Nationstar Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated that if the check doesnt clear they will be resubmitting for the $910.00. Are you kidding me? I am not a time traveler, I havent lived in -/-/2017 yet so the bill is not due. I asked them why dont they take -/-/- through -/-/- in -/-/- too? I dont owe them any money but they insist that they will present -/-/2017 mortgage again for payment if the funds dont clear. These people are vampires! They are monsters and they dont have any respect for the american consumer. I am a new home owner and I have been thinking ahead to stay current. I have never been late. I am a normal person and they took $910.00 from my account on -/-/- that was not due for 4 weeks a week after I paid them $830.00 that they were due. They insist that they are correct for taking that -/-/- payment 4 weeks early because I gave them autopay rights. $1700.00 in one week. My budget is destroyed. How am I supposed to be responsible for my other bills when NationSTAR just took all of money plus the over draft?

Nationstar Mortgage customer in Texas
Apr 05, 2017

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Nationstar MortgageComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20153/20165/20169/201611/20162/20174/2017050100150200250Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nationstar MortgageLoan servicing, payments, escrow account0.7%95.2%0.4%1.2%0.1%1.0%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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