SunTrust Banks, Inc. Money Transfers Complaint

SunTrust Banks, Inc. Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info Florida

Asked for correction of a - from Suntrust. They refused our bank also. We moved our funds from one IRA to another IRA at -. - told us to get a cashiers check made out to - doing business for - and -. We did. We did not touch the money, but they show us as a gross distribution, not a transfer. Our bank, -, called and talked to their IRA department. They were told that Suntrust would throw their forms in the trash and would not correct this. Suntrust also told us we would have to go back to the bank in -, GA that handled this. We live in - FL now.