Review and analysis of 6 consumer complaints against Arvest Bank
Out of the 6 consumer complaints against Arvest Bank Credit Card, 50% were disputed by the consumer (i.e. the consumer was not happy with how Arvest Bank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Arvest Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Billing disputes | 2 |
| Overlimit fee | 1 |
| Customer service / Customer relations | 1 |
| Credit line increase/decrease | 1 |
| Advertising and marketing | 1 |
Arvest Bank loan servicing, payments, escrow account December 2, 2016 - Improperly placed derogatory information on my credit report. Asked them to remove and show account at timely and paid in-full. They refused in writing.... |
Arvest Bank loan modification,collection,foreclosure December 1, 2016 - I have sent notification to this trustee who is attempting to wrongfully foreclose on my property. By their filing of instruments they are in violation of the Equal Credit Opportunity Act ( codified at - ) and the Fair Credit Reporting Act ( codified at 15 U.S.C. -/-/- ). Trustor is exercising his/her right to conclude and inform you that your NOD Instrument does not constitute Notice and is invalid under California -. Specifically, the legal sufficiency of the Filed Instrument is disputed and denied by Trustor. Because of this discovery we have demanded that the trustee cancel TS #... |
Arvest Bank credit line increase/decrease November 30, 2016 - I, - - -, have an active, in good standing, VISA card from Arvest Bank-Security Bankcard Center - - - - - - - - - Office : ( - ) - Cell : ( - ) -. I received this card in - of -, some 16 months ago, in order to rebuild my credit after years of - and medical problems. I had no problems with this VISA card and built my - scores up quickly in just over a year. On - - of -, a company named - out of -, - placed a fraudulent charge on my VISA card of $70.00. I contacted - and demanded my money back and they laughed. I... |
Arvest Bank customer service / customer relations November 30, 2016 - I, -, ( - ) have an active & in good standing, VISA card from Arvest Bank-Security Bankcard Center , Inc. ( SBC ) - - - - - OK - Office : ( - ) - Cell : ( - ) -. I received VISA - -, in order to rebuild my credit after years of - & medical problems. On - - -, a company named - ( - ) out of -, - placed a fraudulent charge on my VISA card of $70.00. I contacted -, demanded my money back, they laughed. I immediately contacted SBC, spoke to Customer Service first. I reported - illegal charge on VISA. I asked what this was go... |
Arvest Bank loan servicing, payments, escrow account June 13, 2016 - I have a house loan with Central Mortgage Company ( CMC ) in AR. In - -, I had issues with my house & it required work ( major reconstruction ). My insurance company agreed on the construction - work was performed & finished - -. The problem is the CMC is not issuing the check to pay the contractor for the repairs on the house. They are instead sitting on the check in their account making interest - since the insurance company had to cut the check to the mortgage company, myself, and the contractor. Information required from the contractor has been sent in two times to the CMC, yet... |
Arvest Bank loan servicing, payments, escrow account May 26, 2016 - We have a fixed mortgage on our home - we have always paid out mortgage on time and always online via the web portal of the financial institution that services the loan ( previously - ). Recently our mortgage was transferred to another financial institution and the servicing of the mortgage was transferred to CENTRAL MORTGAGE COMPANY. We received details in the mail from CENTRAL MORTGAGE COMPANY how and where to make our new monthly payment. We followed directions on their website WWW.CENTRALMORTGAGEONLINE.COM as to how to make the monthly payment. We set up our account but they want us t... |
Arvest Bank using a debit or atm card May 14, 2016 - On - -, 2016 I bought a e-cig tank from an online merchant - - for $32.00. I used my Visa Debit card from Arvest Bank. The tank turned out to be defective. - refused to take it back or issue a refund so, I contacted ( called the - number ) Arvest about doing a chargeback. I then received a letter from Arvest cancelling the chargeback. No explanation was given. So, I called Arvest again and was told to return the item back to - and get proof of the return ; send the info to Arvest and they would initiate a chargeback. I did that ; sent a copy of the USPS delivery confirma... |
Arvest Bank loan servicing, payments, escrow account May 12, 2016 - I had made numerous payments to Central Mortgage for principal only immediate payment since 2016. When corrections were made, from a regular payment to principal only, it was posted days and even weeks later ( - transactions ). My interest to pay down principal was not immediate even though the transaction history shows the received date of the money, the correction date was not back dated.... |
Arvest Bank application, originator, mortgage broker May 12, 2016 - On -/-/- I contacted - - who is a loan officer for Arvest Bank ; who is also my current mortgage lender, regarding a FHA Streamline refinanace at a current rate of 3.50 %. My current interest rate with Arvest Bank is 5 %, and the mortgage term is 30yr. I initially asked for a 15yr term with a fixed rate, but he advised that my payment would raise $50.00 dollars higher than my current mortgage payment and that I would not be permitted to do a FHA streamline refinance unless the payment is lower than my current payment. He then advised me to do a 30yr term, but I requested that ... |
Arvest Bank problems caused by my funds being low May 3, 2016 - -/-/2015 I open a bank account at arvest bank in -, oklahoma I feel that I was over charge for overdraft fees. The bank also told what amount I had in my bank account to a pastor who claim that I belong to his church and I only visit this persons church one time. I feel that arvest bank had no right to treat me like that. ... |
Arvest Bank deposits and withdrawals April 25, 2016 - I opened a " Free Blue '' Checking account with Arvest Bank. Had a balance over $1000.00 in the account. This was not my primary account but allowed me to have local access to a bank. I recently checked the account and noticed that a dormant account fee of $5.00 was assessed for 6 consecutive months. It 's very misleading to call something " Free '' but they charge me over $30.00 over 6 months. ... |
Arvest Bank loan servicing, payments, escrow account April 10, 2016 - I changed primary bank accounts and was trying to update my automatic billing with Central Mortgage Company from the old account to the new account. There is no information about how to do this on their website ( there is almost no information on their website ). I tried calling their phone number and it was hard to every reach a person - there is no operator and automatic call system does n't cover automatic billing changes. Eventually, it took over 55 minutes to on hold to reach a person. That person told me to send my request along with my new bank account information over the " contact us ... |
Arvest Bank loan servicing, payments, escrow account April 6, 2016 - My mortgage servicing was recently transferred to Central Mortgage Company. They are charging me a $5.00 fee to make one-time payments online. This is an unusual and unfair practice, especially in 2016 in which all banking and payments are done online electronically! In my loan documents, it was stated that there are no prepayment penalties. Well, this " fee '' is a penalty, in which if I wanted to make more payments in a month to lower my principle I am being penalized. Please help as this ca n't be an acceptable practice. ... |
Arvest Bank settlement process and costs March 22, 2016 - On or about -/-/16 and offer and acceptance was asked and granted on real estate in - - -. The loan is a VA and loan application for property was submitted to Arvest Bank in - -, -. The problem begins here ; the VA appraisal request was submitted to the VA Regional Office in -, - on -/-/16 and was due back by -/-/16. As of this date -/-/16 it has not been submitted to the bank or the VA, even though - -, and - - were on the real property, inspected the home and outlying buildings on -/-/16. The bank misspoke when I was told that... |
Arvest Bank loan servicing, payments, escrow account March 1, 2016 - I would like copies of Insurance premiums and cashed checks from my mortgage company Arvest Bank. As you can see for the year - and - stick out like sour thumb. You have closed case - with out any merit or have given me copies of the Insurance Premium as well as cashed checks this has ROBO SIGN all over it, Also you have falsified and alter - contract. Please see attached as you have removed the SCOPE OF THE WORK as well as the amount ROBO SIGN again. I have copies of originals Contracts from - - with initials in every page as well as a notary stamp with different dates. Also... |
Arvest Bank account opening, closing, or management March 1, 2016 - Is my bank allowed to raise fees without letting me know? My monthly fee appears to have gone up and I did not receive any notice. ... |
Arvest Bank loan modification,collection,foreclosure February 23, 2016 - Dear Sirs and Madams Arvest Bank, Arvest mortgage is now saying that there is other funds of $2000.00 in complaint - as a response. But before they did not mention any of those funds at all from Insurance claim, a Claim of funds in anyway you look at it are funds to be used for the purpose of repairing my Homestead. So I 'm a little confused of you sending me the funds to my name as shown in that case - let me get this straight I 'm behind on monthly mortgage payments and you are so kind to give me a check $2000.00 ( DOES THAT MAKE ANY SENSE ) I will not commit fraud by me cashing th... |
Arvest Bank loan servicing, payments, escrow account February 17, 2016 - I sent you a complaint back in -/-/- case # - reguarding Central Mortgage Company. of course their reply was all lies as they did back in -. I was told to miss paymentss told to miss payments until a re-fianc or Modification could be reviewed and signed off. Instead they used late payments against me and foreclosed on my property. They even had it on the market before anything was settled. I now only have until - -, - to get justice They owe me what they sold my house for. I want your help to get me justice. Thank You - - ... |
Arvest Bank communication tactics frequent or repeated calls December 17, 2015 - - - calls me daily to seek a debt I owed to a bank in the amount of $120.00 They call from a different number every few days, sometimes multiple times in a day. The person on the phone is always rude, last time I spoke to them was a few weeks ago ( now I just hang up ), on that occasion they threatened " further action '' if I did not pay the measly $120.00. They tried to get my bank account information, and promised that they would not extract the funds until - -, I did not give them my account info, as I had bills to pay and other debts to pay. They have threatened to tak... |
Arvest Bank loan servicing, payments, escrow account November 24, 2015 - For the second time, I mailed my payment to Central Mortgage Company on - -, 2015 ( the check is dated - - because I wrote it the night before ). I just received a letter dated - - stating they had not received my payment. The check was cashed on - -. If Central Mortgage Company does not receive the payment by the - of the month, they charge a late fee of $40.00. Usually I mail my payment the first week of the month to ensure at least 9-10 days for the payment to arrive to Central Mortgage Company. Oddly enough, they charge you a $5.00 fee to make an online payme... |
Arvest Bank loan servicing, payments, escrow account November 9, 2015 - I closed on a mortgage with - Mortgage - NMLS # - on Wednesday - -, 2015. My first payment was due - -, however, I sent it in early and it cleared my bank of - -. I then received a notice from - - - Mortgage on - - that they were transferring my mortgage to Central Mortgage Company NMLS ID : -. I received a notice from Central Mortgage confirming transfer, however, they are saying that I still owe my - - payment. I have tried calling them about - different times, however, their phone number has been busy and they have not responded to my em... |
Arvest Bank loan modification,collection,foreclosure November 3, 2015 - Dear Sirs and Madam I have made several complaints regarding Arvest Bank1 ) Case # - ) Case # -Wich they where dismissed with LIES stating that did not have Authorization forms. At that time I called you CFPB and you asked me to repeat the process and start again. At that time I filed another - complaints1 ) -Stating the same thing as the first - as listed above. Then filed the second one2 ) - wich at that time I proved to CFPB in reference the Authorization forms and how many my attorney - - had send them wich I foward you all - of them. It leaves no choice but to ... |
Arvest Bank loan modification,collection,foreclosure October 30, 2015 - I defaulted on my mortgage -/-/- with Central Mortgage. The property has been occupied by a known person that has not paid rent or local taxes or utilities, which now have tax and sewer liens The property is valued at - -. Central Mortgage has not filed for foreclosure after 6 years, going on 7 years. I have called the attorney - - repeatedly to ask them why, and they said they have not had direction from the lender. I filed BK in -/-/- and as a result, I am no longer financially responsible for the property, however due to mortgage banking underwriting requirements, with... |
Arvest Bank managing the loan or lease managing the loan or lease October 25, 2015 - Arvest Bank charged me a $10.00 late fee when I was only under $6.00 on my payment and it was actually not late. It was received well before the due date of the - of -. I have since been unable to reach any representative to get the $10.00 fee waived. I have been put on hold multiple times for over - minutes each time in an attempt to reach a specific person who might be able to waive the fee but it was never promised that it would be waived. The reason I bring it up is because there have been - separate occasions where representatives stated that since I paid ahead by severa... |
October 20, 2015 - Security Bankcard Center , Inc. advertised as if they were ARVEST Bank. I have a corporate card. I have been paying my monthly credit card bills, up until - 2015. I found out that Security Bankcard Center has been charging me over $ - $100.00 per month for my pending balance on my credit card. This was never listed in the contract that this company would charge in excess of $ - $100.00 for carrying a balance. They advertised in a false manner. I do want to pay the card continuously, but after the card company reimburses my card for all of the money they have charged over a year ju... |
Arvest Bank loan modification,collection,foreclosure October 16, 2015 - I own a home that I am having a difficult time paying the mortgage on, I have tried several times to file for hardship towards the home and have filled out all the documents to the best of my ability. I have submitted and resubmitted all the required documents prior to the deadlines and each time I am told I have missing documents. I 've mailed in the documents, scanned and emailed the documents and they still do not reach the right person or department and then I am denied assistances. I am NEVER able to speak to the person requesting the documents directly I am always told they are NOT avail... |
Arvest Bank account opening, closing, or management September 28, 2015 - On - -, 2015 my attorney sent a letter ( -, confirmation attached ) to Arvest Bank disputing the validity and terms of an negative entry they were reporting to all major credit bureaus. I have never done business with Arvest bank and have asked for verification from Arvest many times over the past year. This time I have paid for attorneys to get involved. I have repeatedly asked Arvest bank for 1 ) Copies of all written contacts and agreements of the parties ; 2 ) Anything signed by me, - - ; 3 ) Documentation of performance by Arvest Bank ; and 4 ) all business records of Arves... |
Arvest Bank taking out the loan or lease September 22, 2015 - I obtained a loan through Superior Finance in - Missouri on a - BMW -5 for $6500.00 plus all of their fees that have been added to it ( I now owe nearly $10000.00 after all of their added fees ). I have been fighting with them since I made my first payment. First they were reporting incorrect information to my credit. It took over 2 months of fighting for them to change it to state auto loan '' rather than it looking like a huge payday loan. Also when I obtained this loan, I went with this company because I was promised reporting to all - major credit agencies. That is not happen... |
Arvest Bank loan modification,collection,foreclosure September 16, 2015 - Once again Arvest mortgage aka central mortgage once again has tried to downplay the seriousness of my formal complaint and its attempting to deflect the seriousness of their misconduct and playing games and deceiving the Federal Government. I filed a complaint please see attached documents with cfpb. They have lied to you saying that they do not have the proper documents and paperwork which is a lie. I filed a complaint on -/-/2015. Case number - I called you and told me to fill out another complaint wich I have case number -. Please understand that they broke into my home change lock... |
Arvest Bank loan servicing, payments, escrow account September 8, 2015 - Central Mortgage Company ( CMC ) can not process my payment correctly. My monthly payment is $3100.00 due on - of month. I made - separate payments from - checking accounts, - for $2000.00, the other for $1100.00, so the total adds up to my full payment. Both payments arrived on -/-/2015 on time, but CMC returned my payment saying it 's partial. The check they sent me for the returned payment is the full amount of $3100.00. I called them, and they 've confirmed their system ca n't handle the - payments if they are separate even though both arrived on the same day. ... |
Arvest Bank loan servicing, payments, escrow account September 4, 2015 - My house is currently being foreclosed on and I 'm being sued by Arvest Bank. All payments and conditions of my mortgage are current and kept up to date ( i.e. mortgage payments, insurance, hazardous insurance, state and locale tax 's ). I have all my records concerning the payments, tax 's, and insurance ( which are all current ). I have been in contact with Arvest 's attorney but to no avail. Arvest insists I 've made no payment for the last 7 months. Although, I have sent Arvest 's attorney a copy of my cancelled checks but Arvest continues to insist no payment have been made but they still... |
Arvest Bank loan servicing, payments, escrow account June 30, 2015 - In -/-/- we purchased our home at - - -, -, Pa - through - -. Our loan and mortgage payment of $1500.00 was based on our salaries and income. We were in our new home for a year when Central Mortgage company who we are with sent us a check for $280000.00 and a note stating that our current amount was wrong and that our taxes have been reacessed and the new amount will be $1200.00 I called them - different times to make sure it was correct. So now for the next - months we have been paying the new amount of $1200.00. I just received an escrow letter stating... |
Arvest Bank loan servicing, payments, escrow account June 22, 2015 - I have a mortgage with Central Mortgage Company. I was a few days late in 2013 and they waived the late fee. Over 2 years later I was late by 2 days and they assessed a $69.00 late fee which they would not consider waiving. The following month my payment was timely but they rejected the payment after the time period for when payment was due making the payment late. They assessed another $69.00 fee to spite their agreement that there was no way for me to make this payment on time. They are abusive and their actions should not be allowed. ... |
Arvest Bank account opening, closing, or management June 4, 2015 - there was a payday loan taken out in my name sent to arvest bank which says they do not have an account in my name but did accept a deposit in my name into another persons accont. ... |
Arvest Bank loan modification,collection,foreclosure May 13, 2015 - We are working with Central Mortgage Company and - - - to facilitate a short sale for a mutual client. We have obtained all approvals and working on getting this closed in order to avoid a foreclosure. The buyer, who is obtaining an FHA loan, and their lender have requested a week extension from Central Mortgage Company and they have informed me that due to the fact that there is a sale date scheduled for - they will not issue a request for postponement. I was informed to go to the trustee attorney and FNMA. Both of those organizations of course replied that the decision is 100 % u... |
Arvest Bank loan modification,collection,foreclosure April 26, 2015 - I - - - state for the record that I am being discriminated against by the mortgage servicer of my mortgage Central Mortgage Company, whereas they have refused to acknowledge a full modification package submitted through a third party - -, -. I have been harassed with threatening calls during the modification process directly from the mortgage servicer. No communication has been extended to any additional documentation necessary to complete my modification. I simply request a restart of the 120 day timeline where Central Mortgage Company must cease and desist on sending any th... |
Arvest Bank communication tactics frequent or repeated calls April 14, 2015 - My loan was sold to Central Mortgage in - of 2014. At that time I requested a due date after the - because the majority of my income comes from - and I have a better sense of what I 'll have in income during the last - weeks of the month. Do I have accrued monthly late charges and unrelenting phone calls outside of normal business hours. The fact that they are aware of the entire situation leaves me perplexed. Please have them stop the harrassment. ... |
April 9, 2015 - My wife & I purchased a 'travel club membership ' on our Visa after being told by the salesman that we could use it for our - we take - for - work. Since my wife works for an airline I told him we did n't need it for our personal use but would be interested if we could use it for these trips. He assured us it could. As our documentation shows, we were given promises that did not materialize. So i began to call and complain, and demanding a refund and being told it was beyond the 3 days allowed by law - rudely at that - I finally took them to small claims court in -, -, and won a... |
Arvest Bank loan servicing, payments, escrow account April 8, 2015 - Central Mortgage Company charged a late fee that should not have been charged. They have done this several times on my online bill pay. ... |