Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

After - hit -, My father and I were informed that a new flood insurance was issued for our property for -/-/- thru -/-/-. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in -/-/- if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of -/-/- thru -/-/-. We ended up getting flood insurance from - on -/-/-, which extends through -/-/-. I was informed by a worker named - that we show flood coverage for day to date except for the period of -/-/--/-/-. If they wish us to pay for that period they could have requested the payment or add it on the mortgage as stated in the Deed agreement on record at the - County Court House ( pg.5 of 14, # 5, Property Insurance ). Instead, Shellpoint set up an escrow account for taxes and insurance we have already paid. When we spoke to an attorney, she suggested that we make a complaint to the CFPB. I am tired of harrasment calls of being late with the mortgage payments. We have sent them the complete mortgage payment for principal and interest, and each month and they have the nerve to charge a late fee on the escrow payment which is not suppose to be on record. In the 11 1/2 years that the - 's have owned this property, there has never been an escrow account. We informed Shellpoint that their escrow account was illegal and they would here from my lawyer, but on advise of an attorney, hearing from the Federal Government is better.