Wells Fargo & Company Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

Wells Fargo & Company Money transfers department,

Domestic (US) money transfer Fraud or scam California

I got a phone call last week, the caller claim they are Wells Fargo Fraud department and I have a suspicious check that may be withdraw from my checking account. I ask the caller about the check number and withdraw amount because I written a check to the termite service recently. The caller reject me the detail information and keep claim this is privacy information. Then I ask them to send me an email to verify the information but also got rejected and claim they do n't have my email or other contact information. In addition, they ask me the date that I open my checking account which trace back to decades ago. Then I refuse to continue the conversation because the way they talk are very suspicious and can not verify my back account number and etc. I check the phone that leave on my cell phone, it is not a phone line on Wells Fargo bank. I also found out on internet that someone report the phone number is a scammer. Tel -, The message on internet reflect they have been call many people who does not have WF account or business with WF and unable to prove


number is not consequent. I check my signature and there is nothing wrong and I had written - dollar check to the car dealer without any problem. I am a former service member that is why I really aware identity theft. The way that WF fraud department did not mention any detail about the check on phone, they just threaten me the thing may ruin my credit rather than help me or the people who did my service. They claim it is not proper because it is a check pay to the business so the signature on the back of the check looks suspicious but there is nothing wrong for a person sign on the check back during the regular deposit. WF fraud department did not know what they are doing, they do n't even know how to clear a case rather than mess up the bank transaction. There are multiple messages on internet from 2015 claimed they are calling people randomly whether the person has a Wells Fargo account or not. They also leave a message in my phone with a case number but did not link with the Wells Fargo 's contact information that published on WF website related to fraud cases. Overall I did not receive notice like text or email before my check is being suspended and rejected, this is very rude and improper. WF fraud department just intend to interfere any transaction they want rather than verify the transaction is real identity theft or just general business. It does not give a credible source to verify they are not phone phishing or scamming and that refers to the general Wells Fargo customer service at all.

Wells Fargo & Company customer in California
Feb 13, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more