International City Mortgage, Inc. consumers have reported over 14 official complaints. Out of the 14 consumer complaints against International City Mortgage, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how International City Mortgage, Inc. responded to their complaint) and 100% were processed in a timely manner. 21% of consumer complaints against International City Mortgage, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 7 | 0% |
| Settlement process and costs | 2 | 100% |
| Application, originator, mortgage broker | 2 | 0% |
| Credit decision / Underwriting | 2 | 0% |
| Cont'd attempts collect debt not owed | 1 | 0% |
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Stop CallsInternational City Mortgage, Inc. Mortgage loan servicing, payments, escrow account February 18, 2017 - In - 2016 I made a mortgage payment through International City Mortgage ( ICM ) and unknowingly transposed two of the numbers of my checking account. The payment was accepted and I believed it had been made. After the funds were still in my account some days later, I called ICM to confirm the payment was accepted. I was told it was and to wait a few days for it to clear. I again waited for the funds to clear but they did not. I called ICM and after extensive research on their end it was discovered that my bank had rejected the payment because of the account number error. This was now some t... |
International City Mortgage, Inc. Mortgage credit decision / underwriting February 4, 2017 - I went through the entire process, submitted everything that I was asked, signed a contract, filled out application, got my credit pulled twice and basicall did everything I was asked to do. While waiting for the process to be completed, I sensed that there was something wrong with the process. I signed my contract the - of - - and my credit was pulled, which was n't a problem, however the representative - - - also known as - ) asked me for my bank statements and check stubs every month ( even up until - of this year - - ) ). The amount of excuses I received and t... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account November 2, 2016 - - - has repeatedly reported late mortgage payments made on time and verified via confirmation. International City Mortgage ( ICM ) has failed to assist/correct the fraudulent reporting of its mortgage payment processing center " - - ''. The excuse for the failure of - - to properly and promptly apply payments provided by ICM is that we provided " incorrect account information :. THE ACCOUNT INFORMATION ( BANK/ROUTING NUMBER ) WAS PROVIDED E-ACTLY AS INSTRUCTED BY - - AND IS E-ACTLY AS NOTED ON OUR CHECKS. Every payment has been made on time and is verified by confirmati... |
International City Mortgage, Inc. Mortgage settlement process and costs January 13, 2016 - On - -, 2015 at the signing of loan docs, I was given a final closing disclosure to sign by International City Mortgage which indicated the total cash at closing for my total down payment would be $13000.00 ( which included my - initial down payment, a $4000.00 gift from my uncle and and IRS debt I needed to pay ). I told them this amount was not correct that it should not be more than $13000.00 ( My total Down payment ( which included my - initial down payment and a $4000.00 gift from my uncle ) plus my IRS debt ). I was told that a clerical error was made on the closing d... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account December 22, 2015 - Our loan was recently sold to a new company : International City Mortgage. It has been impossible to set up automatic payment through their website ( the only way they have to set up automatic payment ), despite receiving confirmation emails from them that we successfully registered for their automatic payment system. We have had to pay late fees for a few months while trying to resolve this. Phone-based customer service has been completely unhelpful and was unable/unwilling to set up automatic payments. Customer service told us that receiving confirmation emails from them, stating that we had... |
International City Mortgage, Inc. Mortgage application, originator, mortgage broker November 29, 2015 - To whom may I concern, hello my name is - - I m resident in - I apply loan through your - - - - - - tx -, - branch residential mortgage loan orginator name - - - # - and branch manager name said - - # -. I m really disappointed and frustrated from there service they miss educate me and miss guide me I m a first time buyer this was my first home my all family was so excited about it, - - call me through my bank representative to apply my FHA loan he get my all information over the phone and call me back same day and said I m approve fo... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account November 20, 2015 - I have a loan with International City Mortgage ( ICM ), serviced by -. I have an escrow account to save monthly for County ( Property ) Tax and Hazard Insurance. On my Annual Escrow Account Disclosure ( dated -/-/15 ) I noticed a withdrawal from my escrow account in the amount of $220.00 for Misc Escrow '' back in - 2015. I received no notice that this amount was being deducted from my escrow account. I do not know what this withdrawal is for ( ICM / - provided no notice or accounting of the $220.00 they stole '' from my escrow account ). I contacted - to find out about... |
International City Mortgage, Inc. Mortgage application, originator, mortgage broker June 2, 2015 - I am a - and I sent a client to iCity Mortgage in the beginning of - 2015. On - -, 2015, we executed a contract for a typical 30 day closing. On - -, 2015 they finally closed it. However, the entire staff that worked on this file, did not work with a Time is of the Essence '' sense of urgency throughout the entire process. At the end of a closing extension for 2 weeks, - - was to be the latest the seller could close, as they had plane tickets and were going out of the country for a month. We were in and out of underwriting because they kept coming up with items that ne... |