Nationstar Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated that if the check doesnt clear they will be resubmitting for the $910.00. Are you kidding me? I am not a time traveler, I havent lived in -/-/2017 yet so the bill is not due. I asked them why dont they take -/-/- through -/-/- in -/-/- too? I dont owe them any money but they insist that they will present -/-/2017 mortgage again for payment if the funds dont clear. These people are vampires! They are monsters and they dont have any respect for the american consumer. I am a new home owner and I have been thinking ahead to stay current. I have never been late. I am a normal person and they took $910.00 from my account on -/-/- that was not due for 4 weeks a week after I paid them $830.00 that they were due. They insist that they are correct for taking that -/-/- payment 4 weeks early because I gave them autopay rights. $1700.00 in one week. My budget is destroyed. How am I supposed to be responsible for my other bills when NationSTAR just took all of money plus the over draft?

Nationstar Mortgage customer in Texas
Apr 05, 2017

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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