Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Other transaction issues California

I applied the wiretransfer by - from US to another proper account in -, but the destination bank refuse to accept the transfer because I did just state my first name ony but not first and second name. I was trying to call the wiretransfer of the bank and also the branch I have the account but just long time waiting. I had tried so many times but just waiting on the commuter. Now I am traveling in another country so I can not go to the branch personally. The amount is already debt in my origin acc but I cant receive it by the destination bank. I need to amend the beneficiarys name or ask to refund the amount to my acc. asap.