Review and analysis of 25 consumer complaints against Xoom
Out of the 25 consumer complaints against Xoom Money Transfers, 32% were disputed by the consumer (i.e. the consumer was not happy with how Xoom responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against Xoom resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Other transaction issues | 11 |
| Fraud or scam | 5 |
| Money was not available when promised | 4 |
| Other service issues | 3 |
| Wrong amount charged or received | 1 |
| Incorrect/missing disclosures or info | 1 |
March 15, 2017 - I am being blacklisted from being able to send any overseas transfers from my computer. I know this now because after - started blocking me I moved to -oom, which blocked me after a couple of transfers ... and then today I tried to establish a new account with -E money transfer and they would n't even let me create an account. I believe this all stems from an incident I had last - where someone hijacked my email account password, and then tried to send money through -oom. I noticed this activity and called them immediately to block the transaction saving myself and -oom from any financia... |
Xoom wrong amount charged or received February 8, 2017 - On - -, 2017, I accessed -oom.com with the intent of transferring $ - from my - - - account to a - - - - " - '' - account held by a - - After I input all required information for this transfer, I was sent an email notifying me the funds should be available to my - friend on - -. Shortly thereafter on the same day, I was asked to verify additional information, which I did immediately. I received a text message from -oom the morning of - -, stating my " transfer to - was sent to - - -. Transferred - - ''. However, later t... |
Xoom incorrect/missing disclosures or info August 13, 2016 - On - -, -, I sent money from my checking account ( - Bank, -, Texas ) to an - bank account using the website -oom.com. The money got deposited in the - bank account alright, but it supposedly got rejected by my American account ( the aforementioned - - account ). Now -oom.com is threatening me with legal steps if I do n't pay the entire amount ( approx. - - dollars ) to them IMMEDIATELY. But 1. I do n't have ( like I LITERALLY do n't have ) - - dollars right now, even if someone holds a - to my head or something! 2. I 've explicitly told -oom ( ... |
March 21, 2016 - I transferred - $200.00 to - on -, -, 2015 using xoom ref # ( - ) The funds was picked up that day in - and They sent me a text message and email message stating that my transaction was completed. Normally when I use their services the take the money out of my account within days if not right away. This time -oom took one Month to widthdraw the funds by then I had insufficent funds in my account due to their negligence. I did the honest and right thing since my receipient had already got the money and I made arrangements to pay them right away and asked for my insufficient ... |
February 15, 2016 - -OOM took payment, did not provide service..threatened cancellation..they were told to go ahead and return all monies, they never responded ... |
November 22, 2015 - I sent $100.00 via -OOM which has not been paid yet the below receipt copy says that it has. De : -oom Order Status Team - -- - - : -, -/-/- - p. m. - : -- : Money Transfer Completed - - Global Money TransferYour recent money transfer to - - - - has been completed and has been successfully picked up. -As a reminder, here are some details of your transfer : -oom Tracking Number : -Sent to : - - - - - : - USDTo view the current status of your transaction, visit Track your transactionFor Customer Service , visit o... |
Xoom money was not available when promised October 12, 2015 - I tried to send $2900.00 to my cousin brother through https : //www.xoom.com- on - - 2015. According to the advertisement the money should be deposited instantly, so far they are saying the company is working on getting some status update from their partner. I am not receiving proper status update from them. I would like the money to be deposited in cousin 's account or refunded back to me ASAP. ... |
July 14, 2015 - Someone apparently got into our computer and was able to find out the passwords to our checking account and use the information to try to transfer money to someone else in -. ... |
Xoom money was not available when promised April 10, 2015 - On - -, 2015 I went online and entered the relevant information on - to transfer - $500.00 to my sister 's account in -. Up to today, - -, 2015, 23 days later, the funds have not been applied to the account and neither has it been returned to me. I sent the funds in time to arrive before - - to pay towards a mortgage that is in arrears. The non-payment of these funds has resulted in additional complications for the property that was placed on an auction list. Payment before - - ( when another mortgage payment came due ) was important in order to reduce the ac... |