Bank of America Money Transfers Complaint

Bank of America Money transfers department,

Domestic (US) money transfer Other transaction issues Massachusetts

On -/-/-, I initiated an online electronic fund transfer of $10000.00 from my account at Bank of America account to my new son-in-law 's account at - as a wedding gift for the new couple. I entered my son-in-law 's name, home address, email address and account number. But without realizing it, I typed a " - '' instead of a " - '' for the - of the - digits of the account. Unfortunately, I did the same thing when asked to confirm the account number. On -, my daughter told me they had not yet received the money in their account. I called Bank of America and spoke to - an account supervisor. It was then that I found out about my typographical error and that the money had been deposited into the wrong person 's account. - told me that BofA could ask - to return the money. She requested BofA 's Online Banking department to begin an investigation asking that that it be escalated and expedited. The same day, my son-in-law called - to tell them about the problem. I received a letter


take up to 45 days to complete. On -/-/-, I received a 2nd letter which said that their investigation had determined that no error had occourred finding that the transfer was initiated in accordance with my instructions. ( I had always stated that I made the typographical error but that I wanted their help in reversing the transfer. ) I was directed to contact the other party directly for further assistance. I wanted more information from Bank of America so I called the phone number that was listed on the letter. But the person who answered said that it was not the right number for this inquiry and that he often gets these calls by mistake. He gave me a different number to call during business hours. My son-in-law then received a call from - as a follow-up to his first call to them and was told that - would contact the erroneouosly credited account 's owner to return the money if Bank of America would send them a request!!! Needless to say, I called Bank of America and spoke with - at the number I had been given but he could only take my information and forward it on. I asked to speak with someone working on inquiries but was told this was not possible. - told me that the records showed that - - had tried to contact - (? ) but did n't get a response from them. There was no indication that this was pursued further. He said he would resubmit my complaint for reconsideration. I received a 3rd letter from Bank of America dated -/-/- in which I was told that since BofA initiated the transfer in accordance with my instructions, there was no error. I was told to contact the other party directly for assistance. The letter added that - did get back to them and that the funds were not available for return. Based on these reasons, they were unable to credit my account and that the dispute has been closed.