Review and analysis of 23 consumer complaints against SunTrust Bank
Out of the 23 consumer complaints against SunTrust Bank Money Transfers, 35% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Fraud or scam | 7 |
| Other transaction issues | 6 |
| Money was not available when promised | 5 |
| Wrong amount charged or received | 4 |
| Other service issues | 1 |
SunTrust Bank problems caused by my funds being low February 14, 2016 - At the end of business on -/-/2016, my commercial business account had an available balance of $31.00. The bank indicates that a transaction from LawDepot.com in the amount of $33.00 placed the account in an overdraft status of $ ( - ). Subsequently, all other transactions ( - - transactions of $1.00 each, and a - 's transaction of $9.00 for a total of $20.00 ) were paid, with associated overdraft fees of $38.00 per transaction. The preceding produced an account overdraft status of $ ( - ). However, based on bank, cash management, and merchants ' date and time ... |
SunTrust Bank deposits and withdrawals February 11, 2016 - My name is - - and I am the -. On or after - -, I opened up - business checking account ( s ) with SunTrust - I was in the branch for several hours working directly with the branch manager, a personal banker and a merchant account representative. I specifically, requested that my accounts be linked to prevent overdrafts, along with other request. I left that meeting with the direct impression that all of my needs had been met. On or after - -, I filed a dispute inside of the branch regarding - debit card charges that were wrongly assessed to my account. To date ... |
SunTrust Bank deposits and withdrawals February 10, 2016 - Suntrust allowed a debt collector to garnish my wages, even though my wages are from - ( social security ). I informed the creditor, -, that I was very ill and on -. I lost my job because of my health, yet had been consistently paying the creditor, - before I lost my job. I called - - - ( creditor ) informing that I lost my job and was applying for -. They refused to work with me. Suntrust never sent me a letter warning me of garnishment or to confirm my source of income ( which is an ETF deposit monthly from Social Security ). Suntrust allowed both my savings and check... |
SunTrust Bank account opening, closing, or management February 10, 2016 - In late -, early - of 2015, I made some purchases that were supposed to go through my - account to my - - account. Instead, - erroneously charged my Suntrust account. I had been trying to remove this account from - for months but kept getting errors. I contacted Suntrust to stop any transactions from - and -, the banker, told me she would handle it. Weeks passed and my account went negative from the issue because the charges were never blocked. I contacted my banker again, only to find out she was no longer with Suntrust. The branch manager at the time stated she wou... |
SunTrust Bank using a debit or atm card February 9, 2016 - To : Consumer Financial Protection On -/-/15, I asked my wife, - to deposit my retirement check into our -. I have always considered the organization to be a part of me even though wife started the organization before I met and married her. Down through the years, we have deposited many of my checks into that account which has never been a problem for us. My wife have handled very large sums of money for me EVEN BEFORE WE GOT MARRIED AND SHE HAS NEVER TAKEN FROM ME.. I will always trust her and she the same with me. After she told me what happened we both were beside ourselves. I c... |
SunTrust Bank deposits and withdrawals February 6, 2016 - On - - 2014 I received notice from SunTrust Bank that a check I received by mai for $2500.00 had been returned and a deposit item return fee of $12.00 would be charged to my account. I accepted the actions and fee assessed to the account and considered the issue closed and the $2500.00 deposit would be reversed from my checking account balance. On - - I receive notice that SunTrust Bank had turned my account over to their fraud / - department, closed my my checking and savings account, and submitted a fraud report to Early Warning Services ... - in - Arizona. My i... |
SunTrust Bank account opening, closing, or management February 6, 2016 - On - -, - SunTrust - branch rep - - opened a personal acct for me, I clearly told her to put promotional code on the new account with $200.00 bonus. I also asked her to print out promotional offer for me. I have email confirmation showing the account was enrolled in promotion on - -, -. On - -, - I had more than $2000.00 direct deposit came into my account which qualified the promotional offer requirement. This Rep told me it takes about - weeks to get promotional bonus. Now it 's been 5th week after the account met all promotional requirement. Howeve... |
SunTrust Bank application, originator, mortgage broker February 5, 2016 - Do to recent events that Loan # - is missing a large amount of funds from escrow & loan principal balance, further there is evidence of misapplied, duplicated, removed funds and faulty -. The borrower is requesting evidence which SunTrust has so far ignored. SunTrust stating that they originated the loan but now they are only the Servicer NOT the Note holder/Investor. Certified Copy of the Note, all Assignments and Endorsements. ( see attached official Request ) ... |
SunTrust Bank problems caused by my funds being low February 3, 2016 - On the nigh of -/-/2016 to -/-/2016 it appeared that Suntrust reorganized my transactions to create more overdraft fees that there should have been had they be posted in the order received. ... |
SunTrust Bank account opening, closing, or management February 2, 2016 - On - -, - I with my daughter visited your Bank at - - - -, -, GA - and opened account for me and my daughter to enable me to keep deposit in it for my and my daughter 's expense and for her school fee. - - after completing all necessary documentation and formularies and after checking our Passport and other ID and keeping its copies opened our account with your Bank. On same day letters with heading Welcome to SunTrust Online Banking as also issued to both of us. Later Debit card was also issued by them. On - - I was in -, my daughter informed ... |
SunTrust Bank loan servicing, payments, escrow account January 30, 2016 - - I am filing this complaint because : 1. I was not given an address or expected monthly payment date of the HELOC during the closing at the - Suntrust Bank location 2. I was given the run around in attempting to find out why the account remained frozen 3. The number I was given to pursue the issue was for the " Home Retention '' department at Suntrust and I fear that I was intentionally misdirected in my search for answers so that Suntrust could foreclose on my home 4. I was not informed that the account would be closed based on my answer to the question, " Do you feel the bank was at f... |
SunTrust Bank loan servicing, payments, escrow account January 30, 2016 - I became behind on my last months mortgage which was due -/-/-. A - unidentified call kept showing up on my phone - It turned out to be my mortgage company Suntrust - I talked to them and told them I had previously requested a HAMP package from their - office - they stated they had to ask me to pay the amount of last months payment asap and that they would call EVERY DAY until they were told by the HAMP office that they did not need to or until I paid it. They have called every day sometimes more than once a day since. I consider this harrassment. I have already sent my paperwork fo... |
SunTrust Bank problems caused by my funds being low January 28, 2016 - This complaint is in regard to Suntrust Bank and their overdraft practices. Recently, I inadvertently overdrew my account by $42.00 through - transaction. The next day, several items that had been previously pending cleared my account and I was assessed - overdraft fees for $36.00. One the day these transactions cleared, the purchase that overdrew my account was still pending. All of the transactions posted to my account with a positive balance. Suntrust advised that overdraft fees begin the moment the " available balance, '' becomes negative. That is, the balance in the account that... |
SunTrust Bank loan modification,collection,foreclosure January 27, 2016 - It is with great frustration that I am submitting this complaint. I have requested a loan modification twice with SunTrust to no success.. I am definitely not accepting their decision. They do not want me to appeal the denial. I feel their decision was based on incomplete or un-reviewed information. They have send me a list with various option indicating eligibility and ineligibility. I want my house. I am not accepting a deed in lieu. Why can they work out a plan that will allows to remain in our home. They have not consider the circumstance beyond my control. I was diagnosis with -.. I... |
SunTrust Bank making/receiving payments, sending money January 27, 2016 - SunTrust has now processed - checks from a business located in - through my personal checking account in - Florida. They were made aware of the situation in - and did nothing to protect my account. It happened again in - ( twice within a couple of days ). No one can say what happened as the source of the error. They supposedly put a block on my account for any checks greater than the # - but that did not prevent the situation from happening a - time last Saturday. Their comments have included well the other account number is similar to yours and we can not tell when or whe... |
SunTrust Bank shopping for a loan or lease January 26, 2016 - I applied for an auto loan online with -, a Division of SunTrust Bank, via their advertisement on -. They gave me the option to have my personal information forwarded to another bank in the event I was n't approved for their loan ; I denied the option. They did n't approve me for the loan, and made a " hard inquiry '' on my credit report which caused my credit score to go down. I knew my credit score before filling out the application. Why did n't they simply tell me the required credit score so that I could avoid the " hard inquiry ''? I suspect that they want people ( that they are goi... |
SunTrust Bank account opening, closing, or management January 25, 2016 - I was told if I opened an account that after I put in $500.00 by a certain date I would receive $100.00, and after $2000.00 I would receive another $200.00. I opened by account in -. On - - I met the $2000.00. I was told I had 8 weeks before I would receive the money. I never received the money by - -. I went to the bank that I opened the account at and was told I met all requirements and should have the money by - -. After the - I called sun trust complaints department and was told I had someone working my account. A couple days later I was called and told th... |
SunTrust Bank using a debit or atm card January 25, 2016 - This is the 2nd complaint about the same, unresolved issue. Let me start by stating that I do not think all the parties at SunTrust Bank are addressing or communicating with each other over this issue. The first problem comes into play that I did place a charge in - - for $160.00. Upon deciding that I did not want the service and did not like what was provided, I decided to contact - - and let them know to remove the charge. Between - and portions of -, I requested the merchant, - -, to remove the charge. Upon speaking with several of the representatives, the first of... |
SunTrust Bank account opening, closing, or management January 25, 2016 - I had started a loan modification process with Suntrust, they immediately started reporting damaging and wrongful information about my account while being under loan modification process, which by law they ca n't! - Suntrust requires you to NOT pay your loan for the - 6 months to qualify for loan modification, so that they can start loan modification process, meanwhile they were submitting to credit bureau that i was behind 160 days then - again and on & on. I got fed up with their loan modification process, I ended up selling my home and " paid off '' Suntrust in full along with thei... |
SunTrust Bank loan servicing, payments, escrow account January 23, 2016 - My mortgage is scheduled for foreclosure sale in -. I have been trying to do a modification on my home for months now but to no avail. Please assist me as I am trying to save my home. ... |
SunTrust Bank deposits and withdrawals January 23, 2016 - Sun trust bank put a one week hold on a deposit I made on - -, 2016. I have document proof that each of the - checks that made up the deposit were cashed at the respective banks on - -, 2016. Talked with a supervisor on - -, 2016 and was told they would release the money on the next day. They did not and they refuse to explain why the hold is still in place. Statement says the hold will release on -/-/2016. This is wrong! ... |
SunTrust Bank problems caused by my funds being low January 22, 2016 - I overdrafted my account at the ATM in order to pay a bill but immediately deposited cash back into the ATM in order to bring my account back over - dollars in positive balance. SunTrust 's policy is to waive overdraft fees if they are covered in the same day. The next morning I woke up to see that SunTrust had charged me - dollars in overdraft fees in order to bring my account overdrafted again. As I already deposited all my cash into the ATM, I ca n't do anything to bring the account back into the positive. When I called and talked to multiple supervisors and managers, they said they w... |
SunTrust Bank loan modification,collection,foreclosure January 21, 2016 - I currently have a first and second mtg with Suntrust Mtg co from - Va. In - - I applied for a Mtg modification. I requested a mtg modification due to reduction in income from retirement. On - -, - I spoke by phone with the modification debt, - and -, they advised of additional information needed. They were n't really helpfull just reading from a script. Then on - - I received a letter indicating that my application for modification was turndowned. How can one day add info is needed and then it 's turned down. I 've called for the rep assisgned to my application ... |
SunTrust Bank dealing with my lender or servicer don't agree with fees charged January 21, 2016 - I was in school for over six years, - of my loans was sold to various lenders. I was never made aware of this and now 6 years later, it is the only negative thing sitting on my credit report, and almost double the original amount. The contacted the collection agency about payments or settlement and they want far above what I can afford, and almost 2 years worth of payments. ... |
SunTrust Bank problems caused by my funds being low January 20, 2016 - I accepted Suntrust bank overdraft protection after reading their disclosure statement and what I needed to know about overdrafts and overdraft protection. In their statement it says : " An overdraft occurs when you do not have enough money in your account to cover a transaction, but the bank pays it as a courtesy. Suntrust can cover your overdrafts in two different ways '' : 1. We have standard overdraft practices that come with your account 2. They offer overdraft protection plans. It continues : " You will incur a fee of up to $36.00 each time an overdraft is paid. '' On -/-/2015 m... |
SunTrust Bank account opening, closing, or management January 15, 2016 - SunTrust Bank received a payoff on a consumer loan for a double wide mobile home in my name and my wife 's name and instead of sending us the title they filed a lien in the name of - bank and forwarded the title to - bank whose sole role was to issue a check for us. - Bank has no financial interest in our loan on our double wide trailer. Additionally - bank is unable to deliver the title to us as they do not seem to have it. ... |
SunTrust Bank managing the loan or lease January 15, 2016 - I purchased a vehicle from - of -, North Carolina on - -, -. The vehicle became totaled in an accident on - -, -. It was financed through SunTrust Bank. There was GAP coverage through - - - -, a prior complaint to the CFPB from me ( Case # - ) could not be resolved as - was not an entity registered with your agency and the matter has been referred by you for further investigation. The initial comprehensive coverage on the car was paid promptly by my insurance company, - - -. Despite a clear representation in the contract. " This addendum amend... |
SunTrust Bank loan servicing, payments, escrow account January 15, 2016 - i received a letter from my mortgage servicer stating that my " flood insurance had expired '' I have been with the same lender on the same property for over 5 years and NEVER had flood insurance, therefore it could n't have expired. I called them and told them their letter was in error. they responded that they will be putting a forced policy in place. they stated they sent me a letter of notice -/-/- which I never received. I did receive a second and final notice on -/-/-. I called them when I got it. they said the letter was in error, but that FEMA had notified them that I am in a... |
SunTrust Bank other transaction issues January 14, 2016 - On - - 2015 Initiated $850.00 Wire Transfer reference number - Debit from my SunTrust Account to Recipient my Son 's Account at - - bank -. Money transfer pay through - - - and then Recipient 's to - - bank -. Currently Bank - - Holding my money $850.00? do not know reason why? ... |
SunTrust Bank loan modification,collection,foreclosure January 14, 2016 - I filed a Ch. - Bankruptcy in the - - of California on -/-/- and after completing the plan was discharged on -/-/-. The Trustee noted a property mortgaged by SUNTRUST MORTGAGE as " REJECT & RETURN '' and by Order of the Court, the property was returned to SUNTRUST MORTGAGE and subsequently sold. - currently reflects SUNTRUST MORTGAGE as a " Negative Account, Closed Account '' however it continues to report the status as " Wage Earner Plan ''. - reflects negative payment history entries for SUNTRUST MORTGAGE for the month of - -, during which I filed bank... |
SunTrust Bank deposits and withdrawals January 13, 2016 - My name is - -, and I am the -, and we have done business with SunTrust bank for over 20 years, turning over in excess of >= $1,000,000 per year. On -/-/15 we contacted SunTrust Fraud department to report - checks, totaling $210000.00 that had been fraudulently endorsed and fraudulently deposited through - into a third party account that was not the payee on the checks.. SunTrust assigned - - from their fraud department -, and on the very first telephone conversation we had with - she informed us that SunTrust were not liable for any claim, but would do e... |
SunTrust Bank account opening, closing, or management January 13, 2016 - I had a checking account with a debit card with SunTrust. The debit card carried a $75.00 annual fee. I received a letter in the mail stating that they no longer wanted to continue my banking relationship and requested I close the account ( or they would close it by a certain date ). However, since I paid the annual fee for the debit card and will not be able to use it for the entire year I paid for, I requested a refund ( full or partial ) and was told they would not issue a refund. So They took my fee for a year, then closed my account after 6-7 months, but are keeping my annual fee. ... |
SunTrust Bank deposits and withdrawals January 13, 2016 - Suntrust Bank has held $45000.00 in a ledger account and went on notice approximately - -, 2015. There was unlawfully holding funds they were not entitled to. Again two times the same thing happened and on the third check Suntrust exposed themselves by transferring the funds back into my account. I had to retain counsel to protect my interest and was n't even given statutory interest ( 4.75 % ). Suntrust gave me .6 % today when they FINALLY released my funds today for $45000.00. Also my counsel took - % because I was totally neglected by Suntrust with all my emails since - 2015... |
SunTrust Bank loan servicing, payments, escrow account January 12, 2016 - After the two years of paying PMI ( Private Mortgage Insurance ) in addition to the mortgage on our house, we applied to have our PMI removed since we had paid off - % of our house value with SunTrust Mortgage Corp. We worked with SunTrust to find out what steps were required - they told us to submit an application to remove the PMI. We did, and a month later we received a letter in the mail stating that we also needed to include a check to cover the cost of the appraisal. We sent off another application, this time including the check, to the PMI department. After over a month of no contact... |
SunTrust Bank deposits and withdrawals January 12, 2016 - In contacting bank on check card service which overdraft fees were charged ; we never opted in for overdraft protection. they constantly said it does not apply to you but would never show me the rule and it is not in the rule book for business accounts. The - deposit on the - of - - was cash ; but they called it a check and waited a whole day to show credit on -/-/-. if credit was shown on - of - none of this would of happened also all these debits for the - was on monday. some of those debits incurred on the - & - on the weekend when were they processed su... |
SunTrust Bank loan servicing, payments, escrow account January 11, 2016 - Based on reports released, I was eligible for payments ; a borrower must have had a mortgage loan owned by the - ( better known as " - '' ) or the - ( better known as " - - '' ). The loan had to have been serviced by SunTrust and the borrower must have applied for and started a HAMP trial with SunTrust by -/-/-. The borrower must also qualify for at least one Victim Compensation and Restitution Plan category. However, the borrower 's loan does not need to be currently serviced by SunTrust, and it does not matter whether the borrower entered into a HAMP or alternative modifi... |
SunTrust Bank loan servicing, payments, escrow account January 11, 2016 - Our mortgage was sold to Suntrust Mortgage. WE have had nothing but trouble with this company since the sale of the mortgage. First the company did not pay our home owners insurance and we had to call to get that fixed, then they did not pay our property tax, that required another call and being transferred from department to department to get that problem fixed. These problems are not even what my complaint is about. When I called to see what was going on with the nonpayment of my home owners and taxes, I told the person I spoke to that I was on - and would only be able to make my payments... |
SunTrust Bank loan servicing, payments, escrow account January 8, 2016 - We have been in our home for 2.5 years and have done a lot of work on it. We have a conventional, fixed rate mortgage to which we initially put down 10 % at closing. We have contacted our mortgage provider in order to obtain a reappraisal because we believe the value of the home has increased and that our loan to value should give us at least 20 % equity in the home. The mortgager ( to whom our mortgage was sold by our original mortgage company ) stated that because we have not been in the home for at least 5 years that our loan to value must exceed 25 % equity. Is this consistent with Homeown... |
SunTrust Bank deposits and withdrawals January 7, 2016 - I opened several accounts with SunTrust Bank. When I returned back to the - after several years to check on the accounts SunTrust Bank representative donot recognize any of the accounts ( one account was an IRA ). I have checked such websites -. These accounts were opened in the late -. ... |
SunTrust Bank problems caused by my funds being low January 7, 2016 - My personal account is with Sun Trust bank. The paoblem is with a practice that banks use known as reordering transactions. On - - - I had numerous transactions that I made for the - season. On Monday - - - I had a balance of $45.00. I went to - and spent about $10.00 on my debit card, The next morning - - - i look at my phone and see that I am now negative over $400.00. I expected to see - overdraft fee because my wifes check that was direct depositied from her employer was incorrect, they did not pay her the full amount due by - of dollars. That b... |
SunTrust Bank problems caused by my funds being low January 6, 2016 - I 'm being charged an ISF penalty that does not make sense to me. The bank says larger entries are prioritized when payments are pending regardless if those smaller entries come previous ( 3 days ), even if those previous pending entries were being covered with sufficient funds. How so? ... |
SunTrust Bank deposits and withdrawals January 6, 2016 - cfpb compliant # - Sometime in 2015 a so call, friend, - - - - - - , - - , Maryland -, ( - ) - illegally and without my authorization apparently withdrew over $40000.00 from my SunTrust checking account. SunTrust bank allowed this to happen and refused to investigate after my repeated request to do so. Another friend and neighbor, - - on my behalf went to SunTrust Bank several times and requested that they investigate the theft of my funds. I requested SunTrust to forward my checking account statement including copies of all withdrawals. They refused... |
SunTrust Bank problems caused by my funds being low January 5, 2016 - On Sunday -/-/- I incurred a restaurant charge on my debit card for $61.00. I at the time had an outstanding balance in excess of $200.00. This item was listed immediately as a pending charge. On Tuesday -/-/- I submitted a return for a purchase that was credited $22.00 to my debit card from where I returned an item. This credit did not show until -/-/-. I also purchased an item for $8.00. Again I had an outstanding balance of at least $200.00. This item also showed up immediately as pending. On -/-/- I had a utility payment to hit my checking account in the amoun... |
SunTrust Bank deposits and withdrawals January 5, 2016 - I have pictures to support my claim. Suntrust has charged me overdraft fees on settled positive balances. On - -, I had an ACH payment and credit card payment that has been posted on my account on the -/-/-, but they have, on their end posted it as a pending transaction and moved a payment that was done on - under the posted - payments. I was told by the manager of Suntrust that this is a practice of theirs. To move the higher items, even though they are not posted under the lower items that are posted, and directly above deposits to pay those first. As a result, I am paying ... |
SunTrust Bank loan servicing, payments, escrow account January 4, 2016 - We sold our home. During the closing process, our title attorney requested, and received, a payoff letter from Suntrust Mortgage. On receiving this letter, he noted that there was a typo in the through date provided at the start of the letter, but not in the terms listed at the bottom. Given the nature of the transaction, he verified with Suntrust that the payoff amount was correct and the typo would not effect the closing of our home. Suntrust Mortgage assured him that the payoff amount stated in their letter was correct and nothing would hold up the closing of our home. Our attorney verified... |
SunTrust Bank loan servicing, payments, escrow account January 3, 2016 - On the - of - I made a payment for $600.00 to my mortgage company ( SunTrust ). I made that payment using my banks web-site service. On the - I made another payment using the SunTrust ( ST ) web-site. That payment got lost and they claim they never received it. I contacted SunTrust and informed them that I had a tracking number and the money was taken out of my account. ST told me they have not received it and that their web-site takes you to a third party when I make this kind of payment and they have no control over it. I was also told to fax my account statement to prove my compl... |
SunTrust Bank account opening, closing, or management January 2, 2016 - I opened an account with Suntrust Bank and less than a month later they closed my account and froze access to the funds without warning. No one is able to give me an answer after talking to multiple agents. First I was told I would receive a letter in 7 - 10 business days along with a check for any funds that were in my account. They froze access to my account on - - and my first direct deposit to this account was scheduled for - -. I was told they received my direct deposit and it is being stored in a warehouse. I called back today on - - because I 've received nothing from ... |
SunTrust Bank problems caused by my funds being low December 29, 2015 - My wife and I have an active savings and checking account with Suntrust Bank. We began to to experience a problematic series of overdraft charges beginning in - of 2013. My wife had enrolled us in an service they promoted as being able to help us with possible overdrafts to our account in order to ensure that our large bills such as rent and car payments would not be affected by a late processing deposit or refund from a return etc. Starting in -/-/- and continuing for several months, we began to notice that purchase or payments made over the course of several days were processed or po... |
SunTrust Bank loan servicing, payments, escrow account December 27, 2015 - My existing mortgage servicing was transferred from - - to SunTrust Mortgage Inc . Shortly thereafter Sun Trust did an escrow analysis and refunded me $2300.00. On - - 2015, I received a letter from Sun Trust that in fact my escrow account was short $4100.00 And either I paid the full amount or my mortgage would go from $2500.00 to $2900.00. When I called for an explanation I was told that when the servicing was transferred, - - had not paid my local town taxes. I told them that they should go after - since they were they ones holding my escrow and should have made... |
SunTrust Bank settlement process and costs December 25, 2015 - Suntrust Bank is avoiding completing the short sale process. We were clear to close in - 2015, when the bank " just '' noticed names had changed due to marriage & divorce ( this should have been caught up front, I provided a marriage certificate in - 2015 when this process was started ). In - 2015, we were needing an updated approval letter from Suntrust to bring this short sale to a close. Suntrust representative - - replied that the short sale expired - -, 2015 and we were outside of contract. Now the bank is not responding to the short sale coordination team. We have be... |