Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

I received notification from - ( - ) - dated -/-/- ( Exhibit # 1 ) that my home was about to go into foreclosure because I had not paid my property taxes since the second half of -/-/-. My escrow is included in my house payment. Exhibit # 2 is a copy of my -/-/- property taxes. This shows MY account number ; and displays that indeed no taxes have been received since the first half of -/-/-. Exhibit # 3 shows that the monthly property taxes have been being paid out of my mortgage from -/-/-. The last page of this exhibit shows, however, that my taxes were being paid to the INCORRECT tax account number, as well as the wrong person 's ( notice the name and address ) name and address. Exhibit # 4 shows a letter dated -/-/- showing the agreed upon repayment plan amount of $1200.00 from -/-/--/-/-. I received in the mail today the updated payment plan ( Exhibit # 5 ) for the remaining eight months -/-/--/-/- payment of $1100.00.


when they raised my repayment plan amount from the agreed upon $1200.00 to $1300.00 when I called them to make my -/-/- payment. The only response I could get, when asked why, is that 'This is what the system is telling us '. Upon, finally reaching the escrow department, they informed me, the payment was being increased because I had to pay the outstanding tax balance, while they waited for the refund ( from the county ). The mortgage company had made the correction in -/-/-. It was at this time, ( -/-/- ) I contacted my adviser. He spoke with Shellpoint Mortgage and told them we were going to file a suit and report them to CFBP. I had heard nothing yet, by -/-/- ; and wanted to get this situation resolved before I made my -/-/- payment. Once again, three phone calls got me nowhere, except " We are working on this. '' I reiterated that I would be starting law suit proceedings and referring them to CBFP. Amazingly, later that afternoon, the supervisor called me directly to state that the escrow situation had been cleared up and the remaining eight months of my repayment plan would be $1100.00. I received this confirmation in the mail today, and do not plan to accommodate any adjustments they might suggest be needed.