Citibank Money Transfers Complaint

International money transfer Wrong amount charged or received

Citibank Money transfers department,

International money transfer Wrong amount charged or received New York

I sent money to my mother 's account, from - to -, and she never received it. This happened more than 2 months ago and Citi Bank still " ca n't find my money '' and is not giving my money back.

Citibank customer in New York
Mar 23, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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How Citibank handles Wrong amount charged or received complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20134/201412/201411/20156/20163/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankWrong amount charged or received71.4%28.6%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageWrong amount charged or received1.0%1.9%1.0%21.7%72.5%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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