Alabama Housing Finance Authority consumers have reported over 19 official complaints. Out of the 19 consumer complaints against Alabama Housing Finance Authority, 21% were disputed by the consumer (i.e. the consumer was not happy with how Alabama Housing Finance Authority responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Alabama Housing Finance Authority resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 10 | 30% |
| Loan modification,collection,foreclosure | 6 | 0% |
| Settlement process and costs | 1 | 0% |
| Application, originator, mortgage broker | 1 | 100% |
| Credit decision / Underwriting | 1 | 0% |
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Stop CallsAlabama Housing Finance Authority Mortgage loan modification,collection,foreclosure April 9, 2017 - We signed a mortgage on -/-/- and moved into our new home that weekend. In -/-/-, my husband was - and was released. Then in -/-/- he was injured on the job. He went out on injury leave and our true hardship began immediately as he had no remaining sick time. After months of back and forth, an - was finally done and it was determined that he had a - that would require - at some point. In -/-/-, he was let go from his job and we hired an attorney to help us seek a " lost wages '' settlement since NC law states that all work injuries must be slip and fall or vehic... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account April 7, 2017 - When the mortgage company that is part of the Alabama Housing Finance authority reassessed my loan in -/-/- of this year they added - dollars to my mortgage loan. they claim this is because they sent to much money to my insurance company. My insurance company refunded me for the loan. Below is my entire correspondence with the company through email -, - - - - - Forwarded message - - - - - From : " - '' & lt - & gt ; Date : Thu, -/-/2017 at - - Subject : - : RE : Fwd : To : " - '' & lt ; - ; Cc : " - '' & lt ; - ; We can no longer afford the pa... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account March 25, 2017 - A company called servi solutions contacted me via mail and claimed my loan had been transferred to them. I then received a bill from my original lender and this new lender raising my concern. I called both companies. My original lender had no record of it being sold and warned me not to send anyone else money unless I received a letter from my current company stating they transferred my loan. I called servi solutions and a woman told me dates it was bought and transferred and seemingly sounded very trustworthy. I called my dad for advice, he said it could be a scam, and looked up servi solutio... |
Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure December 20, 2016 - Servisolutions refused a payment a month late, stating that our contract forbids anything but complete up-to-date payments ( so after 30 days, we needed to pay two full months, not one month behind ). There is nothing in our contract that states this. As we began to see we could not catch up, we contacted a counseling service which advised that we send a certified - request, which by law they are required to accommodate. The company refused to set up a meeting and called us to yell at us that it would be a waste of time because our contract forbids any modifications. They also said, without... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account August 12, 2016 - For two years in a row now, my mortgage company has paid my homeowner 's insurance late prompting the insurance company to issue a cancellation notice. The mortgage company then responds with a threat that if no insurance coverage is active, new coverage will be purchased at an astronomical expense to myself. This year, the lateness of the payment has also incurred late charges for which I will not be responsible. The company is based in Alabama and is called ServiSolutions.... |
Alabama Housing Finance Authority Mortgage application, originator, mortgage broker June 20, 2016 - I applied for an FHA home loan a month ago in conjunction with an Alabama Housing Finance Authority - ( down payment assistance ) I was told the loan would be approved, but just found out from the mortgage loan officer, today, - -, 2016 that I do not qualify for the Alabama Housing Finance Authority - because I am married and estranged from my husband who is living - and can not be contacted to state his income and give his authorization for me to purchase the house. I am just stunned because I was led to believe that everything was o.k. and closing would be - -, 2016. For... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account March 11, 2016 - ServiSolutions is my servicer. They paid taxes of $3300.00 on -/-/- for parcel # -. My tax bill for -/-/- was $590.00 and my property parcel # is -. This error created a negative balance in my escrow account. I received my statement and contacted them in - - to correct the error. It was not corrected until - -, - when they paid $650.00 on the proper tax parcel. This payment came out of my escrow account and included a $45.00 penalty for late payment and $23.00 interest charge on late payment. They did an escrow analysis at the beginning of this yea... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account February 2, 2016 - I had my mortgage with - Mortgage and now it has been transferred -, which is serviced by ServiSolutions. I was not notified of the transfer until the transfer had already happened, and my mortgage payment that I scheduled for - -, 2016 ( which was due -/-/2016 ) did not go through to - because they had already transferred it from that point. I have received nothing from ServiSolutions and have n't been able to pay through them via their site or phone because neither have worked for me ( the site is saying they do n't have my loan and no one is picking up the phone ). I on... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account January 18, 2016 - My mortgage contract specifies that the mortgage company ( ServiSolutions, in this case ) is responsible for paying my property taxes ; however the taxes were not paid, and are now 2.5 months in arrears. I can accept that mistakes happen, and that it may take time to fix said mistake ( s ), but 2.5 months is not an acceptable amount of time for this issue to still be unresolved. As near as I can tell, with the information I have access to, ServiSolutions attempted to pay the taxes ( I assume by issuing a check ), but some error was made and the funds were returned to ServiSolutions and credite... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account December 10, 2015 - I made the first mortgage payment - - for my first payment due in -. I made the payment online with no issues. I then tried to make my - 2016 payment the first week of - online but - - -, - site would not let me. I tried several more times with no success. I then noticed that it was showing a " - '' balance on the principal. I called the automated line for mortgage help and it stated it was payed in full, which I knew was not correct. On - - I called and spoke directly with - - - personel. They advised me that my mortgage had been sold and they did ... |
Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure November 3, 2015 - ServiSolutions, the mortgage servicing department of the Alabama Housing Finance Authority, wrongfully foreclosed on homeowner - home located at - - - -, - -, WA -. ServiSolutions failed to timely renew the homeowner 's insurance, then forced-placed more expensive insurance, and then failed to mitigate unnecessary foreclosure by failing to work with homeowner to apply for loss mitigation. Homeowner is - and lived in his home with his - son. ... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account May 15, 2015 - This is to inform and note that I received a very unpleasant phone call from Servisolutions representative - - - on - -, 2015. - contacted me in a very threatening aggressive and demanding tone requesting what he stated were missed mortgage payments while chewing in my ear. I informed him that I had sent - - 2015 payments together. He asked several times why are my payments late? I explained that I had already contacted Servisolutions regarding my mortgage transfer and why was it transferred. I explained that I was advised to wait until I received confirmation from SS s... |