Review and analysis of over 157 consumer complaints
| PayPal Holdings, Inc. |
| The Western Union Company |
| Western Union |
| PayPal |
| MoneyGram |
| Wells Fargo |
| Bank of America |
| JPMorgan Chase |
| Bank of America |
| Wells Fargo |
| MoneyGram |
| PayPal |
| Western Union |
| The Western Union Company |
| Company | Complaints |
|---|---|
| Western Union | 27 |
| PayPal | 23 |
| MoneyGram | 23 |
| Bank of America | 17 |
| JPMorgan Chase | 10 |
SunTrust Banks, Inc. Money transfers incorrect/missing disclosures or info March 25, 2017 - Asked for correction of a - from Suntrust. They refused our bank also. We moved our funds from one IRA to another IRA at -. - told us to get a cashiers check made out to - doing business for - and -. We did. We did not touch the money, but they show us as a gross distribution, not a transfer. Our bank, -, called and talked to their IRA department. They were told that Suntrust would throw their forms in the trash and would not correct this. Suntrust also told us we would have to go back to the bank in -, GA that handled this. We live in - FL now.... |
Wells Fargo & Company Money transfers incorrect/missing disclosures or info March 20, 2017 - I have accounts with Wells Fargo Bank. We travel to - often and we have done wire transfers many times on line and all of a sudden it wo n't work. After I put in the information and hit the " calculate '' button for it to tell me what the exchange rate is and how much will be available in - - it puts up an error message saying my information is incorrect or incomplete!!!! This is their " E-PRESS SEND '' type transfer. It pops up with all the blanks filled in except for the transfer amount. Based on copies I 've received as confirmations the information is all the same!!!! Nothing has cha... |
The Western Union Company Money transfers incorrect/missing disclosures or info January 25, 2017 - Sir/Maam : The Issue was im mistaken to sent money to my nephew using - names which is " - - - - ". dated -/-/2017. i found out that he is only using one name which is only - - - . Tracking number - in western union.... |
Wells Fargo & Company Money transfers incorrect/missing disclosures or info November 24, 2016 - I payed - - on - and revived an conformation nuber on - saying that it 's been payed than I mack an order with - and received an conformation no. Saying it wose payed an being delivered on - than I go an look for it and than its been canceled so I - a - order and it wood not approve the transaction come to find out the payment has ever been returned but not to the fargo acount I payed with... |
MoneyGram Money transfers incorrect/missing disclosures or info November 19, 2016 - Perthe requirements set forth by the FTC in the Civil Action -. -, MoneyGram and it 's agents are required and obligatedtoprotect the consumerfrom fraud and scams through conspicuous and prominent consumer warnings at locations offering MoneyGram products ( I will attach an excerpt from the finding ). I recently used a MoneyGramprovider, - -, to wire moneyand they ( - - ) didnot use any fraud warnings whatsoever ; no posters, no forms nor any receipts with warnings. Per a response I received from MoneyGram, the branch I used is supposed to warn the consumer and supposedly ha... |
Google Inc. Money transfers incorrect/missing disclosures or info November 8, 2016 - On - -, 2016, I received an email from Google that my Wallet account had been suspended and ultimately closed for " suspicious activity ''. I tried on numerous on numerous occassions to find out what activity Google was referring to because I had no used the Wallet accont for a money transfer since - -, 2016. I hit brick wall after brick wall because I was constantly told referred to the Terms of Service which state that Google can close any account at anytime for any reason without notice. I find that to be awfully unfair since I have an Android phone, and I can no longer make any... |
MoneyGram Money transfers incorrect/missing disclosures or info October 29, 2016 - I wanted to send money to my mother in - through MoneyGram on Tuesday -/-/-. First, I had to verify who I was by sending a copy of a bank statement and a copy of my driver 's license after giving them multiple ways to verify my identity online. I spent two hours on the telephone with them but they were not satisfied with my answers ; therefore, I was treated like a criminal and had to send proof of who I am. Second, I was finally granted permission to send the money yesterday ( -/-/- ). I filled out the online form exactly as I was asked to do. When prompted to fill out my mother ... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info October 28, 2016 - i have used and app called Venmo for multiple transactions. Tuesday - i sent my friend - - dollars. in my history ive sent her money before. I get a pop up message that my transaction is in review. 2 days later i get and email that the transaction will not be processed to - but the - dollars was taken out of my account. I received an email from venmo stating that i was not getting a refund, etc etc etc. I reviewed the terms of agreement on the website and it states sections F '' f. Payment Investigation Payment investigation is a process by which Company reviews certain potentia... |
Wells Fargo & Company Money transfers incorrect/missing disclosures or info October 5, 2016 - On - -, 2016, I walked into the Wells Fargo Branch where I normally do my banking. I requested a banker to help me wire some funds to another country. Basically, I provided all the necessary information to the banker so she would process the wire. It was towards the end of the work day. She told me that it would take 5 to 7 days for my cousin to receive the funds. Seven days passed and my cousin had not received the funds. So, I asked my cousin to inquire at the bank in - where the funds had been sent to. It turned out that the Banker at the Wells Fargo branch had made a mistake when ... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info September 29, 2016 - This is about PayPal " Wallet ''. It allows customers to transfer money to and from a linked bank account. However, I was not able to transfer from my bank account to PayPal after numerous tries. Depending on which account specialist I end up talking to at PayPal, I get one of the following two answers to my question " Why am I consistently getting error trying to add money from my bank to PayPal account? '' ( A ) It 's a computer-generated error but it 's not necessary to add money to Wallet because we automatically deduct from your linked bank account if transaction amount exceeds your Walle... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info September 27, 2016 - paypal has frozen my account, locked my funds without notice and when asked why they said my busniess was growing too much. The number of disputes with our customers was always the same ratio as the amount of items we were selling since we started. we have always provided the goods and services to our customers with updated tracking info on every single purchase. we are highly experienced with our business as we have been selling goods with paypal since -/-/- however paypal calls us a high risk. In addition paypal allowed us to open an additional account for the convenience of our busines... |
MoneyGram Money transfers incorrect/missing disclosures or info September 26, 2016 - My dad lives in - and I live in -. A few weeks ago he sent money from Walmart through Money Gram, but before I could pick it up the next day he was hospitalized. I was told by the cashier at my local Walmart that I would not be able to pick up my money because the message she got on the system said that " the money must be picked up in the state designated by the sender. '' I said what do you mean? She said well there is no state listed here. So I called the Walmart where my dad sent it from and they informed me they could n't help me either, and they gave me the number to money gram. I ... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info September 24, 2016 - I used PayPal to send $1500.00 to cover a $1500.00 plus PayPal Fees. When paypal sent notification of the payment, I learned that I did not send enough to cover - fees. I I called the PayPal customer center within 6 minutes of the transaction to cancel the transfer. Note : In the confirmation email sent to my by PayPal they stated that you can cancel within 30 minutes ( Need to cancel? You can cancel your payment within 30 minutes as long as the recipient has n't received the payment. For a full refund, see the transaction details and select Cancel, or call Customer Service at -. ) ... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info September 19, 2016 - I sent a deposit for - - - - to import a vehicle. I have not received the vehicle since the purchase -/-/2016. I guess there are problems with the exporter in - but now I dont get the vehicle I purchased unless I pay someone else to ship it. -... |
Bank of America Money transfers incorrect/missing disclosures or info September 14, 2016 - I used the Bank of America App to transfer money to my friend, - -. On my list of recipients for person to person transfer ( using mobile numbers ), I have a few people. When I transferred $1500.00, I sent that money to a wrong person on my list, - phone number. The problem here is..the phone number for - - on my recipient list no longer belongs to - -. I called BOA right after I transferred the money and BOA could not credit back because the person ( who has - phone number ) already took the money. About three weeks after I field a claim, I received a mail from BOA, ... |
Citibank Money transfers incorrect/missing disclosures or info September 13, 2016 - On -/-/- we have an outstanding balance of $3000.00 interest free credit line loan with Citibank. Free interest expires on -/-/- for this remaining $3000.00 balance. On -/-/- we accepted another CitiBank interest free offer loan of $5000.00 on the same account. I wrote down the important details of this transaction over the phone. $3000.00 was added to the $5000.00 making a total of $8200.00 OUTSTANDING loan INTEREST FREE payable effective -/-/- up to -/-/- For -/-/- we paid $45.00 minimum payment, for -/-/- we paid $750.00, for -/-/- we ... |
The Western Union Company Money transfers incorrect/missing disclosures or info August 17, 2016 - Western union failed to say that if i use a credit card to process my transaction it will cost me money from my Credit card as a cash advance... |
The Western Union Company Money transfers incorrect/missing disclosures or info August 16, 2016 - On - -, I received a request for funds from a relative in - who needed it for an emergency on the following day. I had not sent money to this relative in many years, so I had to fill out a form with Western Union to be able to send the money. When my relative tried to cash the money transfer, he was denied the funds, but not given a reason why. When I got involved, a representative told me that either he submitted an official ID through e-mail to western union ( -- ), fax it, OR we had to send a letter of explanation to Western Union with a picture of my signature. There wer... |
Xoom Money transfers incorrect/missing disclosures or info August 13, 2016 - On - -, -, I sent money from my checking account ( - Bank, -, Texas ) to an - bank account using the website -oom.com. The money got deposited in the - bank account alright, but it supposedly got rejected by my American account ( the aforementioned - - account ). Now -oom.com is threatening me with legal steps if I do n't pay the entire amount ( approx. - - dollars ) to them IMMEDIATELY. But 1. I do n't have ( like I LITERALLY do n't have ) - - dollars right now, even if someone holds a - to my head or something! 2. I 've explicitly told -oom ( ... |
Citibank Money transfers incorrect/missing disclosures or info August 11, 2016 - I sent money to my friend in - but by mistake I sent to a wrong bank. It happend on -/-/2016... |
The Western Union Company Money transfers incorrect/missing disclosures or info July 28, 2016 - I sent money transfer around - -. I always send Money transfer without Id. I have doing it for years for family members. I also have received money transfers. Agent states as long as its $100.00 or less, you can send without ID. There is no change in sending funds regarding Id, unless funds go over a certain amount. Receiver was unable to pick up money transfer, and was told by agent it is being HELD. The receiver was asked for ID. Receiver does not have Id. We requested to have Money Transfer name change so money transfer funds can be picked up. Numerous calls were made, along with em... |
The Western Union Company Money transfers incorrect/missing disclosures or info May 21, 2016 - I contacted Western Union to verify that money sent in the past five years was indeed received because I noticed that a recent transfer was not received and Western Union did not provide transparency. Upon my repeated calls, Western Union committed to provide such history the next day then within 20 days. They failed to deliver on this commitment and deny me of my consumer rights to verify if any of the transfers are left dormant. I no longer trust Western Union to address this issue since they claim they address my request even though I keep telling them I have never received any information.... |
Discover Money transfers incorrect/missing disclosures or info May 6, 2016 - I submited a fund transfer from my Discover online checking account to my - bank. The confirmation stated that " Deliver By : -/-/2016 ''. However, the fund became available on -/-/2016. I have check which is returned due to insufficient fund on -/-/2016 in -. If the fund was available on -/-/2016, the check will not be returned. The " Deliver By : -/-/2016 '' is misleading. Also, even if it means the sent date, I believe the fund will deliver to - the next day according to -. So - can credit to my account on - or -. ... |
Trans-Fast Remittance LLC Money transfers incorrect/missing disclosures or info April 24, 2016 - On - - I sent $500.00 to my Dad in -, Transaction ID - using trans fats online services, because this is not this first time, I use trans fats to send money to my parents, the money was supposed to be release on - - in the afternoon, my dad got to the back and the money was not in his account, called trans fats, they verify the information with me and they said the money will available for pick in another hours, on the -, I told my dad to go to bank and collect the still not in his account, called trans fats again, asked to verify the account for me, Trans fats customer ... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info April 19, 2016 - PayPal changed my old PayPal account to a Bill Me Later Account without my knowledge. I ordered something back in - and the merchant only used PayPal. I 've used PayPal in the past without any problems, but this time I found myself in a situation I 've never encountered. I have always paid by paper statement with pay pal and never had a problem. I realized on - - that I had not received a paper statement in two months from PayPal. I do n't use online billing services becasue we had our identity stolen back in 2014 and it created a problem with the IRS and we are still getting bills fr... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info March 28, 2016 - On Friday - -, 2016 ( evening hour ) while utilizing a mobile device, I attempted to make a purchase of a product ( Parrot Food ) from -. Once the item had been selected and placed into the purchase cart, - has - methods to check out for the consumer to pay for the order and for - to receive their payment. # 1. Using their payment gateway the consumer can enter and submit the necessary credit card information to pay for the goods if the credit card information is approved. # 2. PayPal or Bill Me Later ( now known as PayPal Credit ). I chose to utilize my PayPal account for... |
Bank of America Money transfers incorrect/missing disclosures or info February 17, 2016 - On - -, 2016 I sent a wire transfer from my bank " - '' in California via an intermediary bank " Bank of America '' to the beneficiary bank " BAC '' in -. BAC would not release the funds because of incomplete information. After further questioning as to what was incomplete BAC supplied me with two emails showing that Bank of America in - omitted the name and address of the intended beneficiary in -. I am asking for a full refund of the charges involved because after I finally had the funds returned I needed to pay all the charges again. - charged me $40.00 and Bank of A... |
PayPal Holdings, Inc. Money transfers incorrect/missing disclosures or info February 10, 2016 - Paypal account existing since 1998 and responding since then to my - email ( per the Paypal user-naming requirements ) refuses to set a default settlement account per user account settings. Paypal conceals a policy of defaulting to its own preference of valid settlement instruments. Specifically, Paypal accepted a brokerage account as a settlement instrument, and also accepts settlement through - - ( debit account ), but refuses to allow user preference of - - instead of the brokerage. Since the brokerage has been dormant for over one year, Paypal 's seizure ( or concealment of... |
The Western Union Company Money transfers incorrect/missing disclosures or info January 25, 2016 - I have an account with Western Union. I make a transfer every month using their service. I am pretty satisfied with their service. However, something happened this last transaction that bothered me and I feel compelled to submit this complain. This is a transfer I make on a monthly basis to -, where I have a business. The money sent is used to make payroll for the local employees. I requested an online transfer on - -, 2016. WU website informed me that the transfer was recorded and on - - they withdrew the money from my bank account in USA. Generally within three days the money... |
TD Bank US Holding Company Money transfers incorrect/missing disclosures or info January 11, 2016 - I had money transferred from a foreign account in - to our ( my wife 's and mine ) checking account in the US. The incoming wire transfer was recorded on -/-/2015. Our bank applied an interchange rate of -. However, between - and -, the recorded interchange bank rate on publicly available forex sites was never fluctuating below - ( - = - US ). Based on the applied interbank rate, we lost ca. - US- $ to the bank. After following up with our bank, we discovered that since it is not a regulated part to the banking business, that banks apply the interbank rate they de... |
PayPal Money transfers incorrect/missing disclosures or info incorrect/missing disclosures or info November 12, 2015 - I recently received a phone call from PayPal Credit regarding an outstanding balance of $140.00 for " PayPal Credit '' purchase I made in - 2015. I have NEVER used PayPal credit before - only PayPal as connected to my debit card or bank account. Typically, this was for payment to individuals. This specific $45.00 payment was to a friend who has a baked goods company and she baked and delivered an order for me. I paid via PayPal, as I have done several times prior. Then I received this phone call and a statement in the mail in - 2015 with a $140.00 balance, because I chose to pay wi... |
PayPal Money transfers incorrect/missing disclosures or info incorrect/missing disclosures or info November 6, 2015 - I use paypal to make payments via my bank account. PayPal enrolled me in PayPal Credit, a credit line, without my authorization or without disclosures, to make a $120.00 payment to - on -/-/2015. I assumed my payment was debited against my bank account, but it was not, and was instead enrolled in PayPal Credit. There was no e-mail or notification that this was done, nor was my signature nor acknowledgment required, nor were there any disclosures provided. PayPal did not notify me that there was an outstanding balance either, so now there is $35.00 in interest payments and late fee... |
Bank of America Money transfers incorrect/missing disclosures or info October 9, 2015 - Requested subpoenaed records from Bank of America on Intestate Account of decedent for - County Georgia Probate hearing. BOA did not send records to the requestor, instead sent records to - County Probate, they in turn redacted and presented records to requestor that were erroneous and not full record. BOA as an institution should have records on all wire transfer of funds an - Account. Instead records have been suppressed, not presented under court subpoena and has allowed the Court Administrator 's interest and defrauding of the BOA - Account of decedent ... |
JPMorgan Chase Money transfers incorrect/missing disclosures or info October 2, 2015 - On - -, 2015 I set up an on-line wire transfer payment to a Jewelry business in - through my Chase.com on-line banking account. After I set up the payment, my on-line account access was blocked and I was told to call a Chase customer number. I called them thinking I had to approve '' of the high value of the wire transfer ( $11000.00 ). But the person on the phone said I had to go into a branch and talk to someone. I went into the branch and explained that I wanted to make a wire transfer and that my initial attempt had been cancelled. They never asked me why or they never called i... |
PayPal Money transfers incorrect/missing disclosures or info September 10, 2015 - Paypal did not notify me in advance that I would not be able to use the instant transfer. It seems to be something that is not readily available. You can use it for - transaction and then when you make an identical transaction for the same amount to the same person the next month, you are not able to complete, but the following month you can. A search on google implied that it could be due to an credit card coming up for expiration but offered no other reasons for when that is not the case - and by the way these are not answers from paypal but from other consumers. ... |
Bank of America Money transfers incorrect/missing disclosures or info August 26, 2015 - We have a timeshare at - - - -, - - -, -. We were contacted by - - - and - - - saying that they have someone interested in buying shares in order to have voting privileges at the resort. We participated for a while, including sending a wire transfer and providing our drivers license copies to them. Then, we began researching the companies and became skeptical. They placed many phone calls to us, but once we asked for all communication to be via email, reimbursement for our expenses, and to void on the deal, their communication has ceased. We have not r... |
Bank of America Money transfers incorrect/missing disclosures or info August 12, 2015 - I transferred $5000.00 to - of which banks with - -. I was charged a $25.00 wire fee from my bank for the transfer. However, the trade station employee sent me an email stating, If the bank charges you a fee for the wire, let me know and we will credit that amount back to your account. '' This has not been done and I am now wanting to cancel my account with them after two weeks. In addition, I now come to find out they are going to minus $25.00 from my account to send me a wire back to my bank. There 's no such policy in writing stating that this is the only option to get my mo... |
Wells Fargo Money transfers incorrect/missing disclosures or info August 6, 2015 - back in 1985 my father win the - lotto for - - - - - u.s dollars he was getting us - a year - taken out income tax plus all is money was going direct deposit electronically deposited to wells fargo bank when my father die my lawyer rite the bank to fine out how much money he had in the bank rite back to us .dollar fixed deposit of $490000.00 us dollar savings of us - - regular savings $- - tt dollars and a - - of $19000.00 tt dollars when we when to the bank to get the money they said that the - us account is not there that they made a mistake... |
PayPal Money transfers incorrect/missing disclosures or info July 18, 2015 - Even we create an online profile, it asks for verification/confirmation before it really creates profile. This is a case of money transfer. One button click, you are in TROUBLE. This is what happened with meI needed to redo my website design so put an advertisement on -. I was contacted by a person - - '' from a - '', - ''. When I asked his PayPal account for payment, he gave me as -- ''. When I try to pay him by PayPal, It asks me email address and Amount. When I click next button, I see confirmation by Name - - ''. Oops did I do a mistake. When I realized ... |
Ally Financial Inc. Money transfers incorrect/missing disclosures or info July 15, 2015 - I have a Traditional and Roth IRAs money market accounts with Ally Bank. I 'm in the process of trying to transfer those funds between - other FDIC insured banks so that all of my IRA money will be Federally insured. I signed, dated, and mailed the IRA Transfer Requests '' applications from these - banks to them. - of the banks in turn submitted this signed request form to Ally Bank to start the process of transferring the money into the new Tranditional and Roth IRA money market account. However, a representative from Ally Bank called to inform me that the requests to transfer the m... |
Comerica Money transfers incorrect/missing disclosures or info July 13, 2015 - Finances wired to bank account of - - - Comerica Account. This occurred between - - - -, 2015. The finances stolen were wired by attorney - - a representative for - - - - -, Texas. Funds may have been intercepted by an Attorney from - or - - - for a young adult - - - . - - is possibly claiming custody over my welfare through fictitious a power of attorney generated by - or - -. I believe these acts have been committed for - - -. who is managing an Probate Estate/Trust for my family which I am beneficiary of... |
Western Union Money transfers incorrect/missing disclosures or info July 7, 2015 - 1. Wester Union have money transfer program from a Bank account to Bank Account for no charge but it never works. 2. Alternatively you will pay $5.00 for money to be picked up at Western Union. Once I did that it put money on hold, and is asking for receiver scanned photo ID, which if I knew before committing to transaction would have canceled it. Now Western Union will not cancel the transaction without a written letter of explanation. ... |
Webster Bank Money transfers incorrect/missing disclosures or info June 19, 2015 - On - -, 2015 I initiated an international wire transfer for $30000.00 from Webster Bank at - - - -, -, CT. The money for this transfer was coming directly from my personal checking account at this bank. On -/-/2015, I got word from the intended recipient of the wire transfer that the - number had not been included in the information on the wire transfer and without it the funds would not be available to said recipient. I returned to the branch where a wire investigation form was filled out and faxed to the wire transfer department to send to the recipient 's bank. O... |
Western Union Money transfers incorrect/missing disclosures or info May 22, 2015 - I did a money transfer through Western Union. They charged a fee, which I knew up front and I am OK with that, well not really ( it was 7 % ), but at least I knew up front. A month later another charge shows up on my credit card. I called my card company to report fraudulent charge. The said it was n't fraud. It was their fee. They consider any transaction with any other financial institution to be a cash advance. I thought it was just another charge, as if I was out having dinner. They then informed me that was in my terms and conditions. If I knew I was going to have to pay over $300.00 ( ... |
PayPal Money transfers incorrect/missing disclosures or info April 21, 2015 - PayPal had limited my account last year ( PayPal ID : -- ) and I had filed a complaint with CPFB, to which PayPal had responded. In this CPFB case case number : -, - - ( PayPal Operations Counsel ) had mentioned that my funds would become available on - -, 2015 ( 90 days from last payment ). However, as of today - -, I 'm still not able to withdraw my funds in my Paypal account. I contacted PayPal personnel and customer service several times and requested them to resolve this, and even provided them a copy of this letter. However, they refused to help me in viola... |