Shellpoint Partners, LLC consumers have reported over 777 official complaints. Out of the 777 consumer complaints against Shellpoint Partners, LLC, 21% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 99% were processed in a timely manner. 2% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Stop CallsShellpoint Partners, LLC Mortgage incorrect information on your report September 20, 2019 - I had filed a report in -/-/- with you and received a letter from New Rez stating they would correct my credit report after incorrectly handling loss mediation when I was laid off. I now am selling my house and need to purchase a new one and I'm finding out they did not do as they said, my credit is still showing that I was late in -/-/-, -/-/-, -/-/-, -/-/- and they have added an additional one for -/-/- which was called in on -/-/- but they did not apply until -/-/-. below is the original information for the original complaint. They really need to rect... |
Shellpoint Partners, LLC Mortgage struggling to pay mortgage August 14, 2019 - WasapprovedfortrialmodificationwithmymortgageservicerShellpointMortgageservicing,firsttrialpaymentbegan-/-/2019amount$850.00.I'veattachedproofwhereIwasmakingtrialpayments.ShellpointMortgageforeclosureattorneyforeclosedonmyhome-/-/2019whileI'mmakingmypayment.Someonecametomyhomeaskingmetoleavemyhome.I'mrequestingthepropertyforeclosuresaleberescindedanddeedtomyhomebereinstated.Shellpointhasbeendifficulttoworkwiththeydidnotapplymymortgagepaymentstotrialpayments,Ihaveattachedmybankstatementshowingfundswithdrawnfrommybankaccount.SpokewithShellpointcustomerservicewastoldtheydidn'treceivemypayme... |
Shellpoint Partners, LLC Mortgage trouble during payment process March 12, 2019 - - - bought my mortgage and i can not log into my account through their website. I previously filed CFPB complaint number - and received an inadequate response. It stated that since they can log into my account i can too and i don't have a problem. This is comical because i would hope a company servicing billions in home mortgages can log into their own software account ; however, just because they can log in doesn't mean i can. I have called the respondent o my complaint, - - in - - compliance department have have received no call back from multiple voice messages.... |
Shellpoint Partners, LLC Mortgage trouble during payment process December 4, 2018 - -/-/18 I submitted a payment from my account for my mortgage to - - -. Today looking at my bank statement - - double charged my account, causing an overdraft, although I submitted payment once. I contacted - -, and they denied this occurred.... |
Shellpoint Partners, LLC Mortgage struggling to pay mortgage October 4, 2018 - I am losing my home in foreclosure I am trying to to work with my servicer Shellpoint but they are not treating me fairly. they have a sale date for -/-/2018 at - - and I was never notify that was a sale date on the property until a family member saw it on the website last week, I am working to do a short sale and save my credit from more harm but Shellpoint are not giving me the necessary time to get a loss mitigation solution I I need to save my credit at least.. - from shellpoint called on - of this year treating me that she can foreclosure in the house any time she wants t... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 13, 2017 - The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 12, 2017 - In the process of my divorce in -/-/- my ex insisted that as I was to be awarded the home the mortgage was to be in my name. The home was refinanced through - under the guise that it would be in my name only. My ex told me years later he knew before signing the documents it would not be in my name as I had no credit or employment history at the time. I wasnt aware of this until after the final papers were signed. The mortgage was taken out after we were legally separated but before the final divorce documents were signed. His name is the only one that shows on the paperwork, ( loan ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 10, 2017 - - Hardship Statement -/-/- to Shellpoint for : -, OH - Account # : -, OH - Account # : - It has been documented through Consumer Financial Protection Bureau ( Complaint # - ) for the past year that I have repeatedly asked Shellpoint to adjust the APR on my - property. I completed their forms numerous times for both addresses, but they would always send me an additional form. So, the mortgage modification would never be complete for -. I did not request a new modification for -, only -. In -/-/-, I was - for - ( - ) due to mortgages -. My ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 8, 2017 - After - hit -, My father and I were informed that a new flood insurance was issued for our property for -/-/- thru -/-/-. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in -/-/- if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of -/-/- thru -/-/-. We ended up getting flood insurance from - on -/-/-, which extends through -/-/-. I was informed by a worker named - that we show flood coverage for day to date ex... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 7, 2017 - to whom it may concern ; i 'm writing this note because i 'm looking for some guidance in dealing with a situation which i 'm unfortunately stuck in and can not seem to extricate myself from. I started a mortgage modification process with - almost 2 years now. while going through the modification process, - apparently sold my mortgage to Shellpoint Mortgage Servicing with a P.O. in - MI. I was n't very comfortable with how the process was proceeding so I requested to resume my payments to avoid further delinquency while we get the modification finalized. they returned my payments st... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 7, 2017 - I have been paying off the interest plus additional funds every single month on a home equity loan. Around -/-/-, I found out I had - and knew that the principal on my loan would be coming due the beginning of -/-/2017, I contacted the - loan company to find out if I could modify all or a portion of the loan when it came due so that I could pay off some of my medical costs. I was told by them to wait because the loan was sold and the new company would probably offer me better terms. I was undergoing treatment for some - and finally contacted Shellpoint Mtg. Early fall, I was t... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - Hi I 'm writing to complaint about Shellpoint Mortgage company. We are try to do a loan modification I through everything was going fine .I would call every 2 day to check on my loan I got no call back or your loan steel being processed. A few days ago someone from a Realtor company came to my house. Say we have to sign a paper a be out in 30 days. NO WORD FROM MY MORTGAGE COMPANY ABOUT THEY WAS SELLING OUR HOUSE .I HAD TO got To COURT HOUSE TO SEE WHAT WAS GOING ON. THEY NO ANSWER. NOW. HAVE TO A LAWYER .PLEASE HELP ME TO UNDERSTAND WERE I WENT WRONG. SO disappointed In My MORTGAGE COMPANY... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - I refi last year with -, at COE they stated on there title that the 2nd partial claim would be removed, closed escrow. Now tried to go back and lower rate and finding out that -, which is underwriting by -, is showing the 2nd is first position now putting us in a position of not being able to get any at shellpoint to help us out, the 2nd is also now showing in first position but title insured only shellpoint on the property in first position. This is causing us to have to possibly sell our property due to this huge error. Please advise. Thank you.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 5, 2017 - I have had a loan with -. I have been 60 days overdue, but making the current payment for several months. I was told by - that I needed to call on the 1st of the month every month to make the payment. When I called this month, I was told the loan had just been sold and to contact the new lender, Shellpoint Mortage. I never received any information regarding the sale of my loan prior to -/-/2017 the date of my loan sale, and have not received anything to this date, -/-/2017. I have contacted Shellpoint who does not know who I am. They have told me IF the loan was sold to them, wit... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting April 3, 2017 - This is the most unprofessional unreliable non-trustworthy Mortgage Company I have ever had the displeasure of dealing with under any circumstances. ( 1 ) My loan was sold to Shellpoint, and I asked to change my due date so I could pay on my pay week and they flatly refused, which causing me to have to pay late monthly. ( 2 ) I checked my payment history with a representative and was told all my payments were up to date in -. Two weeks later I was told I owed for a missed payment back in -. I did not recollect it, and was told everything was up to date. The representative told me he wou... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 2, 2017 - I received notification from - ( - ) - dated -/-/- ( Exhibit # 1 ) that my home was about to go into foreclosure because I had not paid my property taxes since the second half of -/-/-. My escrow is included in my house payment. Exhibit # 2 is a copy of my -/-/- property taxes. This shows MY account number ; and displays that indeed no taxes have been received since the first half of -/-/-. Exhibit # 3 shows that the monthly property taxes have been being paid out of my mortgage from -/-/-. The last page of this exhibit shows, however, that my taxes were being... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 1, 2017 - We submitted for a loan modification and every day we asked if there was a sale date. Just last week we were told that there was a foreclosure sale date on on -/-/- 2017. We have to work with an assigned loss mitigation representative at Shellpoint mortgage and her name is - - which is never in the office. We have been submitting the same document ( Annual HOA bill ) for weeks and now she says it does n't state if it annual but clearly at the bottom of the page it does. Everyone we talked to said it met the requirement and were very helpful with what they thought we should do so we ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 31, 2017 - CFPB complaint Filed -/-/- Case # ShellPoint - - -, - CA - - said that it will be a big problem to do a short sale for a homeowner that does not have separate business bank statements, no business name, and have not filed taxes for - and -, and therefore underwriting will likely require the homeowner to file taxes for - & -. I told ShellPoint that the homeowner is a sole proprietor - there is nothing wrong or illegal about this. Therefore a separate business 'name ' and 'bank statements ' are not necessary. The homeowner has also already provided a written an... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 30, 2017 - I had a fixed rate mortgage and a set payment of -. Now after my mortgage being sold 3 times it 's now -. Now I 'm late month after month because it 's doubled... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 30, 2017 - We hired a realtor to handle all aspects of this transaction and currently, have a contract pending to sell our home as a Short Sale. Closing date of -/-/-. Shellpoint Mortgage Servicing sent our agent the 'Agreement to Release Collateral Interest ' stating that Shelllpoint obtained approval to release interest for the amount less than the total due on loan. The terms did not include a 'waiver of deficiency ' or statement waiving the right of the investors or Shelllpoint to collect that deficiency in the future. Because of the future liability, we contacted Shellpoint to request modificat... |
Shellpoint Partners, LLC Consumer Loan taking out the loan or lease March 28, 2017 - I am the borrower of New Penn Financial D/B/A Shellpoint Mortgage Servicing. I entered into a contract of sale, on -/-/-, with the purchasers selling my co-op unit located in -. After the Co-op Board approved the sale, my attorney started to contact Shellpoint, on -/-/-, requesting for the pay-off arrangement. Shellpoint shall locate the collateral documents ( original Co-op Stock Certificate and Proprietary Lease ), and notify us, so that we could schedule a closing, at which Shellpoints will get the whole loan payment and I could transfer the title of the Co-op unit to the Pur... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 28, 2017 - I am a customer of Shellpoint Mortgage Servicing and have had issue with my escrow account since -/-/-. Initially Shellpoint did not pay my village property taxes when they were due in -/-/-, even though they deducted the money from my escrow account. I did not find out that this occurred until the - sent me a letter stating I was in default and if they were not paid, my name was going to be printed in the newspaper. I immediately contacted Shellpoint on -/-/- and provided a copy of the letter I received from the village. - days later they paid my taxes ; HOWEVER, they ded... |
Shellpoint Partners, LLC Mortgage credit decision / underwriting March 23, 2017 - I am representing a foreign national buyer who submitted application and got a CD 2 days prior to closing ( attached ), to a surprising news that the loan was not submitted properly and the Loan Officer fired for questionable procedures. The mortgage company stepped in because saw that the file was already approved and placed a new loan officer to resubmit the documents ( new loan file ) to verify. After all that verification, the file was conditionally approved with 3 requirements ( 1 of them a 24 month reserve for monthly payments with a 30 % down payment commitment from the borrower ). Nowh... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 23, 2017 - Shellpoint Mortgage sold my mortgage on -/-/2017 to - but DID NOT notify me. I found out my mortgage had been sold when I received a statement from - on -/-/2017 stating that I was my -/-/- mortgage payment was late. Shellpoint accepted my -/-/- mortgage payment on -/-/2017 and as of today, -/-/2017 HAS NOT forwarded that payment to -.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 22, 2017 - - -, - - - - ( - ) - - - To : CFPB On -/-/- my father - due to a - and my mother was the executive of his state. A few months later I was place on the loan for the mortgage and the deed was registered under my name and my mother 's name and also the house with was already - dollars in late fees. I reach out to - to start the loan modification because of financial hardship. A few months later - sold the loan to - ( - ) - ACCT # -. - sent me a packet witch, include a hardship form to fill out and send back to them. I sent all my f... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - My mortgage was current with -. I became unemployed and it took - months for keep home CA to start making payments on my mortgage so once they started making payments my mortgage became - months behind even though they were paying each month. Initially the program paid the wring amount because - all of a sudden said my reduced interest rate from NACA was only temporary but NACA says it was permanent. During this time my mortgage was sold by - to SHELLPOINT Mortgage Servicing. Once keep home Calif stopped paying my mortgage was immediately - months behind. As I was only workin... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - After being approved for a loan mod in 2016 and making several trial payments ( which are currently being held by the mortgage co. ), my docs were not signed due to my being unable to verify outstanding loan amounts and charges with back-up documentation provided by the service provider. After finally receiving requested pay-off information and corrections to my credit reporting by the agency, I again completed a new loan modification per instruction by Shellpoint Mtg Servicing. My application was denied ( after previously being approved ) with no formal reason provided or opportunity to addre... |
Shellpoint Partners, LLC Debt collection taking/threatening an illegal action seized/attempted to seize property March 21, 2017 - I owned a house that was in foreclosure on 2012, now a Shellpoint Mortgage Servicing is sending me papers for loan modification, homeowners insurance and tax documents on the house that another bank owns. I send them a copy of the Certificate of Sale for the property and I asked them why they contact me and I still no answers. property address - - - - FL -.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 19, 2017 - i am sending paying to my mortgage company they keep returning it this is the second time stating i am 90 days behind while i am trying to resolve the problem... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 17, 2017 - I have been in limbo with moving ahead with a disposition of a mortgaged property. It has been over two years. I have written to Shellpoint Mortgage asking them to either move toward Foreclosure, a Deed in Lieu and I have someone who wants to do a Short Sale. They have refused to move on either one. I am willing to assist them in whichever direction they choose. They only continue to add on fees and services without moving ahead. My hands are tied and I do not know what to do in order to get them to move ahead to some type of closure. I have my registered letters and all of my emails sent begg... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker March 16, 2017 - On - -, - at -, I received a suspicious email that was stated as sent from Shellpoint Mortgage Servicing, the company about which we filed complaints # - on -/-/- and -/-/-. The email was directing me to an unfamiliar website to download files that were supposed to be sent to me from SMS and a deadline retrieval date of - -, - was given. On the side of caution, I did not open the email due to cyber security concerns. On -/-/- at -, I sent an email to -, the person assigned by SMS to our loan account, informing him about my concerns and a... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 13, 2017 - The loan servicer, Shellpoint has been charging me late fees each month for several years when payments are made each month before the grace period. I have contacted them numerous times to resolve this. It has never been resolved. I 'm now reaching out to the CFPB for help.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 13, 2017 - I have been diligently pursuing a loan modification with - and their servicing agent, Shell Point Mortgage, to avoid foreclosure. We have been working on this for almost a year now. Every time we reach the 30 day period that they have to review my information they send me a statement requesting the exact same information again. I am represented by an - and they are as frustrated as I am. Now, I have been sent a letter declining my modification even though I qualify because they state that they did not receive the required information. I have email verification from them and their counsel... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 11, 2017 - The problem is - that NOTHING happened ( i.e. ZERO communication from the new 'servicer ' - no Single Point of Contact info has been received, to date ) - yet a motion for strict foreclosure is set to be heard next Monday, -/-/- -, -. Just prior to last State of CT mediation session -/-/-/-/-, submitted last/final requested employment verification document via email to -, its attorney + the - of CT - - for expected/anticipated modification approval shortly thereafter. Received confirmation letter from Nationstar -/-/- - stating that it would review and f... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 11, 2017 - My old mortgage company sold the loan to a new company they included charges for things legal fees and inspections that I never agreed to pay for in mediation. Now I 'm being hounded and my mortgage has gone back up... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - Complaint - of - with Shellpoint Mortgage. Again another account in which a misapplied payment has led to a foreclosure action. I would strongly encourage the CFBP to audit Shellpoint Mortgage. I am also getting calls from mortgage clients that have similiar issues. My office is in - Ohio which has a population less then -. This company has very aggressive collection efforts and flawed software and could pose a risk to injure a lot of consumers.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - Complaint - of - Shellpoint Mortgage. On this loan I did get behind but on -/-/2016 I made a payment of $2500.00. At that time I believe that paid it current. I was told there could be some additional foreclosure costs due. However a couple of months later I received no correspondence. I called and discovered Shellpoint began foreclosing on the property. Apparently they put the payment in a suspended\partialpayment account where it has remained.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - I have - complaints to file with my - loans which are serviced by Shell Point Mortgage. The constant misapplication of payments has caused me great suffering and great confusion. I am the managing memeber of -. I also have been originating mortgage loans for 25 years. I have had loans with almost every servicer in existence over the last 25 years.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage Servicing refused to provide the contact information for the Bureau of Consumer Financial Protection. During a call in which they requested documents to be sent again for a loan modification, I was speaking to a representative named - on the date of -/-/2017 and had had enough of their incompetence and requested the contact information of the Government entity that regulates them. - refused to provide the name of the CFPB ( which I had to - ) and the contact phone number. She said the information was on the statement and when I demanded she provide the informatio... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 7, 2017 - Shellpoint Mortgage continuously requests documents for a loan modification after they have been sent multiple times. This tactic has caused an unnecessary delay and ultimately led to my mortgage modification to be canceled due to, " you did not provide us with the documents requested ''.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 3, 2017 - SO AFTER TRYING FOREVER TO GET A GOOD FAITH REVIEW FOR A LOAN MODIFICATION FROM -. " - '' ( WHICH WILL BE SUMMARIZED IN A SEPERATE COMPLAINT ABOUT - ) MY LOAN WAS TRANSFERRED TO SHELL POINT MORTGAGE SERVICING " SP ''. SO IN AN EFFORT TO START THE PROCESS OF BEING REVIEWED FOR A LOAN MODIFICATION I WAS PUTTING TOGETHER A REQUEST FOR MORTGAGE ASSISTANCE AND CALLED " SP '' TO LEARN - ACCORDING TO THEIR RECORDS - BECAUSE THERE HAS BEEN ALOT OF CONTROVERSY REGARDING THIS THROUGHOUT THE LIFE OF THIS LOAN ... .WHAT THE MONTHLY MORTGAGE PAYMENT SHOULD BE ( ONCE AGAIN, ACCORDING TO THEIR RECOR... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 2, 2017 - I opened an account with - in -/-/- .... made a final payment in -/-/- .... the home was foreclosed on in -/-/-. Why am I still receiving negative marks on my credit report in -/-/-? I spoke with - and they said they no longer had the loan and that - took this loan over in -/-/-. - said they were no longer in charge of the loan and that it transferred over -/-/-. I would like this removed as it is well beyond the time limit. THANK YOU... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 1, 2017 - - was offered a loan modification with a down payment of $9300.00 from - with a down payment. - sent - the check they cashed it and they never gave her the loan modification. Then she was transferred to another servicer and it has been an on going process of trying to get her loan modified as well as trying to find out what happened to the $9300.00 and why did - take her money and would not talk to her after they received her money.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 28, 2017 - Attempted to do a loan modification with Shellpoint. Submitted multiple sets of documentation over the last 6 months with absolutely no phone contact with them. They just turned me down claiming I do n't qualify for a mortgage reduction. Homes directly across street sold recently at -. I do not accept their decision. Especially since they operate so shady.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - My mortgage was charged off by - the lender in -/-/-. In -/-/- Shell point Mortgage servicing was trying to collect this debt for the - I made a offer to settle the investor accepted the offer and then Shell point notified me of the charge of in -/-/- by the investor and disregarded my offer to settle. Now that the debt is charged off by the investor I want the mortgage released by the investor. I have contacted Shell point several times and have now been instructed by them to put the request in writing under ORC 5301.36 the investor must release the mortgage. In Ohio, a l... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - My mortgage servicing company has not released my mortgage with the county and it has been over the allowed time frame under ORC section 5301.36. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 28, 2017 - I have been waiting on a mortgage release now -/-/2015. In Ohio, a lender must record the satisfaction of a residential mortgage within 90 days from the date the mortgage was paid off. If the mortgage lender fails to comply with this requirement, the borrower may recover, in a civil action, damages of $250.00. This provision does n't prevent the borrower from seeking any other remedies that might be available to him or her. See ORC section 5301.36.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 27, 2017 - My home and the last remaining asset I own of any significance is currently up for Trustee sale -/-/- at - ( property address = - - - -, - -, Ca. -. Trustee Sale no. - ) despite the fact that the title has NOT BEEN DULY PERFECTED. In fact, the purported beneficiary has literally had years and numerous opportunities to demonstrate the extent of their ownership of the debt and have literally provided absolutely NOTHING to show ANY claim to title. Fact is - despite my numerous inquiries via QWR and phone calls their only reponses have been as follows : 1. TO FILE A... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 24, 2017 - I received a " Fee Schedule '' insert in my envelope with my - Tax form from Shell Point Mortgage Servicing. The newly instated fees, of which we have no say over, by this company that " assumed '' my mortgage are excessive, to say the least. In some cases the increase is 100 %. This is an undue, unfair, unrepresented increase. For example, if I chose to have my house appraised, they have created a $1000.00 to assess me. In order to pay my bill, it will now cost me $10.00. It used to cost $0.00. The recording fee went from $0.00 to $100.00. If they choose to hire an attorney for a... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 23, 2017 - My mortgage was purchased by Shellpoint Mortgage Servicing in late 2016. My mortgage was set up with an escrow to handle tax payments. The first tax payment was due - and that deadline was missed by Shellpoint. Note that the tax payment due was $23000.00 and the amount held by Shellpoint already in Escrow is $34000.00 so there is plenty of my money to pay the bill already deposited. Due to being late that tax payment due has increased to $24000.00. I have called Shellpoint several times ( dates may be 1-2 business days off ) -, -, -, -. I have been apologized to each time ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 23, 2017 - Our home went into foreclosure and my home was sold today and wanted to report the illegal activity from the bank.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 21, 2017 - I have been denied twice for a loan modification from Shellpoint in the last 6 months. My initial request went in - and I should have been considered for the HAMP program that was still active. I have sent them proof that I can afford my mortgage payment and have asked them to add the arrears to the balance and give me a fresh start through the MHA program and/or their in-house programs. In the first review, the income that was calculated was not accurate and we were denied for lack of income per a discussion with Shellpoint representative, and so we submitted the package again via an appea... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 21, 2017 - My mortgage loan was tranferred on - -, - from - to - - - - serviced by Shellpoint Mortgage Servicing. The mortgage payment includes escrow payments to cover property taxes and insurance. Shellpoint failed to make the property tax payment and claimed it is the fault of - even though the loan was transferred on - -, - and the tax payment was due - -, -. At this point, I 'm not certain who is responsible but know the money has been collected by Shellpoint. On - - I received a letter from Shellpoint stating my escrow account has a surplus and the... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 19, 2017 - I Have been under a chapter - bankruptcy plan since - 2014 and have paid regular monthly payments to Shellpoint and the trustee. This company has promised several times to send me an account history but nothing happens. I have no idea how my payments are applied since I am not getting any monthly statements either. No one responds to me from their bankruptcy department and I do have a letter on file with them from the Attorney Authorizing them to talk to me.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 17, 2017 - Several banks and servicers have attempted to illegally take my home using fraudulent and bogus documents. - started this in 2008 ; many banks used delaying tactics and phone mills/robosigning and refusing payments to put my home into jeopardy. I have been able to thwart - seperate attempts to foreclose with the help of our local District Judge and Temporary Restraining Orders. I have reliable authoritative witnesses to the 'Transfer of Mortgage ' document - ( recently they cancelled the sale of my home and transfer my case to Shellpoint Mortgage Servicing ) & Shellpoint Mortgage Serv... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 16, 2017 - To whom it may concern, we are filing a dispute regarding the modification offer that was extended on -/-/2017. We completed an RMA package and outlined all of our expenses and income. Our gross income is $6900.00 and our expenses are $5900.00. Thus places our debt to income ratio ( DTI ), is currently at - % on the back end and - % on the front end. These payments being offered are extreme and place or debt to income ratio at a severe deficit. It appears that there was no type of underwriter guidelines being followed to determine our affordability. We feel that this modification ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 15, 2017 - In -/-/-, I purchased a home in -, AZ while on - - in the - - -. I received mandatory permanent change of station orders to - in -/-/-, upon which time I rented the home, but once the renters moved out and the market tanked, and due to a loss of income after my wife lost her employment during the move, I began processing a short sale of the home in -/-/-. Since -/-/-, I have had - buyers for a short sale and on each occasion, the - mortgagers did not come to agreement and thereby causing the short sale purchasers to abandon the purchase. On each o... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker February 13, 2017 - While in the process of refinancing my home on -/-/2017 the loan processor attempted to obtain a payoff letter from Shellpoint Mortgage Servicing sent directly to - and was told it would take 48 to 72 hours to send. On -/-/2017 loan processor was told I being the mortgagee could only request the letter which I did that day and on -/-/2017 on those days was told the same thing 48 to 72 hours to process the letter, on -/-/2017 made another attempt to request the pay off letter I was told i would have to authorize in writing which was done when original request was made to Shellpoint b... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 10, 2017 - I have been trying to get a modification and keep getting the runaround. Now I have a foreclosure sale for next month.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 7, 2017 - 1. Incorrect information disclosed upon transfer of mortgage servicing required under RESPA. Incorrect " new '' account number and mailing address for payments. 2. Payment processing issues - Have n't " found '' my original payment -/-/- and posted someone else 's payment to my account in - -, which was subsequently, and correctly reversed. 3. Terrible customer service, I can not get anyone to to find and post my first payment upon transfer, so I made a double payment. Phone calls get dropped, and if - is supposed to be my Single Point of Contact ( SPOC ), it is not working... |