Conventional fixed mortgage Loan servicing, payments, escrow account
SunTrust Banks, Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Virginia
Suntrust sent the WRONG statement for -/-/- ( for the 4th year in a row ) after I paid my escrow shortage. They took so long to send the correct statement that I did n't pay my mortgage for -/-/- until the end of the month. As I always do, I added additional principal to my payment so now I need suntrust to sent a CORRECT statement for the amount due -/-/- showing my payment for -/-/-, the higher principal amount due and the lower interest amount due. I have asked repeatedly but they refuse to send a correct statement which I do not understand and they refuse to provide any customer service without going through a third party. They are completely incompetent and unprofessional and I need them to do their job and send me a CORRECT -/-/- statement IMMEDIATELY. I should not have to keep asking.
SunTrust Banks, Inc. customer in Virginia
Apr 10, 2017
* Source: CFPB Complaint Database
SunTrust Banks, Inc. response to complaint:
Closed with explanation
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