BB&T Financial Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

BB&T Financial Bank account or service department,

Checking account Problems caused by my funds being low Tennessee

BBT ( Banking ) continues to charge overdraft fees. For example, they will have pending amounts that they already take the amount off of your available balance. Then when a charge goes through that is not pending, they charge you an overdraft fee. When you go to the ATM to put money in to cover the negative balance, they hold the amount, then, the next day, when the pending amounts go through, they charge you another fee before depositing the money you deposited the night before. They have changed the time you are allowed to deposit from - to -, and will make NONE of the money you deposit available to you until the next day. The fees are out of control. They began charging a fee is you download your statement to -. We were unaware of this, so they charged a fee for THAT fee. Banks are OUT OF CONTROL!!!! I have even had a hold on CASH deposits.

BB&T Financial customer in Tennessee
Jan 15, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints3/20125/20127/20129/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialProblems caused by my funds being low86.5%9.5%1.0%3.0%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low0.1%2.9%3.1%3.4%2.6%41.1%46.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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