PAY-O-MATIC Money Transfers Complaint

PAY-O-MATIC Money transfers department,

Domestic (US) money transfer Other service issues New York

At or around - I visited Pay-O-Matic to send money to my teenage daughter who was in -


- when I had a short break between work calls, I waited for the cashier who helped me to complete the transaction with her client, I signaled the gentleman who was next in line alerting him it would only be a second because I was there earlier and the young woman made a mistake with my transaction. He graciously allowed me to go and I showed the clerk the error, and she responded " you still need to get in line I cant let you skip the line. '' I asked for the manager, sh e said " she 's right there but you still need to wait in line. '' I called the number listed in store ( - ) to speak with someone re : the improper information entered and the fact that I was frantic when my daughter extremely needed the money and could n't receive it because of the clerk 's error. I also want to note that while t he manager calle d in to fix my transaction ; she asked I move to the side to handle the next customer. My daughter has gon e to two lo cations, had to pay transportation and could n't receive her funds. The customer service I received was poor! especially given the fact that my - . was thousands of miles away, I paid for money in minutes it has been hours and I was made to wait additionally while the crowded check cash continued business as usual, and helped someone else through my turn. I am asking for a formal apology from the business, and a refund because I paid $27.00 for daughter to receive much needed money in minutes, and because of clerk/ashier error it took hours. I also believe that the business needs to speak to the staff about quality customer service despite demographic community/area served. On review of the slip it was completed correctly, and was data entered incorrectly. I look for speedy resolution.