Gateway Funding consumers have reported over 35 official complaints. Out of the 35 consumer complaints against Gateway Funding, 31% were disputed by the consumer (i.e. the consumer was not happy with how Gateway Funding responded to their complaint) and 97% were processed in a timely manner. 14% of consumer complaints against Gateway Funding resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 16 | 44% |
| Loan servicing, payments, escrow account | 7 | 0% |
| Settlement process and costs | 7 | 43% |
| Credit decision / Underwriting | 4 | 25% |
| Loan modification,collection,foreclosure | 1 | 0% |
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Stop CallsGateway Funding Mortgage application, originator, mortgage broker June 29, 2015 - We locked up the mortgage rate for a mortgage application in - -. The locked-in rate was valid for 45 days. - requests many documents separately over numerous times. Our turn-around time for all the requested documents was less than - hours. Many of the requested documents were redundant. eg. request a copy of passport and work visa. The mortgage application process took so long that our 45 days lock-in period has expired on - -. Due to the upward trend of the mortgage, we end up paying extra penalty $1500.00 to buy points in order to get the same mortgage rate. When we ask... |
Gateway Funding Mortgage application, originator, mortgage broker June 6, 2015 - I am filing this complaint because, through absolutely no fault of my own, I lost out on a chance to refinance my mortgage on the terms I agreed to when I applied for the loan two months ago. The process was progressing smoothly until the appraisal. When the appraiser came to my home, he hostilely challenged the representation in my loan application that my property is a single family '' dwelling. He insisted it was not. His position was that it is a - unit income '' property and, as such, he was owed a higher fee for doing the appraisal. I objected. Two days later, I provided the apprais... |
Gateway Funding Mortgage application, originator, mortgage broker April 15, 2015 - Refinanced mortgage with eRates Mortgage ( no prior refinance experience ). The refinance was supposed to be a no-cost loan. Was led to believe by the broker that the lender credit does not have to be on the HUD and will be taken care of separately. As a result a lender credit of - $2000.00 was not applied to the transaction. ... |
Gateway Funding Mortgage settlement process and costs April 2, 2015 - I received a refinance quote from - when I started hunting for a refinance for my primary residence. They increased the rate from the base rate to pay for upfront mortgage insurance and to allow a - dollar credit. Effectively paying for all the closing costs except the prepaid items for escrow. We moved along with the application on - -, and locked in that rate. Over the next several weeks I was very prompt about providing docs that were requested ( I had everything on file because I had just purchased the home a little less than a year ago, so all the old mortgage docs were ready ... |
Gateway Funding Mortgage loan servicing, payments, escrow account March 26, 2015 - On - -, 2015, I contacted - -, who is a Branch Manager ( - # - ) with GATEWAY FUNDING, and learned I can lower my mortgage monthly payment from approximately $2400.00 to $2000.00. I was ecstatic because I would have saved over $400.00 each month. - - sent me via email the DETAILS OF TRANSACTION detailing I would pay that amount. During the escrow process on - -, I was instructed to wire $690.00 and thought my application was completed. On - -, - - contacted me and stated it required me to pay an additional $290.00 because certain expenses wer... |