered each and every check, deceive consumer alleged discovered her - account have been paid to -, TN for HOME MORTGAGE With -, without consent or authorized as result consumer have been harm injured and her check No # - for -, $350.00 Unpaid, including significant - unathorized were -, and Paid US postal in debit card, were mislead that did not go through, iduce... |
BB&T Financial Bank account or service problems caused by my funds being low September 28, 2016 - I had been checking balances for - of my checking accounts with BB & T and was charged - over draft fees when there was still money in my account. After speaking with customer support and a branch manager, they were unable to describe to me the nature of the over-draft fees and why the math for these fees did not add up to the amount that is now posted in my account.... |
BB&T Financial Bank account or service problems caused by my funds being low September 28, 2016 - I had a checking, savings and credit line account through BB & T for the last decade. Recently there were many errors and retaliatory actions that were done to my accounts. These subtle errors by the -, MD team coached by - - was brought to your attention. I originally several times have requested formal arbitration information relating to this. My credit continues to be hurt and no resolve after months. I was told at some point there are repayment arrangements possibly I can enter into as to not hurt my credit further while a resolve/research is done. This being said, I want BB & T t... |
BB&T Financial Bank account or service problems caused by my funds being low September 24, 2016 - On -/-/2016, -/-/2016 BB & T bank charge me overdraft fees of $36.00 each that amounts to $72.00. When I log in and open the account online and review the overdraft fee transaction in my account details it says " Your account had insufficient funds to pay - item ( s ). BB & T returned the following item ( s ). Total Item Amount : $.00 TOTAL RETURNED ITEM FEE ( $ -/ITEM ) : $36.00 " The message above in parentheses is ambiguous. This message is not complete. This message shows no useful information other than the amount that I am being charged. This message does n't tell me ... |
BB&T Financial Bank account or service problems caused by my funds being low September 9, 2016 - BB & T processes debits to accounts before credits/deposits triggering unfair overdraft fees. This has gone on for years and they refuse to refund the fees.... |
BB&T Financial Bank account or service problems caused by my funds being low September 9, 2016 - There were charges for overdraft fees when I had enough money in my accounts to cover all bills.... |
BB&T Financial Bank account or service problems caused by my funds being low September 3, 2016 - -/-/2016 Credit COUNTER DEPOSIT View $760.00 -/-/2016 Debit OVERDRAFT FEE BB & T ONLINE BILLONLINE PMT - BB & T CHECK CARD - *-. BB & T CHECK CARD PURC-/-/2016 - - $100.00 -/-/2016 - - - - - - - - - BB & T CHECK CARD PURCHASE-PIN $230.00 -/-/2016 POS - -. - - MN - BB & T CHECK CARD RECURRING PYMT $41.00 -/-/2016 Debit ONLINE PMT - - - BB & T ONLINE BILL PAYMENT $170.00 -/-/2016 Credit COUNTER DEPOSIT View $270.00 ''BB & T BANK '' ... ... charged me for payments that I had schedu... |
BB&T Financial Bank account or service problems caused by my funds being low August 16, 2016 - Automatic draft of - submitted bank charged - for returned item, then another - for an over draft. Item retried under automatic and again another - OVER $400.00 worth of charges.... |
BB&T Financial Bank account or service problems caused by my funds being low August 11, 2016 - See attached files. BB & T granted immediate online approval of a 3rd party check for deposit into our personal account via BB & T online banking app ( where they admit technical flaws ). My wife was victim of an articulate online job scam. BB & T approved the check immediately and my wife - - - - took $870.00 cash out next day to deposit in 3rd party account with - - Bank ( who has now frozen that fraudulent account and funds ). 3 days later ... BB & T notified us our account was drastically overdrawn b/c the check was a scam ( they told us 3 days later! ) and are now tryi... |
BB&T Financial Bank account or service problems caused by my funds being low August 6, 2016 - I was an account holder at - in - for several years until the Bank became BB & T. Every month I have a direct deposit of about $3500.00. After paying several bills and spending a few dollars around -/-/- I had a posted balance of $1300.00. Out of that amount I spend $1000.00 leaving me approximately $260.00 or something. With that balance I had - items pending which added up to less than the amount. Although I had money in my account, I was charged a $36.00 fee for something that overdraft but I was not in the negative. Also, a $65.00 return item was submitted with th... |
BB&T Financial Bank account or service problems caused by my funds being low August 4, 2016 - Hello, On - -, 2016 I had approximately $9.00 in my checking account. On - - an overdraft fee of $36.00 dollars was charged to my account. On - - there was a scheduled insurance payment to come out of my account to the tune of $140.00, this draft did not come out of my account on - - but instead came out on - - when my direct deposit came in.On - - I had a direct deposit of $720.00 come in at or around -. The bank processed the automatic draft first and than the direct deposit credit after resulting in an overdraft fee. When I went to talk to the ... |
BB&T Financial Bank account or service problems caused by my funds being low August 3, 2016 - BB & T has overcharged my account $290.00 this year. I have attached the transaction summary of my account from the BB & T website. I have indicated on it where they have overcharged my account. During - there is an overdraft on -/-/16 and the account was not overdrawn. On - - charged my account and it was n't supposed to. When I complained to BB & T, they told me first to contact the company to see if they would reverse the charge. I did so and - reversed the charges yet I was still charged an overdraft fee. Had the overdraft fee not been taken out on the - for no reaso... |
BB&T Financial Bank account or service problems caused by my funds being low July 31, 2016 - On -/-/16 i was charged an overdraft fee of $36.00, not once was i notified of being over drawn so i had no chance to correct my banking mishap before being charged justly. Called into their - BB & T support line - after speaking with the rep was told i was given a reversal short of right after BB & T took over Susquehanna bank and they can not reverse the fee as its policy they only credit it back once per customer. The fault is mine for the money not being there the fee is their fault for not properly notifying me as the consumer to get the issue resolved ... it could have been... |
BB&T Financial Bank account or service problems caused by my funds being low July 12, 2016 - I recently received a fee for an item that was paid -/-/16 from my Bank BB & T, even though I had and still have more then enough in my checking account to pay the check. The system in which BB & T executes their overdraft fees is very suspicious. The person at customer service at BB & T said I received the fee because on -/-/- the check was sent for payment. Not only did I have enough in my account to pay the check, but I also had a cash direct deposit that morning and another -/-/16. Throughout the weekend I used my debit card watching to make sure the funds were still ava... |
BB&T Financial Bank account or service problems caused by my funds being low June 19, 2016 - BB & T decided that they would investigate my checking account that I had with them in 2013. I was not recording my transactions accurately to where I was under the impression that I had available funds in the account when I did n't. During that time I also had an account with - - that I just opened because I did n't like the way that I was being treated at BB & T. BB & T closed by account because I was always negative and decided to inform - - who froze my money. I had to wait 7 DAYS in order to get my own money released to me. Then - - closed my account because of BB & T. I... |
BB&T Financial Bank account or service problems caused by my funds being low May 26, 2016 - BB & T has been charging me excessive overdraft fees since I opened my account. Recently, I had - item overdraft from - for $75.00, and I was charged - consecutive overdraft fees the day of and - additional overdraft fee they next day. When I called to ask why and for the extra fees removed, they gave me some ambiguous explanation and banking jargon as to why they charged it. I had money for all my other pending transactions, but they structured it in a way to charge me maximum overdrafts. I am very upset, and this is not the first time they have done this to me. ... |
BB&T Financial Bank account or service problems caused by my funds being low May 10, 2016 - I am a single mother of - boys. I work hard everyday and live paycheck to paycheck and for years, BBT has been charging me with overdraft fees when a deposit or direct deposit has been made. I have been told that all debits come out first before credits and have tried numerous time to have my fees refunded. I have started taking screen shots with my phone to keep check on my account and have taken my phone to show these screen shots of my account to be told that debit comes out first before credits. I have talked to numerous people that bank with BBT as well as comments left online from oth... |
BB&T Financial Bank account or service problems caused by my funds being low May 2, 2016 - I have a checking account with BB & T. I had a mortgage with - - - and I paid off the mortgage account. But mistakenly, - - - deducted the mortgage payment from my BB & T checking account and I incurred - over draft charges of $72.00 on -/-/- and -/-/- as a result of insufficient fund on my BB & T checking account. I have complained to - - - and they admitted their mistake and sent the wire to My BB & T account. I called BB & T and explained everything. BB & T promised me to refund the - overdraft charges and I waited for a week. Nothing happened an... |
BB&T Financial Bank account or service problems caused by my funds being low April 27, 2016 - I believe that I was charged an overdraft fee by BB & T when my account had the funds to cover the charges made. I made a purchase on -, - transactions on -, and - transactions on the -. When I made the purchases on the - and -, I had the funds in my account to cover these purchases. As of -, the transactions made on the - and on the - moved to posted ; meanwhile, the transactions made on - were still pending. BB & T charged me - separate overdraft fees of $36.00. - overdraft fee for each purchase : the transactions made on - and the - on -. ... |
BB&T Financial Bank account or service problems caused by my funds being low April 14, 2016 - We appreciate your help with this matter. The bank involved is BB & T branch located at - Ky. -. We have a business check card connected with the account. We went over the amount of funds in the account. The amount that was overdrawn was $8.00. There is no overdraft protection associated with the account. We feel that since the business check card is a visa, they should be able to not allow the card to be used and go over the amount of funds in the account. BB & T bank continues to add fees to the $8.00. As of -/-/16 the amount of fees added is $220.00.! We emailed BB & T b... |
BB&T Financial Bank account or service problems caused by my funds being low April 5, 2016 - On -/-/2016 I had $360.00 in overdrafts posted to my account. On the end of business on -/-/2016 my ending balance was $4300.00. Posted transactions on my account for -/-/2016 was $3200.00, which my available balance on the end of business day on -/-/2016 should have been a positive $1100.00. I was assessed - overdrafts on many of those items that were posted with a positive balance for a total of $360.00 This bank is crooked with ghost overdrafts. ... |
BB&T Financial Bank account or service problems caused by my funds being low April 2, 2016 - I have a checking account and a loan ( previously a Home Equity Loan ; now terming out ). The original terms for the line of credit were based on interest only during the revolving period ( - ) followed by a 10 year straight amortization. Terms also included that a - account was to be opened and the payments to be on auto debit. Also, a $50.00 annual fee was to be paid for the line of credit. During the recession they froze the line of credit to new draws ( so essentially I no longer had a line of credit ) and continued to charge the $50.00 annual fee which does not seem fair. I ha... |
BB&T Financial Bank account or service problems caused by my funds being low March 31, 2016 - I was charged a overdraft fee of $36.00 by BBT Bank when my available balance was more that the amounted debited from my account. My posted balance was not so that is why the overdraft fee was charged according to BBT. However had I used my debit card for the same amount it would have been covered and NO overdraft fee. This is just a way for BBT to make extra money off consumers. What is really crazy is I made my deposit in cash at their ATM at - and that was to late for them to post CASH to my account but it was showing in my available balance. Every other bank if you make a cash deposit... |
BB&T Financial Bank account or service problems caused by my funds being low February 24, 2016 - On -/-/2016, I received an email from by banking institution which is BB & T bank. It stated that I over drafted my checking account. I thought this could not be possible as I had $1600.00 in my account and my federal tax refund coming in at the same time which was over $3000.00. Upon calling BB & T, they stated that yes in fact I did have $1600.00 in my account in the - of -/-/16 however, their system pulls all debits first and then posts the credits to the account. Even in the debits and credits hit the same day, the debits are always pulled first. Therefore because I ha... |
BB&T Financial Bank account or service problems caused by my funds being low February 9, 2016 - BB & T bank is being unfair about how they are subtracting their transactions. The way they do it - transaction can cause multiple insufficient fund fees. Their online account is very vague and when you call into the office no one knows really what is going on. I finally got ahold of a representative that knew what was going on. If there is - in the account,,, there are - pending transactions each for - they subtract that from the - first. So then there is only - to pull transactions from. If there are - transactions for - there will be - - insufficient fund fees.... |
BB&T Financial Bank account or service problems caused by my funds being low February 9, 2016 - I have - bank accounts with BB & T, neither are used as overdraft protection for the other because I preemptively " opted out '' for both accounts with the understanding that BB & T would decline all transactions if/when my accounts have insufficient funds. On - -, 2016 BB & T transferred $140.00 out of - of my bank accounts without my permission. The $140.00 was apparently taken to pay off a $5.00 service fee and $140.00 of overdraft fees amassed from $45.00 being pulled from my account as result of - 's default settings. Again, my understanding of the " opt-out '' op... |
BB&T Financial Bank account or service problems caused by my funds being low February 3, 2016 - Fees charged are excessive are fraudulent. BB & T sent an email showing an item was unpaid, it was a CC payment. Looking at the statement it showed that another bank had removed funds and it failed by a few cents. I immediately put in another CC payment for a lesser amount so that the bill was paid on time. That transaction also failed so once again I put in another payment, that - failed also. Come to find out the original email was wrong, the - item was paid. This caused fees to rack up and for me to suspend any future deposits to the account. When I sent BB & t a message regarding the... |
BB&T Financial Bank account or service problems caused by my funds being low January 15, 2016 - BBT ( Banking ) continues to charge overdraft fees. For example, they will have pending amounts that they already take the amount off of your available balance. Then when a charge goes through that is not pending, they charge you an overdraft fee. When you go to the ATM to put money in to cover the negative balance, they hold the amount, then, the next day, when the pending amounts go through, they charge you another fee before depositing the money you deposited the night before. They have changed the time you are allowed to deposit from - to -, and will make NONE of the money you depos... |
BB&T Financial Bank account or service problems caused by my funds being low December 17, 2015 - i would like to file a complaint against BB & T for unfair overdraft fees. I appreciate that the banks offer of overdraft protection however, in 2015 I have paid over $1000.00 in fees. Just in - 2015/- 2015 my fees alone totaled $360.00. I have reached out to the bank for assistance and they will only adjust your account for overdraft fees every 24 months. ... |
BB&T Financial Bank account or service problems caused by my funds being low December 8, 2015 - This pertains to file # - where I have proof that BB & T is lying. On my original complain I stated to BB & T had debited out $100.00 premature from my account. All this started back on -/-/2015. Where i have made a cash deposit if $100.00 bringing my balance to $95.00. Then on -/-/2015 there was a charge of $28.00. And here is where the problems starts. BB & T charges me $36.00 OVER DRAFTED FEE on -/-/2015. The reason is that BB & T has stated that on -/-/2015 there was a withdrawal of $100.00 Plus $3.00 fee for using another banks ATM. The problem her... |
BB&T Financial Bank account or service problems caused by my funds being low November 23, 2015 - The bank has refused the fees charged on my account from them. My account was charged return fees. Obviously, it is a bank error. The teller who helped me has n't stopped my check even though the payee portion of the check was missing. Due to the returned check, the bank locked my account until my request. Also, for the period in which I was locked out of my account, the payment was scheduled and retuned too. I am owed $60.00 for fees charged incorrectly. ... |
BB&T Financial Bank account or service problems caused by my funds being low November 16, 2015 - On -/-/2015 I made a deposit of $100.00 into BB & T bank. Which at that time brought my account to a total of $95.00. Also on that same date there was a charge of $28.00 and $36.00 ( Over Draft Fee ). The reason for the fee according to BB & T is that they had to separate $100.00 from my account to pay for a ATM with draw that did not happen till -/-/2015. By doing this they Over Drafted my account. And because of this, it caused a Dominions affect on my account where I have charged a total of $320.00 in NFS fees. ... |
BB&T Financial Bank account or service problems caused by my funds being low October 31, 2015 - -/-/2015 Debit ***OVERDRAFT FEE $ - $ - Debit TRANSFER - SAV-INTRNT - INTERNET PAYMENT $ - Debit TRANSFER - CHK-INTRNT - INTERNET PAYMENT $ - POS - # - - - - WV - BB & T CHECK CARD PURCHASE-PIN - - Credit COUNTER DEPOSIT View $ - Debit ONLINE - - - - BB & T ONLINE BILL PAYMENT $50.00 $ - - , ''BB & T '' charged me OVERDRAFT FEE OF $ - - ... ... ... ( FOR $72.00 ), WHEN I DEPOSITED A ''GOVERNMENT CHECK '' ... ... ( JUST LIKE A GET FROM THE US GOVERNMENT, EACH - & -, OF EACH MONTH ) ... ..THEY KNOW IT IS G... |
BB&T Financial Bank account or service problems caused by my funds being low October 29, 2015 - The bank BB & T has excessively charged me overdraft fees. I suspect that they reorder transactions at night for batch processing posting debits before credits. They then settle for the day before applying any credits. My bank statement can prove this. ... |
BB&T Financial Bank account or service problems caused by my funds being low October 28, 2015 - I have never opted in to any fee agreement with my bank, Branch Bank & trust. I have opted out of their fee agreement on several occasions, most recently the - of -. The previous times with their customer service dept. over the phone and fees were refunded. They have again illegally charged my personal account $72.00 in overdraft fees and have refused any refund. These fees are illegal according to the Overdraft Protection Law. This is not first time this has happened. I contacted BBT and they said I was opted in, how convenient for them. I have never nor would I ever opt into a fee ag... |
BB&T Financial Bank account or service problems caused by my funds being low October 28, 2015 - My husband and I both have direct deposit of our paychecks to our checking account. We are very strict on our spending and record keeping. So when we use our debit cards or write a check, we know how much is in our account from not only the check registry, but our online banking. Except in the last 6 months we have ended up with over $2000.00 in overdraft fees. When I inquire about it at the bank, I am told the reason is that when we use our cards, it puts a hold on that amount of the money in our account. Then when it clears, if there is not enough to cover it, because of the pending amount... |
BB&T Financial Bank account or service problems caused by my funds being low October 24, 2015 - I have reason to believe my bank is structuring my transactions in a way that generates maximum overdraft fees. In the past three months, on at least - occasions, I have been hit with as many as - overdraft fees on transactions that could have been covered if the bank ordered them smallest-to-largest, or even if they took place in chronological order. The bank now wants me to switch to a savings account that would refuse to honor the purchases - but which would mean I 'd receive fees from the company I was attempting to pay ). ... |
BB&T Financial Bank account or service problems caused by my funds being low October 16, 2015 - I have not opted-in to overdraft protection wherein my bank ( BB & T ) will advance funds on my behalf, should my account balance fall below zero. For years, my savings account has been linked to my checking account for an alternative to overdraft protection, however. Recently, I noticed that I was being charged a $12.00 Miscellaneous Debit '' for BB & T to transfer my own money from my savings account to my checking account upon a low balance. This Miscellaneous Debit '' is charged per transfer, very similarly to an Overdraft Fee - just not $35.00 -. ... |
BB&T Financial Bank account or service problems caused by my funds being low October 12, 2015 - I have been a customer with this bank for years and for the most part I have not had any problems, until recently. I began reviewing my account statements after I received a notice that my account was over drafted over $700.00. I will be honest in saying that I have unintentionally over drafted my account in the past and have been able to bring my account in the positive within a reasonable amount of time. When I reviewed my statements, I started by reviewing the balance and charges from - until recently. I would subtract the charges shown from the balance provided on my statements. Often... |
BB&T Financial Bank account or service problems caused by my funds being low October 9, 2015 - We have had a checking account with BB & T for the last 22 years, and we are seriously considering moving our accounts to another financial institution that will hopefully not employ the same bait and switch techniques. We value long standing relationships, and it is the only thing that has prevented us from moving our account thus far but our frustration with these practices are pushing us to consider switching our accounts to a new financial institution. It seems that since the new financial protections were put in place for consumers that restricts financial institutions from collecting or ... |
BB&T Financial Bank account or service problems caused by my funds being low October 3, 2015 - Again, I lived in - from : -/-/-, until -/-/-. ALL --Credit Agencies are reporting my ADDRESSES from THAT TIME ... ( ALMOST 5-YEARS ), as me STILL LIVING IN -! How can I live -, & have an ADDRESS ( OF LIVING ), IN THE UNITED STATES? Please have ALL --Credit Agencies, take off any & all PREVIOUS ADDRESSES, from that period of time .... ( -/-/- til -/-/- ). Also, make sure ALL --CREDIT AGENCIES take off ''AFNI COLLECTION AGENCY '' report of the FRAUD .... ( already filed a report or claim to your Agency : # - ). I PAID this - - - Mobile Cell Phon... |
BB&T Financial Bank account or service problems caused by my funds being low September 19, 2015 - I tried to dispute this case with BB & T and was treated very poorly in many nice words.I am attaching the letter I gave them. I overdrew my account - yet I got charge - times for a total of $460.00 instead of $72.00. Why am I disputing this? Well according to their posting procedure which should have been posted in order I would not have had this issue. I first spoke to the senior personal banker and I know she do not really wanted to clear this.I am just speculating. I apologize if I am wrong. I also spoke to the manager seemed to understand but said to me that It would not be fair... |
BB&T Financial Bank account or service problems caused by my funds being low September 12, 2015 - I believe BB & T is intentionally reordering transactions to cause overdrafts. Let me explain ; We were customers of The - for 5-6 years and we never had problems with our account, but recently they were bought out by BB & T. Since the bank switched to BB & T on -/-/- we 've had nothing but problems with both the level of customer service and OUR ACCOUNT in general. We have a business banking account and a personal account and both have been hit with fees totaling over $600.00 since -/-/-. This is after not having any overdrafts the previous - years. The way they 've brought ... |